Trying to contact QuickBooks can sometimes feel like closing your books at the end of the fiscal year, a necessary but often frustrating task. Many users on sites like the Better Business Bureau report common headaches with billing disputes or getting technical support for a software glitch that just won't quit. Whether you need to call them, use their live chat, or poke them on social media (like X/Twitter or Facebook), getting help is possible. It's become essential, especially as the creator economy booms and more people realize their side hustle needs real accounting, not just 'girl math'. If you just need the official source, you can always visit QuickBooks at https://quickbooks.intuit.com.
Different Ways to Contact QuickBooks
Contact Method | Details & Availability | Best for... |
---|---|---|
Phone | Product-specific numbers available Mon-Fri, 6 AM to 6 PM PT. | Urgent or complex issues, billing disputes. |
Live Chat | Available 24/7 for some plans, otherwise business hours. Accessed via the Help menu in-app. | Quick technical questions, troubleshooting errors. |
Community Forum | Available 24/7. | Non-urgent questions, learning from other users. |
Social Media | X/Twitter (@QuickBooks), Facebook. Monitored during business hours. | Public complaints, getting a company response. |
Customer Support Channels
a. 📞 Phone Support
Department | Phone Number | Hours (Pacific Time) |
---|---|---|
QuickBooks Online | 1-800-446-8848 | Mon-Fri, 6 AM - 6 PM |
QuickBooks Desktop | 1-800-446-8848 | Mon-Fri, 6 AM - 6 PM |
QuickBooks Self-Employed | 1-800-446-8848 | Mon-Fri, 6 AM - 6 PM |
b. 📧 Email Support
QuickBooks has largely phased out direct email support for a ticketing system through their portal. You typically start with a chat or phone call to generate a case number, and then communication may continue over email.
c. 💬 Live Chat or Website Bot
- Where to access: Inside your QuickBooks Online account.
- Steps to access: Log in, click the Help (?) icon in the top right, and select Contact Us. Type your issue, and the bot will try to help. If it can't, it will offer an option to connect with a human via chat.
- Types of problems it handles: The bot handles basic queries like password resets. The live chat with a human is good for technical errors, feature questions, and account updates.
- If it escalates to humans: Yes, you can get past the bot by repeatedly stating you need to talk to an agent.
d. 📱 In-App Support
- Platform: iOS and Android.
- Steps to contact support: Open the QuickBooks app, go to the Menu, and find the Help & Feedback or Contact Us section. The process is very similar to the website's live chat.
⏱️ Estimated Response Times from QuickBooks
Method | Expected Wait Time |
---|---|
Phone | 5 - 45 minutes (can be longer during tax season) |
24 - 72 hours (after a case is created) | |
Chat | 2 - 15 minutes |
App | 2 - 15 minutes |
🔍 Tips to Reach Support Faster from QuickBooks
- Call right when they open at 6 AM Pacific Time. The queues are much shorter.
- Use the live chat for non-urgent tech issues. It's usually faster than the phone.
- Have your account info ready to go before you even start dialing. Don't be that person fumbling for their company ID.
Before You Call: What to Have Ready
Don't waste your time. Before you contact them, make sure you have your Company ID and the email you signed up with handy. Trust me, they will ask for it. If you're calling about a specific transaction or invoice, have that number ready too. It will make the call about ten times less painful for everyone involved.
Where to Quickly Solve Problems with QuickBooks
Here's a quick guide to getting the right help without bouncing between departments.
If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
---|---|---|
A Billing Error or Unexpected Charge | Phone Support (1-800-446-8848) | Phone agents have the most authority to issue credits or process refunds immediately. Have the charge date and amount ready. |
My Bank Feed is Broken or Not Syncing | Live Chat | This is perfect for chat. You can easily copy and paste error messages, and they can walk you through troubleshooting steps while you're at your computer. |
How Do I Use a Specific Feature? | Community Forum or Help Center | This is almost always faster than contacting a human. Search the forums first, someone has likely asked your exact question before. |
I Need to Cancel My Subscription | Website (Self-Service) | Do this yourself online. It's faster and you get an immediate confirmation. Only call if the online method fails for some reason. |
Additional Helpful Links for QuickBooks
For additional resources, check out the following official links:
Frequently Asked Questions about QuickBooks Customer Service

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.