How long does FlightDelayClaim have to respond to complaints?

Officially, their site probably says something like 48 hours, but in reality? It feels like forever. You'll get that instant automated email, but a real person responding could take days, sometimes even a week. Don't hold your breath.

Can I file a complaint against FlightDelayClaim online?

Yes, you have to. Their whole system is built around you using their website's contact form or support email, which is probably designed to be just frustrating enough that you might give up. I tried their form once and it timed out right as I clicked submit. Had to write the whole thing again.

What documents do I need for a FlightDelayClaim complaint?

Get everything ready. You'll need your original flight booking confirmation, your boarding pass, any receipts for expenses you had, and every single email you've ever sent to or received from them. I keep all of mine in a single folder on my computer named 'FlightNightmare' just so I don't lose track of the paper trail.

Is there a fee to file a complaint against FlightDelayClaim?

No, there shouldn't be. Complaining directly to them or escalating to an organization like the Better Business Bureau is free. It just costs you your time and sanity.

Can complaints affect my FlightDelayClaim service?

Hard to say. It shouldn't, but who really knows what happens behind the scenes? I sometimes worry that complaining just moves your file to the bottom of some digital pile, but at a certain point, staying silent definitely isn't getting you anywhere, so you have to take the chance.

What happens after I file a complaint with FlightDelayClaim?

You wait. Then you wait some more. Eventually, you might get a generic response from a customer service rep named 'Alex' who clearly used a template and didn't read your actual email. Then you reply, and the waiting starts all over again.

Can I escalate my FlightDelayClaim complaint to a regulator?

Absolutely. If they ignore you, take it to the Better Business Bureau. It's not a government regulator with legal power, but it's your best shot at getting a public response from the company. Don't just let them get away with ignoring you.

Why is my FlightDelayClaim taking so long?

Because their entire business model involves a long, drawn-out fight with the airline's legal team. They take your case, file it, and then it can sit for months while they go back and forth with the airline, a process you are completely shut out of until they either win or lose.

Complain About FlightDelayClaim - File a Complaint Today

It's beyond frustrating. Your flight gets delayed, and the one company that's supposed to help you, FlightDelayClaim, just adds to the headache. And it's not just you. The Better Business Bureau has logged 131 complaints against a similar service in the last three years alone, with customers giving it a dismal 1.1 out of 5 stars. The most common complaints are about poor customer service and a complete lack of communication. If you're tired of being ignored, it's time to take action. You can visit the official FlightDelayClaim site, but if you're ready to file a formal complaint, here's how to do it effectively.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Best ways to complain to FlightDelayClaim

Here are the most effective channels to make sure your complaint is heard.

Contact Method	Details & Availability	Why use this instead...
Email / Contact Form	Available 24/7 via their website's support page.	Best for non-urgent issues. It creates a paper trail you can reference later.
Social Media	Direct message or public post on platforms like X (Twitter) or Facebook.	Use this for public pressure. Companies often respond faster when their reputation is on the line.
App Support Chat	In-app feature, typically available during business hours.	Good for quick questions or status updates, but you might get a bot first.

⏱️ Estimated Response Times from FlightDelayClaim After Complaining

You'll get an automated reply instantly, but a real human response? That's a different story.

Method	Expected Wait Time
Email	3-5 business days
Social Media	24-48 hours
App Support Chat	1-4 hours (during business hours)

🔍 Tips to Get a Quicker Response from a Complaint

Use a clear subject line: Put your claim number and a brief issue description (e.g., 'Claim #12345: No Update in 60 Days') right in the subject.
Keep it concise: State the problem, what you've done so far, and what you want. No long stories.
Have your documents ready: Keep your flight details, booking confirmation, and any previous correspondence handy.

How to Escalate Your Complaint

If FlightDelayClaim is giving you the silent treatment, it's time to escalate. Your best bet in the US is to file a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator, forwarding your complaint to the company and asking for a formal response. Most companies don't want a negative mark on their BBB profile, so they're more likely to engage. Just be aware, the BBB process works, but prepare to wait. It's not an overnight fix. Remember, you typically need to show the BBB that you've already tried to resolve the issue directly with FlightDelayClaim first, so keep copies of your emails.

Email Template to Complain to FlightDelayClaim

Subject: Urgent Follow-Up: Unresolved Issue with Claim [[Claim #]]

To Whom It May Concern,

I am writing again regarding my claim, number [[Claim #]], which remains unresolved despite my previous attempts to get an update on [[Date of last contact]].

My original flight was on [[Date of flight]], and I submitted my claim immediately after. It has now been [[Number]] weeks with no meaningful communication from your team. Frankly, the lack of transparency and the time I've had to spend chasing this is incredibly frustrating.

To resolve this, I need a clear and immediate status update on my claim and an estimated timeline for resolution. A generic 'we are processing your claim' email is no longer acceptable.

Please be aware that if I do not receive a substantive response within three business days, my next step will be to file a formal complaint with the Better Business Bureau and share my experience on public review platforms.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Request a supervisor. If you're getting nowhere with the first-line support agent, politely but firmly ask for your case to be escalated to a manager or supervisor.
Ask for written confirmation. After any conversation, ask for a summary of what was discussed and agreed upon to be sent to your email. This creates a record.
Reference their own terms. One user on a travel forum mentioned they got a response only after quoting the exact clause from FlightDelayClaim's terms of service that was being violated. It shows you've done your homework.
Mention specific dates. Instead of saying 'I emailed a while ago,' say 'I emailed on May 15th and received no response.' It's harder to ignore.

Let Pine AI Help Raise the Complaint to FlightDelayClaim

Tired of refreshing your email for an update that never comes? It's exhausting. You did your part by submitting the claim, and now you're stuck in a loop of automated responses and silence. Sound familiar? Instead of spending another hour drafting the 'perfect' follow-up email that might just get ignored again, let Pine AI handle it. We'll manage the persistent follow-ups and escalate the complaint on your behalf. No more checking your inbox obsessively. No more wondering if you're being too pushy. Let us take over the tedious part so you can get on with your life.