What are Care.com customer service hours?

Their phone support is generally open during standard business hours, think 9 AM to 5 PM, probably on Eastern Time. Don't expect to get anyone on the phone late at night or on a Sunday. I tried calling once at 6 PM and got an automated message that felt like it was recorded in a closet, telling me to try again the next business day. Your best bet is to call mid-morning on a Tuesday or Wednesday.

Is there a Care.com live chat option?

Nope. No live chat. You get a help center and an email form. That's it.

What's the fastest way to reach Care.com support?

The phone. Definitely the phone, but you have to be prepared to wait on hold listening to some truly terrible music. The online form is like sending a message in a bottle; you might get a reply in a day, or you might get one next week when you've already forgotten why you were even mad in the first place. Just call them.

Do I need my account number to contact Care.com?

They don't really use account numbers. What they will absolutely demand, as if it's a secret password to a castle, is the email address you used to sign up. Without that specific email, you basically don't exist to them, so have it ready and spelled correctly before you even think about contacting them.

Can I email Care.com customer service?

You can't just open your Gmail and send a message to a simple address, which is so annoying. You have to go through their website, find the 'Contact Us' page, and fill out a specific form that feels like you're applying for a new job. It asks for your name, email, the reason you're writing, and then you type your message into a tiny box. It works, eventually, but it's not a direct email.

Is there a Care.com mobile app for support?

Yes, the app has a help section. It's buried in the account settings menu, but it's there. It mostly just links you back to the same help articles on the website or to the contact form. It's not a special, faster way to get help.

What information should I have ready when calling?

Okay, listen up. Have the email you signed up with ready to go. Also, know the full name on the account and your billing zip code. If it's about a specific caregiver or job post, have their name or the job ID handy. They once asked me for the date of a specific message I sent, so it's better to have too much info than not enough.

How do I cancel my Care.com premium subscription?

Canceling is a journey. You have to log in on a desktop computer, not the app, then go to your Account & Settings. From there, you'll find a 'Membership Information' section where you can downgrade or close your account. They make you click through a couple of 'Are you sure?' screens. Don't fall for it. Just keep clicking until it says you're canceled.

How to Contact Care.com Customer Service

Trying to get in touch with Care.com can feel like a job in itself. Whether you're dealing with a surprise billing charge, trying to figure out why your background check is taking forever, or just want to cancel your premium subscription, getting a straight answer is key. It's not like those TikTok 'tradwife' videos where everything is perfect; real life requires real help, and sometimes that help needs customer support. You can try reaching them by phone, through their online contact form, or via social media channels like Facebook and Twitter. Before you dive in, it's always a good idea to check their official site at Visit Care.com for the latest updates in their help center.

Last Edited on 05 Dec, 2025

Rachel Adams, Technology & Software Editor

9 min read

Different Ways to contact Care.com

Finding the right channel can save you a lot of time. Here’s a quick breakdown of the best ways to get in touch based on what you need.

Contact Method	Details & Availability	Best for...
Phone	(877) 227-3111. Typically standard business hours.	Urgent issues, billing disputes, canceling your account.
Online Contact Form	Available 24/7 via the Help Center on their website.	Non-urgent questions, technical support, detailed inquiries.
Help Center	Available 24/7 on their website.	Finding answers to common questions yourself.
Social Media	Facebook, Twitter (X)	Public complaints, general questions, getting a faster response.

Customer Support Channels

📞 Phone Support

Getting a human on the line is often the quickest way to solve money-related or urgent account issues.

Department	Phone Number	Hours (Timezone)
Main Support	(877) 227-3111	Believed to be Mon-Fri, 9 AM - 5 PM (ET)

📧 Email Support

Care.com doesn't offer a direct support email address. Instead, they use an online contact form system.

Purpose	Email	Notes
General Inquiries	Online Contact Form	You'll need to be logged in. The average response time is 1-3 business days.
Trust & Safety	Online Contact Form	Select the 'Trust & Safety' category for serious concerns.

💬 Live Chat or Website Bot

Care.com does not currently offer a live chat feature for general customer support. Your best bet for instant answers is their extensive Help Center, which functions like a detailed FAQ page.

📱 In-App Support

You can access help directly through the Care.com mobile app for both iOS and Android.

Open the app and log in.
Tap on the 'Me' or 'Account' icon.
Scroll down and select 'Help Center'.
From there, you can browse articles or find the link to the online contact form.

⏱️ Estimated Response Times from Care.com

Patience is a virtue, especially when waiting for customer service. Here’s what you can generally expect.

Method	Expected Wait Time
Phone	5 - 30 minutes (can be longer during peak times)
Email (Contact Form)	24 - 72 hours
Social Media	4 - 24 hours
App	24 - 72 hours (directs to the contact form)

🔍 Tips to Reach Support Faster from Care.com

Call Early: Try calling right when their phone lines open, usually mid-morning on a Tuesday or Wednesday, to avoid the longest queues.
Use the Help Center First: For common questions about how the site works or billing cycles, the answer is probably already in their help articles.
Be Prepared: Don't make them wait while you search for information. Have your details ready before you even dial.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you call, make sure you have the email address you signed up with and your full name handy. Trust me, they will ask for it. If your issue is about a specific charge, have the date and amount of the charge from your bank statement ready to go. It will make the call so much smoother.

Where to Quickly Solve Problems with Care.com

Different problems have different solutions. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unwanted Charge	Phone Support	This is the fastest way to get a potential refund or credit processed. Have the charge details ready.
Canceling Your Premium Subscription	Website (Desktop)	It's a self-service action. The app can be glitchy for this, so use a computer to avoid headaches.
A Problem with a Background Check (CareCheck)	Online Contact Form	This often requires a specialized team. The form lets you provide all the necessary details for them to investigate.
Technical Glitches with the Website or App	Online Contact Form	You can describe the error in detail, which helps the tech team figure out what's wrong.
A Safety Concern About a User	Online Contact Form (Trust & Safety)	Use the dedicated safety reporting tools on the site or select the 'Trust & Safety' option in the contact form for a priority review.

Additional Helpful Links for Care.com

For more direct resources, here are some useful links from the official Care.com website:

Frequently Asked Questions about Care.com Customer Service

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Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.