How to File a Complaint with SAS

SAS, or Scandinavian Airlines, complaints should start with the official SAS claim or support path that matches the issue. SAS has pages for customer claims, case status, cancellation and refund, delayed flights, EU passenger rights, delayed or lost baggage, damaged baggage, and contact support. Use airport staff or live support for urgent travel-day problems, but use written claims for refunds, compensation, baggage reimbursement, fee disputes, and escalation.

If your booking involves a partner airline, check which airline operated the affected flight. Passenger-rights and baggage claims often depend on the operating carrier or the airline that accepted the baggage report.

Best SAS Complaint Paths

SAS says customer service cases are processed within 30 days and that customers are notified by email once a case has been handled. If you need to add information, SAS says to reply to the confirmation email.

Step-by-Step: How to File an SAS Complaint

What to Have Ready Before Filing

Do not upload full card numbers, unrelated identity documents, or private information for other passengers to unofficial complaint sites. Use SAS's official claim forms, airport baggage desk, or the relevant government complaint portal.

Refunds, Delays, and EU Passenger Rights

SAS's cancellation and refund page says passengers can cancel a flight and apply for a refund under My trips. If SAS cancels the flight, it guides passengers through their options. If the ticket was bought directly from SAS and the passenger cannot apply online, SAS says to contact Customer Service. If the ticket was bought from a travel agent, SAS says to contact the agent to cancel and apply for a refund.

SAS's delayed-flight page says passengers are entitled to a full refund for an unused ticket if the flight is delayed by more than 5 hours and they decide not to travel. It also links to compensation claims for expenses during delay or cancellation and EU261 compensation.

SAS's EU passenger-rights page lists compensation amounts of EUR 250, EUR 400, or EUR 600 depending on route distance and eligibility. It also describes downgrade reimbursement percentages of 30%, 50%, or 75% depending on the flight category.

When filing a refund or compensation complaint, include:

• booking reference and ticket number
• operating carrier
• flight number, route, and date
• scheduled and actual departure or arrival time
• cancellation, delay, denied-boarding, or downgrade evidence
• rebooking offered or accepted
• receipts for care expenses
• refund, compensation, reimbursement, or explanation requested

Baggage Complaints

SAS's delayed or lost baggage page says passengers need a PIR number to file compensation claims. It explains that if baggage is not found within 21 days, it is considered lost and the passenger may be entitled to compensation up to the maximum liability under the Montreal Convention.

For damaged baggage, SAS says passengers should report damage at the airport as soon as possible and file a claim with SAS within 7 days of receiving the bag. It also says damaged baggage can be reported online within 72 hours of arrival, and if more than 72 hours have passed, passengers should contact arrival service by phone within 7 days.

For baggage complaints, keep:

• PIR number
• baggage tag number
• flight number and arrival airport
• delivery address and phone number
• photos of damaged baggage and bag tags
• receipts for essential purchases
• repair or replacement estimate
• date the bag was returned or considered lost

Use the baggage claim path for reimbursement or damage evidence. Do not rely only on a general support exchange if you need compensation.

Use Pine AI for SAS Refund or Baggage Issues

When to Escalate Beyond SAS

For Scandinavian or EU departures, use the authority tied to the departure country or competent jurisdiction. SAS operates across Denmark, Norway, Sweden, and other markets, so the correct regulator can vary by route.

What to Say in an SAS Complaint

Use this script:

"I need SAS to review a complaint about booking [booking reference] / ticket [ticket number]. The affected flight was [flight number] from [origin] to [destination] on [date], operated by [carrier]. The issue is [refund, cancellation, delay, denied boarding, downgrade, baggage, accessibility, payment, fee, EuroBonus, or service]. I have attached [boarding pass, payment record, disruption notice, PIR, baggage tag, photos, receipts, or prior case number]. I am requesting [refund, EU261 compensation review, reimbursement, baggage compensation, baggage-fee refund, damaged-bag settlement, accessibility review, payment correction, or written explanation]. Please confirm the case number and next step in writing."

Useful follow-up questions:

• "Which SAS claim category is being applied?"
• "Was this flight operated by SAS or a partner airline?"
• "What document is missing from my case?"
• "Is this a refund request, EU261 compensation claim, baggage claim, or payment issue?"
• "Which national authority applies if this remains unresolved?"
• "Can you confirm the decision and reason in writing?"

Let Pine AI Help File the Complaint

Frequently Asked Questions

Sources Checked

• SAS Customer Claims
• SAS My cases
• SAS cancellation and refund
• SAS delayed flights
• SAS EU passenger rights
• SAS delayed or lost baggage
• SAS damaged baggage
• SAS contact and feedback
• SAS Group: About SAS
• SAS SkyTeam partners
• EU air passenger rights
• U.S. DOT refunds
• U.S. DOT aviation consumer complaint form
• UK CAA: How to make a complaint
• Canadian Transportation Agency air travel complaints