Trying to get in touch with Yelp can feel like a real headache, especially when you're dealing with common frustrations like disputing unfair reviews or fixing issues with your business account. It seems like everyone has a story. Whether you're a business owner reeling from the 'Keith Lee effect' after a viral TikTok review sends a flood of new customers and critics your way, or just a regular user trying to correct information, getting a human response is key. You can try contacting them through their phone support for businesses, the online support center, or even by calling them out on social media like X (formerly Twitter). For official information, it's always best to start at the source: Visit Yelp at https://www.yelp.com.
Different Ways to Contact Yelp
Navigating Yelp's support system requires knowing where to go for your specific problem. They don't make it easy, but using the right channel can save you a lot of time. Here’s a breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone (Businesses Only) | (877) 767-9357. Available during standard business hours, Pacific Time. | Urgent issues for business account holders, especially billing or ad support. |
| Support Center (Tickets) | Accessible 24/7 via the Yelp Help Center website. | General users, reporting reviews, correcting information, privacy issues. |
| Social Media | @Yelp on X/Twitter | Public complaints or when other methods have failed. You might get a faster, public-facing response. |
Customer Support Channels
Here’s a more detailed look at each support channel Yelp offers.
a. 📞 Phone Support
Yelp's phone support is almost exclusively for business owners, particularly those paying for advertising. Regular users will have a tough time finding a number that leads to a helpful agent for general issues.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Business Owner Support | (877) 767-9357 | Mon-Fri, 6:00 AM - 5:00 PM (PT) |
b. 📧 Email Support
Yelp doesn't offer a direct support email address. Instead, they funnel all written communication through support tickets in their Help Center. Think of it as their version of email.
| Purpose | Notes | |
|---|---|---|
| General Inquiries & Review Disputes | Via Yelp Support Center Form | Response can take 2-5 business days, sometimes longer. Be prepared to wait. |
| Privacy Concerns | Via Yelp Support Center Form | Select the privacy category to route your request correctly. |
c. 💬 Live Chat or Website Bot
Unfortunately, Yelp does not currently offer a live chat feature for general or business support. Your main option for instant help is their extensive library of help articles. If you can't find an answer, you'll be directed to submit a support ticket.
d. 📱 In-App Support
You can access support directly through the Yelp mobile app for both iOS and Android.
- Platform: iOS, Android
- Steps to access:
- Tap the 'More' tab in the bottom right corner.
- Scroll down and select 'Help Center'.
- From there, you can search for articles or find the option to submit a request.
⏱️ Estimated Response Times from Yelp
Patience is a virtue, especially with Yelp. Here’s what you can realistically expect.
| Method | Expected Wait Time |
|---|---|
| Phone (Businesses) | 5-30 minutes hold time |
| Email / Support Ticket | 2-5 business days |
| Social Media | 1-2 business days |
| App Support | 2-5 business days |
🔍 Tips to Reach Support Faster from Yelp
- Be Hyper-Specific: When submitting a ticket, include links, screenshots, and names. The more detail you provide, the less back-and-forth is needed.
- Use the Business Line: If you're a business owner, always call. It's your most direct path to a human.
- Go Public: If your ticket is ignored, a polite but firm message on X (@Yelp) can sometimes get your issue escalated.
- Choose the Right Category: In the help center, picking the most accurate category for your issue is crucial to getting it to the right team.
Before You Contact Support: What to Have Ready
Don't waste your own time. Before you even think about sending a ticket or making a call, make sure you have your ducks in a row. Trust me, they will ask for this stuff.
- Your Yelp account email address: This is the main way they identify you.
- A link to the specific review or business page in question: Don't make them search for it. Have the URL ready to copy and paste.
- Screenshots of the issue, if applicable: If it's a technical glitch or you're reporting something specific, a picture is worth a thousand words.
Where to Quickly Solve Problems with Yelp
Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Fake or Unfair Review | Support Center Ticket | Quote the specific part of Yelp's Content Guidelines the review violates. An emotional appeal won't work, but a rules-based one might. |
| Updating Your Business Info | Yelp for Business Account (Self-Service) | This is instant. Only contact support if you're locked out or can't claim your page. It's much faster to do it yourself. |
| A Billing Error on Yelp Ads | Phone Support (for businesses) | Have your account ID and the charge date ready. Phone agents are the only ones who can really address billing issues quickly. |
| Removing Your Personal Info | Support Center Ticket (Privacy) | Be clear and direct. State what information needs to be removed and why it violates your privacy. |
Additional Helpful Links for Yelp
For more direct resources, here are some important links:
Frequently Asked Questions about Yelp Customer Service
What are Yelp customer service hours?
Is there a Yelp live chat option?
What's the fastest way to reach Yelp support?
Do I need my account number to contact Yelp?
Can I email Yelp customer service?
Is there a Yelp mobile app for support?
What information should I have ready when calling?
How do I get a fake review removed?
