Trying to get in touch with Yelp can feel like a real challenge, especially when you're dealing with frustrating issues like disputing unfair reviews or trying to fix problems with a business owner account. While everyone's debating whether TikTok or Yelp is the king of restaurant reviews, figuring out how to actually talk to a human at Yelp is a whole other battle. The good news is, there are ways. You can try reaching them by phone if you're a business owner, submitting a ticket through their online support center, or even calling them out on social media platforms like X (formerly Twitter). This guide will break down the best methods to use. For official information, you can always visit Yelp's website.
Different Ways to Contact Yelp
Navigating Yelp's support system requires knowing which channel to use for your specific problem. Direct phone support is mostly reserved for business advertisers, while general users are guided toward the online help center. Here’s a breakdown of your options:
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (877) 767-9357, available during business hours (PST) | Business owners, especially for advertising or urgent account issues. |
| Support Center | Online ticket system available 24/7 via Yelp's website | General users, reporting reviews, and non-urgent business inquiries. |
| Social Media | X (Twitter): @Yelp | Public complaints or issues where you haven't received a response. |
| Help Center | Self-service articles available 24/7 | Finding answers to common questions without contacting support. |
Customer Support Channels
a. 📞 Phone Support
Yelp's phone support is primarily for businesses that advertise or are looking to advertise with them. General user support via phone is not officially offered.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Business Owner Support | (877) 767-9357 | Mon-Fri, 9:00 AM – 5:00 PM (PST) |
b. 📧 Email Support
Yelp does not provide a direct public email address for support. All written communication is handled through their online ticket system, which functions like email but is initiated through their Support Center.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Via Support Center Form | Response times can vary significantly. You must select a category for your issue. |
| Trust & Safety | Via Support Center Form | For reporting violations of Yelp's terms of service. |
c. 💬 Live Chat or Website Bot
Yelp does not currently offer a live chat feature for general or business support. When you visit the Support Center, you may interact with a bot that helps you find relevant help articles before you can submit a ticket to a human agent.
- Where to access: Start at the Yelp Support Center.
- Steps to access: Navigate through the topic selections. If the articles don't solve your problem, you'll eventually be given an option to submit a request.
- Types of problems it handles: The bot primarily directs you to self-help resources.
- If it escalates to humans: Yes, if the bot and articles can't resolve your issue, you'll be directed to a contact form.
d. 📱 In-App Support
You can access the Support Center through the Yelp mobile app for both iOS and Android.
- Platform: iOS and Android.
- Steps to contact support: In the app, go to your profile or the 'More' section, find 'Help' or 'Support,' which will open the mobile version of the Support Center. The process is the same as on the website.
⏱️ Estimated Response Times from Yelp
Patience is key when contacting Yelp, as response times can be inconsistent. Based on user reports, here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 10-45 minutes (for business owners) |
| Email / Support Ticket | 2-5 business days |
| Social Media | 1-3 business days for a public reply |
| App | Same as Email / Support Ticket |
🔍 Tips to Reach Support Faster from Yelp
- Be Hyper-Specific: When you submit a ticket, provide links, screenshots, and as much detail as possible in your first message to avoid back-and-forth communication.
- Use the Right Categories: The Support Center has dozens of categories. Choosing the most accurate one routes your ticket to the right department faster.
- Call Early (Businesses): If you're a business owner calling their support line, try calling right when they open in the morning (Pacific Time) to avoid longer wait times.
- Have Your Info Ready: Don't waste time. Have your account email, business page URL, and any relevant details handy before you call or write.
Before You Call: What to Have Ready
Look, don't get stuck on hold just to be told you're missing information. Before you even try to contact them, make sure you have your Yelp user email address or business page URL and a clear description of the issue, including links to specific reviews if applicable. It's also smart to grab any screenshots of the problem. Trust me, having this stuff ready will save you a massive headache.
Where to Quickly Solve Problems with Yelp
For many common issues, contacting support isn't the fastest path. Here’s a guide to getting things done efficiently.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Updating Your Business Info | Your Business Owner Account (Self-Service) | Log in to biz.yelp.com. You can change hours, photos, and contact info yourself in minutes. It's much faster than asking support to do it. |
| Removing an Unfair Review | The 'Flag Review' Feature | When you flag a review, clearly state which of Yelp's Content Guidelines it violates. A generic complaint is less likely to succeed. |
| Canceling Yelp Ads | Phone Support at (877) 767-9357 | This is one of the few times calling is necessary. Be firm and prepared for them to try to convince you to stay. |
| Resetting Your Password | The 'Forgot Password' Link | This is an automated process and is instant. Only contact support if the self-service tool fails completely. |
Additional Helpful Links for Yelp
For more resources, check out these official Yelp pages:
Frequently Asked Questions about Yelp Customer Service
What are Yelp customer service hours?
Is there a Yelp live chat option?
What's the fastest way to reach Yelp support?
Do I need my account number to contact Yelp?
Can I email Yelp customer service?
Is there a Yelp mobile app for support?
What information should I have ready when calling?
Why was my review removed?
