8 Billion Trees is a carbon offset and tree-planting subscription service that lets members fund reforestation projects worldwide. If you've landed here, you're probably dealing with a billing charge you didn't expect, trouble cancelling a subscription, or questions about where your trees are actually being planted. Those are the top complaint themes showing up across review platforms. On Trustpilot, 8 Billion Trees holds a 2.3-star rating across roughly 60 reviews, and the BBB has logged multiple complaints in the last three years around unclear billing and cancellation difficulty. Contact options include email, a website contact form, and social media. Visit 8 Billion Trees at https://8billiontrees.com.
Here's a quick-reference table of every confirmed contact channel for 8 Billion Trees. No phone number is publicly listed on their official site as of early 2026, so email and the contact form are your primary routes.
| Contact Method |
Details & Availability |
Best For |
| Email |
support@8billiontrees.com |
Billing disputes, cancellation requests, general questions |
| Contact Form |
https://8billiontrees.com/contact/ |
Non-urgent inquiries, subscription changes |
| Social Media (Facebook) |
facebook.com/8billiontrees |
Public complaints, quick visibility |
| Social Media (Instagram) |
@8billiontrees |
Brand engagement, public pressure |
| Help / FAQ Page |
https://8billiontrees.com/faq/ |
Self-service answers, subscription info |
Note: 8 Billion Trees does not appear to offer live chat or a published phone support line. If that changes, check their official contact page for updates.
Each verified channel is broken down below with step-by-step guidance so you're not fumbling around when you actually need help.
Estimated Response Times from 8 Billion Trees
| Contact Method |
Expected Wait Time |
| Email |
3–7 business days |
| Contact Form |
3–7 business days |
| Facebook DM |
1–3 business days (varies) |
| Instagram DM |
2–5 business days (inconsistent) |
| Help / FAQ Page |
Instant (self-service) |
A few patterns worth knowing: email and contact form submissions tend to pile up on Mondays, so submitting mid-week (Tuesday or Wednesday) may get you a slightly faster turnaround. Multiple Trustpilot reviewers have flagged that initial responses sometimes arrive quickly but follow-up replies take much longer, especially for cancellation confirmations. If you're trying to stop a billing cycle before the next charge date, don't wait. Submit your request at least 7–10 days in advance and follow up if you don't get a confirmation within 48 hours.
Don't go in empty-handed. Here's what you need before you hit send on that email or fill out the contact form.
Your account email address. This is the single most important piece of information. Everything at 8 Billion Trees is tied to the email you signed up with. If you're not sure which one you used, check your inbox for a welcome email or a billing receipt from them.
The exact charge date and dollar amount. If you're disputing a billing issue, pull up your bank or credit card statement before you write anything. "I was charged recently" is not going to move things along. "I was charged $10.00 on February 14, 2026" will.
Your subscription tier or plan name. Whether you're on a monthly or annual plan matters for cancellation and refund eligibility. Check your original confirmation email if you're not sure.
Any prior correspondence. If you've already emailed them once, include that thread or reference the date you first reached out. It saves time and shows you've already tried.
A clear, one-sentence ask. Know exactly what you want before you write. "Please cancel my subscription and confirm in writing" is cleaner and more actionable than a paragraph of frustration.
Tips to Reach 8 Billion Trees Support Faster
Since 8 Billion Trees doesn't offer phone or live chat, the usual tricks for skipping hold queues don't apply here. But there are still ways to improve your odds.
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Submit mid-week. Tuesday through Thursday submissions tend to avoid the Monday backlog and the Friday slowdown. If timing matters, aim for Tuesday morning.
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Use a specific subject line. Vague subjects get triaged slower. "Cancellation Request – [your email] – Subscription Active" tells the support team exactly what they're opening before they read a word.
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Go public on Facebook if email stalls. A polite but visible comment on their Facebook page has prompted faster responses for several reviewers. It's not a guarantee, but it adds accountability.
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Reference your original sign-up date. Support teams can pull your account faster when you give them a date anchor. It also signals that you know your account history, which tends to reduce back-and-forth.
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Ask for written confirmation of cancellation explicitly. Don't assume a reply means your subscription is cancelled. Ask them to confirm in writing that the account has been closed and no further charges will occur. Several complaints on PissedConsumer involve charges continuing after a cancellation request was sent but not formally confirmed.
Where to Quickly Solve Common 8 Billion Trees Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Email (support@8billiontrees.com) |
Include the exact charge date and amount from your bank statement. Vague descriptions slow things down. |
| Cancelling your subscription |
Email or Contact Form |
Ask explicitly for written confirmation that the account is closed. Don't assume a reply means it's done. |
| Questions about where your trees are planted |
FAQ page first, then email |
The FAQ at 8billiontrees.com/faq/ covers project locations. Only email if your specific question isn't answered there. |
| No response after submitting a request |
Facebook public comment or DM |
If email has gone unanswered for more than 7 business days, a public Facebook message often gets faster attention. |
| Verifying your subscription is actually cancelled |
Email follow-up |
Send a follow-up to your original thread and ask for a cancellation confirmation number or timestamp. |
| Refund request after cancellation |
Email with subject line starting "Refund Request" |
Clearly state the charge date, amount, and that you've already cancelled. Attach any cancellation confirmation you received. |
Additional Helpful Links for 8 Billion Trees
- Help / FAQ Center: https://8billiontrees.com/faq/
- Contact Form: https://8billiontrees.com/contact/
- Official Website: https://8billiontrees.com
- Facebook Page: https://www.facebook.com/8billiontrees
- Instagram: https://www.instagram.com/8billiontrees
- Cancel Subscription Guide: How to cancel 8 Billion Trees
Note: 8 Billion Trees does not appear to have a dedicated billing portal, fraud reporting page, or mobile app as of early 2026. If any of these become available, they will be listed on the official contact page at https://8billiontrees.com/contact/.
