Yelp is one of the most visited review platforms in the US, connecting millions of consumers with local businesses every day. But when something goes wrong, like a billing dispute over an unexpected advertising charge or a fake review that won't come down, getting help can feel like shouting into a void. Yelp has racked up over 4,700 complaints on the BBB in the last three years, holds a 1.4-star rating on Trustpilot across thousands of reviews, and scores poorly on PissedConsumer for customer service responsiveness. You can reach Yelp by phone, email, live chat, social media, or in-app support. Visit Yelp at https://www.yelp.com.
Here is a quick look at every verified contact channel Yelp offers. Not all of them are equally useful, but knowing your options saves time.
| Contact Method |
Details & Availability |
Best For |
| Phone |
1-877-767-9357, Mon–Fri 6 AM–6 PM PT |
Billing disputes, ad account issues, escalations |
| Live Chat |
Available via yelp.com/support (business accounts) |
Technical support, quick account questions |
| Email |
support@yelp.com (general); biz.yelp.com contact form for advertisers |
Non-urgent issues, formal written complaints |
| Social Media |
@Yelp on X (Twitter), @Yelp on Facebook |
Public complaints, quick visibility |
| Help Center |
https://www.yelp-support.com |
Self-service, FAQs, password resets, review policies |
Note: Phone support is primarily oriented toward business account holders and advertisers. Consumer users are largely directed to the Help Center or email.
Each channel below is verified. Use the one that matches your issue type for the fastest result.
Estimated Response Times from Yelp
| Contact Method |
Expected Wait Time |
| Phone |
10–30 minutes on hold during peak hours |
| Email |
3–5 business days (sometimes longer for consumers) |
| Live Chat |
5–15 minutes if a live agent is available |
| In-App |
3–5 business days via submitted form |
Based on user reports across Trustpilot and Reddit, phone hold times spike on Monday mornings and the day after a holiday. The best window to call is early Tuesday or Wednesday morning, right when the queue opens at 6 AM PT. The live chat bot has a known habit of looping users through Help Center articles before offering a human agent, so be direct and type "agent" early in the conversation. Email response times for consumer accounts tend to run longer than for business advertisers, which makes sense given where Yelp's revenue comes from.
Before You Call: What to Have Ready
Seriously, do not pick up the phone without these. You will get asked for all of it, and scrambling mid-call just adds time.
- Your registered email address. This is how Yelp looks up your account. If you have multiple emails, try the one you used when you first signed up.
- The charge date and dollar amount. If this is a billing issue, pull up your bank or credit card statement before you dial. Agents need specifics, not "I think it was around $300 last month."
- Your business account ID or advertising campaign name (for business owners). You can find this inside biz.yelp.com under your account settings.
- Screenshots or documentation. If you are disputing a review or reporting a policy violation, have the review URL or a screenshot ready. You may need to email it over during or after the call.
- A clear one-sentence description of what you want. Agents move faster when you lead with the outcome: "I want a refund for a charge I did not authorize" is cleaner than a five-minute backstory.
Tips to Reach Yelp Support Faster
- Call early in the week, early in the day. Tuesday and Wednesday between 6 AM and 8 AM PT consistently show shorter hold times based on user reports. Avoid Friday afternoons.
- Use live chat for technical issues. If you have an error message or a login problem, chat is faster than phone and lets you paste error codes directly into the window.
- Skip the bot by typing "agent" or "human" immediately. The Yelp support chat bot will try to resolve everything with articles. Short-circuit it early.
- Business owners get priority on the phone. If you have an active advertising account, say so at the start of the call. Agents handling advertiser accounts tend to have more authority to resolve billing issues on the spot.
- Ask for a supervisor if the first agent cannot help. Politely but directly: "I would like to escalate this to a supervisor, please." Do not wait through a long back-and-forth if the first agent seems stuck.
- Desktop beats mobile for live chat access. Several users on Reddit have noted that the live chat option does not always appear on mobile browsers. If you are not seeing it, switch to a desktop browser and try again.
Where to Quickly Solve Common Yelp Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unauthorized ad charge |
Phone support |
Have the charge date and exact dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| Technical glitch or error message |
Live chat |
Faster than phone. You can paste error codes directly into the chat window without being put on hold. |
| Can't log in or need a password reset |
Help Center (self-service) |
Try the self-service reset at yelp-support.com first. Only escalate to email or chat if the automated tools fail. |
| Filing a formal complaint about Yelp's practices |
Phone (ask for a supervisor) or BBB |
A phone call with a supervisor creates a clearer record. Filing with the BBB at bbb.org adds external pressure. |
| A fake or defamatory review on your business page |
In-app flagging or biz.yelp.com support form |
Flag the review directly from your business dashboard first. If it is not removed within a week, follow up via email with the review URL. |
| Canceling a Yelp advertising subscription |
Phone support |
Do not rely on email for cancellations. Call directly and ask for written confirmation of the cancellation date to avoid being charged for another billing cycle. |
Additional Helpful Links for Yelp
All links below have been verified as live and accurate.
- Help Center: https://www.yelp-support.com
- Business Support / Live Chat: https://biz.yelp.com/support
- Billing Portal (Business Accounts): https://biz.yelp.com/billing
- Report Fraud or Phishing: https://www.yelp-support.com/article/Reporting-Fraud-or-Phishing
- Download the App (iOS): https://apps.apple.com/us/app/yelp-food-delivery-services/id284910350
- Download the App (Android): https://play.google.com/store/apps/details?id=com.yelp.android
- Cancel Subscription Guide: How to cancel Yelp
