8 Billion Trees is a carbon offset and tree-planting subscription service that lets members fund reforestation projects worldwide. If you've landed here, you're probably dealing with a billing charge you didn't expect, trouble cancelling a subscription, or questions about where your trees are actually being planted. Those are the top complaint themes showing up across review platforms. On Trustpilot, 8 Billion Trees holds a 2.3-star rating across roughly 60 reviews, and the BBB has logged multiple complaints in the last three years around unclear billing and cancellation difficulty. Contact options include email, a website contact form, and social media. Visit 8 Billion Trees at https://8billiontrees.com.
Best Ways to Contact 8 Billion Trees
Here's a quick-reference table of every confirmed contact channel for 8 Billion Trees. No phone number is publicly listed on their official site as of early 2026, so email and the contact form are your primary routes.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| support@8billiontrees.com | Billing disputes, cancellation requests, general questions | |
| Contact Form | https://8billiontrees.com/contact/ | Non-urgent inquiries, subscription changes |
| Social Media (Facebook) | facebook.com/8billiontrees | Public complaints, quick visibility |
| Social Media (Instagram) | @8billiontrees | Brand engagement, public pressure |
| Help / FAQ Page | https://8billiontrees.com/faq/ | Self-service answers, subscription info |
Note: 8 Billion Trees does not appear to offer live chat or a published phone support line. If that changes, check their official contact page for updates.
Contact Channels in Detail
Each verified channel is broken down below with step-by-step guidance so you're not fumbling around when you actually need help.
1 📧 8 Billion Trees Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@8billiontrees.com | 3–5 business days |
| Billing or Cancellation | support@8billiontrees.com | 3–7 business days |
What to put in the subject line: Be specific. Something like "Cancellation Request – Account [your email]" or "Billing Dispute – Charge on [date]" will get routed faster than a vague "Question."
What to include in the body:
- Full name and the email address tied to your account
- The date and dollar amount of any charge in question
- A clear, one-sentence description of what you need
- Any screenshots or order confirmation numbers if relevant
Known delays: Several Trustpilot reviewers have noted response times stretching beyond a week during peak periods. If you haven't heard back in five business days, send a follow-up reply to the same thread rather than starting a new email.
2 📝 8 Billion Trees Website Contact Form
The contact form at https://8billiontrees.com/contact/ is the other primary way to reach the team.
- Go to https://8billiontrees.com/contact/
- Enter your full name and the email address on your account
- Select the topic that best matches your issue from the dropdown (if available)
- Write a clear, specific message. Include your account email, the issue date, and any transaction details
- Submit and screenshot or save the confirmation page as proof of submission
Does it escalate to a human? Based on the site structure, submissions go directly to the support team. There is no chatbot layer. Response times mirror email: expect 3–7 business days.
3 📱 8 Billion Trees Social Media Support
8 Billion Trees maintains an active Facebook page (facebook.com/8billiontrees) and Instagram account (@8billiontrees).
Facebook is your better bet for a response. Posting a public comment on a recent post or sending a direct message tends to get faster attention than a private email, especially if your issue has gone unanswered.
Steps to reach them via Facebook DM:
- Go to facebook.com/8billiontrees
- Click the "Message" button on their page
- Briefly describe your issue and include your account email
- Request a direct response or a specific action (refund, cancellation confirmation, etc.)
What social media handles well: Visibility-driven complaints, getting a faster acknowledgment, and escalating issues that have already been ignored over email. It won't replace a formal cancellation request, but it can light a fire under a stalled ticket.
What it won't handle: Secure account changes, billing adjustments, or anything requiring identity verification. Use email for those.
4 ❓ 8 Billion Trees Help and FAQ Page
The self-service FAQ at https://8billiontrees.com/faq/ covers common questions about subscriptions, tree planting locations, and billing cycles.
Steps to use it:
- Visit https://8billiontrees.com/faq/
- Browse or search for your topic
- If your question is answered, great. If not, use the contact form linked at the bottom of the page
Best for: Understanding what your subscription includes, learning about cancellation policies before you contact support, and checking planting project details.
Not useful for: Actual account changes, refund requests, or anything that requires a human to take action on your account.
Estimated Response Times from 8 Billion Trees
| Contact Method | Expected Wait Time |
|---|---|
| 3–7 business days | |
| Contact Form | 3–7 business days |
| Facebook DM | 1–3 business days (varies) |
| Instagram DM | 2–5 business days (inconsistent) |
| Help / FAQ Page | Instant (self-service) |
A few patterns worth knowing: email and contact form submissions tend to pile up on Mondays, so submitting mid-week (Tuesday or Wednesday) may get you a slightly faster turnaround. Multiple Trustpilot reviewers have flagged that initial responses sometimes arrive quickly but follow-up replies take much longer, especially for cancellation confirmations. If you're trying to stop a billing cycle before the next charge date, don't wait. Submit your request at least 7–10 days in advance and follow up if you don't get a confirmation within 48 hours.
Before You Contact 8 Billion Trees: What to Have Ready
Don't go in empty-handed. Here's what you need before you hit send on that email or fill out the contact form.
Your account email address. This is the single most important piece of information. Everything at 8 Billion Trees is tied to the email you signed up with. If you're not sure which one you used, check your inbox for a welcome email or a billing receipt from them.
The exact charge date and dollar amount. If you're disputing a billing issue, pull up your bank or credit card statement before you write anything. "I was charged recently" is not going to move things along. "I was charged $10.00 on February 14, 2026" will.
Your subscription tier or plan name. Whether you're on a monthly or annual plan matters for cancellation and refund eligibility. Check your original confirmation email if you're not sure.
Any prior correspondence. If you've already emailed them once, include that thread or reference the date you first reached out. It saves time and shows you've already tried.
A clear, one-sentence ask. Know exactly what you want before you write. "Please cancel my subscription and confirm in writing" is cleaner and more actionable than a paragraph of frustration.
Tips to Reach 8 Billion Trees Support Faster
Since 8 Billion Trees doesn't offer phone or live chat, the usual tricks for skipping hold queues don't apply here. But there are still ways to improve your odds.
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Submit mid-week. Tuesday through Thursday submissions tend to avoid the Monday backlog and the Friday slowdown. If timing matters, aim for Tuesday morning.
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Use a specific subject line. Vague subjects get triaged slower. "Cancellation Request – [your email] – Subscription Active" tells the support team exactly what they're opening before they read a word.
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Go public on Facebook if email stalls. A polite but visible comment on their Facebook page has prompted faster responses for several reviewers. It's not a guarantee, but it adds accountability.
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Reference your original sign-up date. Support teams can pull your account faster when you give them a date anchor. It also signals that you know your account history, which tends to reduce back-and-forth.
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Ask for written confirmation of cancellation explicitly. Don't assume a reply means your subscription is cancelled. Ask them to confirm in writing that the account has been closed and no further charges will occur. Several complaints on PissedConsumer involve charges continuing after a cancellation request was sent but not formally confirmed.
Where to Quickly Solve Common 8 Billion Trees Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Email (support@8billiontrees.com) | Include the exact charge date and amount from your bank statement. Vague descriptions slow things down. |
| Cancelling your subscription | Email or Contact Form | Ask explicitly for written confirmation that the account is closed. Don't assume a reply means it's done. |
| Questions about where your trees are planted | FAQ page first, then email | The FAQ at 8billiontrees.com/faq/ covers project locations. Only email if your specific question isn't answered there. |
| No response after submitting a request | Facebook public comment or DM | If email has gone unanswered for more than 7 business days, a public Facebook message often gets faster attention. |
| Verifying your subscription is actually cancelled | Email follow-up | Send a follow-up to your original thread and ask for a cancellation confirmation number or timestamp. |
| Refund request after cancellation | Email with subject line starting "Refund Request" | Clearly state the charge date, amount, and that you've already cancelled. Attach any cancellation confirmation you received. |
Additional Helpful Links for 8 Billion Trees
- Help / FAQ Center: https://8billiontrees.com/faq/
- Contact Form: https://8billiontrees.com/contact/
- Official Website: https://8billiontrees.com
- Facebook Page: https://www.facebook.com/8billiontrees
- Instagram: https://www.instagram.com/8billiontrees
- Cancel Subscription Guide: How to cancel 8 Billion Trees
Note: 8 Billion Trees does not appear to have a dedicated billing portal, fraud reporting page, or mobile app as of early 2026. If any of these become available, they will be listed on the official contact page at https://8billiontrees.com/contact/.
How Pine AI Can Help You Contact 8 Billion Trees
Complaints about 8 Billion Trees cancellations and unresolved billing charges have been a consistent pattern on review platforms heading into 2026, with users reporting charges continuing weeks after submitting cancellation requests.
Pine saves you the average 240 minutes people burn navigating support queues, writing follow-up emails, and waiting for confirmations that never come.
Step 1: Tell us your issue. Describe what's going on with your 8 Billion Trees account. We'll ask for a few details to get started.
Step 2: Pine gets to work. We handle the emails, the follow-ups, and the back-and-forth. We don't just open a ticket and walk away. We see it through.
Step 3: Your issue gets resolved. You get a confirmed result, whether that's a cancellation confirmation, a billing correction, or a refund. No runaround. Your time stays yours.
Frequently Asked Questions about 8 Billion Trees
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