What are Christian Mingle customer service hours?

Their phone support generally runs during standard business hours, which is usually something like 9 AM to 5 PM Central Time on weekdays. Don't even bother trying on a Sunday morning; they're definitely not there.

Is there a Christian Mingle live chat option?

Nope. They don't have one. You're stuck with either calling them and waiting on hold while listening to some truly generic hold music or filling out their online contact form and hoping for a reply within a day or two.

What's the fastest way to reach Christian Mingle support?

Just call them. If you got hit with an accidental renewal charge and need it fixed *now*, the phone is your only real shot because waiting for an email response can take days, by which point you've already paid for another month you didn't want. Seriously, just call.

Do I need my account number to contact Christian Mingle?

They don't really use an 'account number' like your bank does, so don't waste time looking for one. The most important thing they'll ask for is the email address you used to sign up, because that's how they find you in their system, and if you can't remember it, you're in for a world of pain trying to prove who you are.

Can I email Christian Mingle customer service?

You can't email them directly, not with a simple address you can type in. You have to use the 'Contact Us' form on their website, which basically sends an email into a support ticket system. It feels a bit like shouting into the void, but someone usually gets back to you eventually.

Is there a Christian Mingle mobile app for support?

Yes and no. The app has a 'Help' section, but tapping on it just boots you out of the app and opens their website's help center in your phone's browser. So, you're not really getting support *in* the app, it's just a glorified link.

What information should I have ready when calling?

Have your stuff together before you call. You'll absolutely need the email address you registered with, your full name, and if it's a billing issue, have the last four digits of the credit card you used for the subscription ready to go. It just saves everyone time.

Why is it so hard to cancel my subscription?

It feels intentional, right? Many people complain that the auto-renewal setting is buried deep within the account settings, making it easy to miss, and then when you try to cancel after being charged, you have to navigate a whole different process to get a human involved. It’s a common playbook for subscription services.

How to Contact Christian Mingle Customer Service

Trying to get in touch with Christian Mingle can feel like a test of faith. Whether you're dealing with common frustrations like surprise billing disputes or just trying to figure out how to cancel a subscription, getting a straight answer shouldn't be so complicated. It's hard enough finding 'the one' without battling customer service. You can try contacting them via their main phone number or their website's contact form, though they aren't very active on social media for support. Before you dive in, it's always best to check their official site for the latest info. Visit Christian Mingle

Last Edited on 05 Dec, 2025

Rachel Adams, Technology & Software Editor

9 min read

Different Ways to Contact Christian Mingle

Navigating customer support can be tricky. Here’s a quick breakdown of the best ways to get the help you need from Christian Mingle.

Contact Method	Details & Availability	Best for...
Phone	(866) 660-7924. Typically available during standard business hours, Mon-Fri.	Urgent issues, billing disputes, cancellation problems.
Contact Form	Available 24/7 via their website's Help Center.	Non-urgent questions, technical support, providing documentation.
Social Media	Facebook, Twitter/X	Public complaints, general questions (responses are not guaranteed).

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem, especially if it involves money.

Department	Phone Number	Hours (Timezone)
Main Support	(866) 660-7924	Approx. 9 AM - 5 PM (Central Time), Mon-Fri

📧 Email Support

Christian Mingle primarily uses a web-based contact form instead of a direct email address. This form feeds into their support ticket system.

Purpose	Access	Notes
General Inquiries	Christian Mingle Contact Form	Average response time is 24-48 business hours.

💬 Live Chat or Website Bot

As of late 2023, Christian Mingle does not offer a live chat feature on its website. Your main options are the phone or the contact form.

📱 In-App Support

Support through the iOS or Android app is limited. The 'Help' or 'Contact Us' option within the app typically redirects you to the same web-based Help Center and contact form that you'd find on a desktop.

Estimated Response Times from Christian Mingle

Method	Expected Wait Time
Phone	5-20 minutes (hold time)
Email / Contact Form	24-48 business hours
Chat	Not Available
App	24-48 business hours (redirects to email)

Tips to Reach Support Faster from Christian Mingle

Call early: Try calling right when their phone lines open in the morning to avoid the midday rush.
Be specific: When using the contact form, provide as much detail as possible, including dates, amounts, and usernames.
Have your info ready: Don't make them wait. Have your account details prepared before you call or type.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even think about dialing, make sure you have your Christian Mingle username and the email you signed up with handy. If it's a billing problem, you'll also want to know the date of your most recent bill. Trust me, they will ask for this information, and it's so much less frustrating if you have it ready.

Where to Quickly Solve Problems with Christian Mingle

Here’s a cheat sheet for getting the most common issues resolved with the least amount of headache.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error	Phone Support	Have the date and amount of the charge ready. A phone agent is your best bet for getting an immediate credit or refund processed.
Canceling Your Subscription	Website (Self-Service)	This is fastest. Go to your Account Settings and turn off auto-renewal. Only call support if the website gives you an error.
Technical Glitches	Email / Contact Form	It's easier to explain a technical bug in writing, and you can attach screenshots of any error messages you're seeing.
Reporting a Fake Profile	In-App/Website Reporting Tool	Use the 'Report Profile' feature directly on the suspicious profile. This is much faster than contacting general support.

Additional Helpful Links for Christian Mingle

For more direct resources, check out these official links:

Frequently Asked Questions about Christian Mingle Customer Service

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Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.