Estimated Response Times from DailyLook
| Contact Method |
Expected Wait Time |
| Email |
2–5 business days |
| Help Center (self-service) |
Immediate |
| In-App Support |
2–4 business days |
| Social Media DM |
1–3 business days |
Patterns worth knowing: User reports on Trustpilot and PissedConsumer consistently flag slow email response times, especially around the holidays and at the start of a new billing cycle. If you are contacting DailyLook about a charge that just hit your card, do it immediately rather than waiting to see if it resolves itself. Monday mornings tend to have higher volume. Mid-week emails (Tuesday through Thursday) appear to get slightly faster responses based on user-reported timelines. Social media DMs sometimes move faster than email, particularly on Instagram, where the brand is more active.
Seriously, do not open that email or DM without this stuff in front of you. It will save you at least one back-and-forth round trip.
1. The email address on your account. This is the single most important thing. DailyLook support will ask for it immediately to pull up your account. If you signed up with a different email than the one you normally use, dig that up first.
2. Your most recent transaction date and the charge amount. If this is a billing issue, know the exact dollar amount and the date it posted to your bank or card. Vague descriptions like "a charge from last month" slow everything down.
3. Your order number (if applicable). Check your confirmation email or the Orders section of your account. Having this ready cuts the back-and-forth in half.
4. A clear one-sentence description of what you want. Support agents handle a lot of tickets. The faster you can say "I was charged $X after cancelling on [date] and I want a refund," the faster they can act on it. Rambling emails get slower responses.
5. Screenshots or documentation. If you have a cancellation confirmation email, a screenshot of the charge, or any prior support correspondence, attach it to your first message. Do not make them ask for it.
Tips to Reach DailyLook Support Faster
1. Email mid-week. Tuesday through Thursday tends to be less backlogged than Monday (when the weekend pile-up hits) or Friday (when staffing can thin out).
2. Use a specific subject line. "Billing Issue" is too vague. "Unauthorized Charge of $40 on 3/10/2026 – Please Refund" tells the agent exactly what they are dealing with before they open the email.
3. Attach everything in the first email. Every time support has to ask you for more information, you lose another 2–5 days. Front-load your email with your account email, order number, charge amount, and any screenshots.
4. Try the Help Center before emailing. A surprising number of DailyLook questions (billing cycle dates, return windows, how to skip a box) are answered in the FAQ. Checking there first is faster than waiting for an email reply.
5. Use Instagram DM as a backup escalation. If your email has gone unanswered for more than five business days, a polite DM on Instagram referencing your open ticket can sometimes shake things loose. Keep it professional and brief.
6. Keep all communication in writing. Since DailyLook does not have a confirmed public phone line, email and in-app messages are your paper trail. Do not rely on social media comments alone for anything involving a refund or cancellation.
Where to Quickly Solve Common DailyLook Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing charge after cancellation |
Email (support@dailylook.com) |
Include your cancellation confirmation email as an attachment. This is the most common complaint and having documentation speeds up the resolution significantly. |
| A delayed or missing shipment |
In-app support or email |
Check your order status in the app first. If tracking has not updated in more than 7 days, escalate via email with your order number. |
| Cancelling your subscription |
Help Center first, then email |
The FAQ at dailylook.com/pages/faq outlines the cancellation steps. If the in-account option is not working, email immediately and request written confirmation. |
| A return or exchange |
Email |
Reference your order number and include photos of the items if there is a quality issue. Returns without prior approval can get complicated. |
| Can't log in or password reset |
Help Center (self-service) |
Try the self-service password reset at dailylook.com before contacting support. Only email if the automated reset fails after two attempts. |
| Styling preferences not being followed |
In-app support |
Update your style profile in the app first. If boxes keep missing the mark after two updates, email with specific examples from your last shipment. |
Additional Helpful Links for DailyLook
- Help Center / FAQ: https://www.dailylook.com/pages/faq
- Contact / Email Support: https://www.dailylook.com/pages/contact-us
- Account & Billing Portal: https://www.dailylook.com/account
- Instagram (Social Support): https://www.instagram.com/dailylook
- Facebook: https://www.facebook.com/DailyLook
- Download the App (iOS): https://apps.apple.com/us/app/dailylook/id897998898
- Download the App (Android): https://play.google.com/store/apps/details?id=com.dailylook.android
- Cancel Subscription Guide: How to cancel DailyLook
