It's not just you. French bee's Better Business Bureau page is a mess, with a 1.04 out of 5-star rating and 111 complaints closed in the last three years alone. Many customers are getting stuck in a loop of frustration. Common complaints often cite major problems with refunds and terrible customer service, leaving travelers feeling ignored and out of pocket. If you're tired of being given the runaround, you're in the right place. This guide will walk you through the most effective ways to get your complaint heard and resolved.
Best ways to complain to French bee
Contacting French bee requires a bit of strategy. Depending on your issue, some channels are better than others. Here’s a breakdown of your best options.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-833-376-7158 (7 days a week, 7am to 7pm PST) | Best for urgent issues like last-minute flight changes or problems at the airport. You get to speak to a person, but be prepared for potentially long hold times. |
| Contact Form | Available on their official website under 'Contact Us' | Use this for non-urgent complaints like refund requests or post-flight issues. It creates a written record of your complaint, which is crucial for escalation. |
| Social Media | Tag @frenchbee on X (formerly Twitter) or message them on Facebook | Good for getting a quick, public response. Companies often monitor social media closely to protect their reputation, so a well-worded public post can get their attention faster than an email. |
⏱️ Estimated Response Times from French bee After Complaining
Getting a response can feel like a waiting game. Here's a realistic look at what to expect.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 1 hour (plus hold time) |
| Contact Form / Email | 2 - 5 business days |
| Social Media | 24 - 48 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Call Off-Peak: Try calling them right when their lines open at 7am PST or during midweek afternoons to avoid the longest wait times.
- Have Everything Ready: Before you call or write, gather your booking reference number, flight dates, passenger names, and any relevant photos or documents. Don't give them an excuse to put you on hold.
- Be Clear and Concise: State your problem and what you want (e.g., a refund, a flight credit) in the first two sentences. The less they have to dig, the faster they can act.
How to Escalate Your Complaint
If French bee is ignoring you or has given you an unsatisfactory response, it's time to escalate. Don't just give up. Your first step should be to ask for a supervisor when you're on the phone. If that doesn't work, you have powerful external options.
For flights to, from, or within the United States, your best bet is filing a complaint with the U.S. Department of Transportation (DOT). Airlines are required to acknowledge your complaint within 30 days and provide a substantive response within 60 days. The DOT takes these complaints seriously, and it often gets the airline to respond when they otherwise wouldn't.
You can also file a complaint with the Better Business Bureau (BBB). The BBB works, but prepare to wait. French bee usually responds, but it might take a couple of reminders and a few weeks to get a resolution.
Email Template to Complain to French bee
Subject: Unresolved Issue with Booking [[Booking Reference #]] - Formal Complaint
To Whom It May Concern,
I am writing again to resolve an issue with my booking, reference number [[Booking Reference #]]. Despite contacting customer service on [[Date of first contact]], my problem regarding [[briefly state the problem, e.g., an incorrect charge, a cancelled flight refund]] remains unsolved.
On [[Date of incident]], [[describe the incident clearly]]. For example: my flight was cancelled, and I was promised a refund that has not been processed. Frankly, having to chase this down and spend my time on it has been incredibly frustrating and has soured my experience with your airline.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I have attached copies of my booking confirmation and previous correspondence for your review.
Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 7 business days, my next step will be to file a formal complaint with the U.S. Department of Transportation.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use Magic Words: When you're talking to an agent, use phrases like "This experience has been unacceptable" or "What is your proposed resolution?" It shifts the conversation from you just venting to them needing to provide a solution.
- Request a Case Number: Always ask for a reference or case number for your complaint. It makes it much easier to follow up and proves you have an active issue if you need to escalate.
- Document Everything: Keep a log of who you spoke to, when, and what was said. Save all emails. This paper trail is your best weapon if you need to escalate to the DOT or your credit card company.
- Try Social Media Publicly: Don't just send a private message. A public post on X (Twitter) tagging @frenchbee can sometimes get a faster response from their social media team than the official customer service channels.
Let Pine AI Help Raise the Complaint to French bee
Tired of hearing that awful hold music from French bee for the tenth time? Or sending emails into a black hole, wondering if anyone is even reading them? It’s exhausting. One user on the BBB site said they felt 'completely ignored' after multiple attempts to get a refund. Sound familiar?
This is where Pine AI steps in. We handle the tedious follow-ups and persistent communication for you. No more wasting hours on the phone or drafting the perfect email only to get no reply. Let us manage the back-and-forth so you can get on with your life. It's not about automation, it's about getting your sanity back.
Frequently Asked Questions about French bee Complaint Filing
How long does French bee have to respond to complaints?
Can I file a complaint against French bee online?
What documents do I need for a French bee complaint?
Is there a fee to file a complaint against French bee?
Can complaints affect my French bee service?
What happens after I file a complaint with French bee?
Can I escalate my French bee complaint to a regulator?
