Trying to get in touch with Epic Games can feel like you're stuck in the storm with no shield potions. Whether you're dealing with a frustrating billing dispute, trying to get your hacked account back, or just need technical support because Fortnite's new 'Wrecked' season keeps crashing, you're not alone. Many users report issues with getting timely help. The good news is you can contact them through their official support portal, and sometimes live chat, though they don't have a public phone number or direct email. Your best bet is to start at the official Epic Games website and be prepared with all your account info.
Different Ways to Contact Epic Games
Forget about finding a phone number. Epic Games channels all support through its website. Here’s a quick breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Support Request Form | Available 24/7 via the Epic Games Help Center | Almost all issues, especially complex ones like hacked accounts or technical problems. |
| Live Chat | Available for specific issues (mostly payment-related) during business hours. | Urgent payment or billing problems, like unauthorized charges. |
| Social Media (X/Twitter) | @EpicGames, @FortniteStatus | General questions, outage updates, and public complaints. Not for account-specific help. |
Customer Support Channels
📞 Phone Support
Epic Games does not have a customer service phone number. Any number you find online is likely a scam, so be careful. All support is handled digitally.
📧 Email Support
You cannot email Epic Games directly. Instead, you must submit a request through their support portal. Once you submit a ticket, the conversation continues via email, but you have to start on their website.
💬 Live Chat or Website Bot
Live chat is available, but it's not easy to find. It's typically offered for specific problems, like payment and billing issues.
- Where to access: On the Epic Games Help Center website.
- Steps to access: You'll need to navigate through the help topics. Select a category like 'Payments', and then a sub-topic like 'Unauthorized Charges'. If agents are available, a live chat option may appear.
- Types of problems it handles: Primarily billing, unauthorized charges, and some account purchasing issues.
- Escalation: Yes, if the bot can't solve your issue, or if you select the right options, it can connect you to a human agent.
📱 In-App Support
There is no dedicated in-app support feature within the Epic Games Launcher or games like Fortnite. Clicking 'Support' in the launcher or in-game will redirect you to the Epic Games Help Center website in your browser.
Estimated Response Times from Epic Games
Patience is key when dealing with Epic Games support. Based on user reports, here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Support Request (Ticket) | 24 - 72 hours |
| Live Chat | 5 - 30 minute queue |
| Social Media | No response guaranteed for support issues |
Tips to Reach Support Faster from Epic Games
- Choose the Right Category: When you submit a ticket, be as accurate as possible with the category. A ticket about a hacked account sent to the 'Billing' department will just get delayed.
- Be Detailed: Provide all information in your first message. Include your display name, dates, transaction IDs, and screenshots. The less back-and-forth, the faster it gets solved.
- Try for Live Chat: If your issue is payment-related, try to access the live chat during U.S. business hours. It's your fastest path to a human.
Before You Submit a Ticket: What to Have Ready
Don't waste your own time. Before you even open the support page, make sure you have your Epic Games display name and the email you signed up with handy. Trust me, they will ask for it. For billing issues, have the last four digits of the credit card used, the date, and the amount of the charge ready to go. If you have screenshots of the error or problem, even better. Get it all together first.
Where to Quickly Solve Problems with Epic Games
Here’s a cheat sheet for getting the right kind of help for the most common headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Hacked or Compromised Account | Support Request Form | This is their highest priority queue. Be thorough and provide the original email address associated with the account. This is non-negotiable. |
| A Billing Error or Unauthorized Charge | Live Chat (if available) or Support Request Form | Live chat is fastest for this. Agents can often investigate and process refunds immediately if the charge is deemed fraudulent. |
| Password Reset / Can't Log In | Help Center (Self-Service) | This is almost always faster than contacting a human. Only submit a ticket if the self-service tools fail completely. |
| Technical Glitches / Game Crashing | Support Request Form | Be very specific. Include your PC specs or console model, the exact error message, and what you were doing when it crashed. |
| Filing a Formal Complaint | Support Request Form (ask for escalation) | Clearly state your issue and that you wish to file a formal complaint. You may need to reply and ask for a supervisor to review the ticket. |
Additional Helpful Links for Epic Games
For additional resources, check out the following official links:
Frequently Asked Questions about Epic Games Customer Service
What are Epic Games customer service hours?
Is there a Epic Games live chat option?
What's the fastest way to reach Epic Games support?
Do I need my account number to contact Epic Games?
Can I email Epic Games customer service?
Is there a Epic Games mobile app for support?
What information should I have ready when contacting support?
Why can't I just call them?
