Trying to learn that viral TikTok song on guitar but Chordify is glitching out? It happens. Users on Trustpilot frequently vent about accidental subscription renewals or the app freezing mid-strum. Since Chordify is based in the Netherlands, they do not have a US toll-free number (annoying, right?), but you can reach them at [email protected] or via their social channels. Head to Visit Chordify for the official portal. Whether you are fighting a billing dispute or just can't log in, we have mapped out the best ways to get a response without pulling your hair out.
Different Ways to contact Chordify
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email Support | [email protected] (Mon-Fri, CET Business Hours) |
Billing issues, refunds, and technical bugs |
| Help Center | Self-service articles and FAQs | Password resets and basic "how-to" questions |
| Social Media | Facebook Messenger & X (Twitter) DMs | Quick questions or getting attention if email fails |
| Phone | Not Available (Digital-only support) | N/A |
Customer Support Channels
📞 Phone Support
Here is the hard truth: Chordify does not have a public customer service phone number.
If you see a number posted on a third-party forum or a sketchy website claiming to be Chordify support, do not call it. It is likely a scam. You have to rely on digital channels.
📧 Email Support
This is your best bet for getting a human to look at your account. Since they are based in Europe, replies might come in while you are asleep if you are in the US.
| Purpose | Email Address | Notes |
|---|---|---|
| General Support | [email protected] |
Include your account email in the body text |
| Business Inquiries | [email protected] |
Strictly for partnerships, not support |
💬 Social Media & Chat
While they don't have a live chat widget on the site (weird for a tech company), they are active on social media. Sometimes public pressure works best.
- Facebook: Send a message via their official page.
- X (Twitter): Tag
@Chordifyfor visibility.
📱 In-App Support
If you are on mobile, you can try to trigger a support request from inside the app, though it usually just opens your default email client anyway.
- Open the Chordify App (iOS or Android).
- Tap Settings (the gear icon).
- Scroll down to Support or Feedback.
- This will draft an email with your device logs attached.
Estimated Response Times from Chordify
| Method | Expected Wait Time |
|---|---|
| 1–2 Business Days (Mon-Fri) | |
| Social Media | 24–48 Hours |
| In-App Feedback | 2–3 Business Days |
| Phone | Never (Does not exist) |
Tips to Reach Support Faster from Chordify
- Check the Timezone: They are in the Netherlands (CET). If you email them at 5 PM EST, they are already asleep. Expect a reply the next morning.
- Use the Registered Email: Email them from the address linked to your Premium account. If you use a different one, they have to ask security questions first.
- Attach Proof: If you were double-charged, attach a screenshot of the bank transaction or the PayPal receipt ID immediately.
- Keep it Short: Support agents skim. Bullet points help.
Before You Call: What to Have Ready
Since you can't actually call, treat this as "Before You Email." Don't waste your time sending a vague message just to get a generic "can you provide more info?" reply 24 hours later. Trust me, have these ready.
- Your Premium Receipt: Look for the email from Apple, Google Play, or PayPal. They need the Transaction ID.
- The Exact Email Address: Sounds obvious, but if you signed up via "Login with Facebook," your account email might be an old one you forgot about.
- Device Details: If the app is crashing, tell them if you are on an iPhone 14 or a Samsung Galaxy. It matters.
- Screenshots: If chords aren't loading, snap a picture of the error message.
Where to Quickly Solve Problems with Chordify
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Premium | Website Settings (Self-Service) | Do not email for this. It takes too long. Log in and cancel via the 'Subscription' tab. |
| Double Billing | Email ([email protected]) |
Attach both transaction IDs. They are usually pretty good about refunds if it's their fault. |
| Wrong Chords | "Edit" Button on the Song Page | Support won't fix chords manually. The community edits them. |
| Login Issues | Password Reset Link | Check your spam folder. The reset email almost always goes there. |
Additional Helpful Links for Chordify
How Pine AI Can Help You Save Time Contacting Chordify
Pine AI cancels your Chordify subscription fast, secure, and free. Save time today with just a few clicks. If you are tired of digging through settings menus or waiting for an email reply just to stop a charge, let us handle it. We navigate the bureaucracy so you don't have to.
Frequently Asked Questions about Chordify
What's the fastest way to contact Chordify?
How do I file a complaint about Chordify?
Where can I find my account detail number for Chordify?
How long does it take for Chordify to get back to me?
What's the quickest way to cancel a subscription with Chordify?
How do I raise a complaint to Chordify?
Why are the chords for my song completely wrong?
