How long does Air Serbia have to respond to complaints?

Officially, they're supposed to acknowledge a complaint within 30 days and resolve it within 60 if it's a DOT issue. In reality? You'll get an automated email instantly, and then you might hear back in a month, or you might hear back never. It's a total lottery.

Can I file a complaint against Air Serbia online?

Yes, their website has a contact form. It's your main option, really. Just be warned, hitting 'submit' can feel like dropping a letter into a black hole. You have to hope someone on the other side actually opens it.

What documents do I need for a Air Serbia complaint?

Get everything together before you start. I'm talking booking confirmation, e-tickets, boarding passes (the flimsy paper ones too), baggage claim tags, and any receipts for expenses you had to cover yourself. Seriously, scan your boarding pass at the gate because that thing is designed to get lost the second you don't need it.

Is there a fee to file a complaint against Air Serbia?

A fee? No, there's no charge to complain directly to them or to a regulator like the DOT. The only cost is your time and your sanity, which, after dealing with them, you might feel is pretty high.

Can complaints affect my Air Serbia service?

Honestly, it's highly unlikely. Their systems are probably not connected enough to flag you as a 'complainer' on your next flight, so you don't need to worry about them giving you a worse seat out of spite. They're just trying to get through their day.

What happens after I file a complaint with Air Serbia?

You wait. In my case, I filed a complaint about a 6-hour delay and got a generic apology email three weeks later offering a 10% voucher for a future flight, which felt like a complete slap in the face considering the voucher expired in six months and didn't even cover the baggage fees. So, manage your expectations.

Can I escalate my Air Serbia complaint to a regulator?

Absolutely, and you should. If your flight touched US soil, file with the Department of Transportation (DOT). Don't even hesitate. If they ignore your direct complaint for more than a couple of weeks, just go straight to the DOT website and fill out their form. It's the only leverage you really have.

What's the best way to complain about lost baggage?

This is critical. You must file a Property Irregularity Report (PIR) at the airport's baggage service desk before you leave the arrivals hall. Do not go to your hotel first. If you leave without that PIR form and its reference number, they will treat your claim as if your bag never existed in the first place.

Complain About Air Serbia - File a Complaint Today

Lost baggage and cancelled flights. It’s not just you. Air Serbia's Trustpilot score is a dismal 1.3 out of 5 from over 2,000 reviews, with a staggering 91% of them being 1-star. It's a mess. Common complaints consistently point to abysmal customer service and a complete lack of communication when things go wrong, especially with flight cancellations and lost baggage. People are tired of being ignored after their travel plans are ruined. If you're at your wit's end trying to get a response, you're in the right place. We'll guide you through the best ways to actually get their attention. Official site: Visit Air Serbia

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Best ways to complain to Air Serbia

Navigating Air Serbia's customer service can feel like a challenge. Here’s a breakdown of the most effective ways to reach them, because sending a message into the void is not a strategy.

Contact Method	Details & Availability	Why use this instead...
Contact Form	Online Complaint Form	Best for non-urgent issues where you need a paper trail. You can attach documents and lay out your entire case without being interrupted.
Phone	US Number: +1 855 222 2828 (Check site for hours)	Use this for urgent problems, like a flight cancellation within the next 24 hours. Prepare for a potentially long wait.
Social Media	Tag @airserbia on X (Twitter)	Good for getting a quick, public response. Companies often react faster when their reputation is on the line. Best for general queries or to nudge them about an existing case.
Airport Desk	In-person at an Air Serbia service desk	The only option for immediate issues like lost baggage right after you land. You must file a Property Irregularity Report (PIR) here before leaving the airport.

⏱️ Estimated Response Times from Air Serbia After Complaining

Honestly, 'estimated' is a generous word here. Patience is required.

Method	Expected Wait Time
Phone	1-2 hours (including hold time)
Contact Form	7-30 business days, sometimes longer
Social Media	24-72 hours

🔍 Tips to Get a Quicker Response from a Complaint

Call Their Serbian Office: If you can call internationally, some travelers report better luck calling their Belgrade office during their local business hours.
Reference Regulations: Casually mention your rights under DOT regulations (for US flights) or EU261 (for European flights). It shows you've done your homework.
Keep It Short: In your initial email or message, state the problem, your flight number, and what you want in the first two sentences. They receive a lot of complaints, so get straight to the point.

How to Escalate Your Complaint

If Air Serbia is ignoring you or has given you an unsatisfactory response, it's time to escalate. Don't just give up.

Your primary option for flights to or from the United States is the U.S. Department of Transportation (DOT). Airlines are required to acknowledge your complaint within 30 days and provide a substantive response within 60 days. You can file a complaint directly on the DOT's website. It's a formal process, but airlines take DOT complaints much more seriously than a standard customer service email. Just be prepared to wait, the government doesn't move quickly, but it does move.

For flights within Europe, you can escalate to the National Enforcement Body (NEB) in the relevant EU country. This is especially effective for claiming compensation under EU261 for delays or cancellations.

Email Template to Complain to Air Serbia

Subject: Unresolved Complaint: Booking Ref [[Booking Reference Number]] - Final Request

To Whom It May Concern,

I am writing to you again regarding my flight [[Flight Number]] on [[Date]], as my previous attempts to resolve this through your contact form have gone unanswered.

My issue is [[Clearly and briefly describe the problem, e.g., my baggage was lost and has still not been located, and I have received no updates despite being given a file reference number]]. This situation has been incredibly stressful and has caused significant inconvenience, forcing me to [[mention a specific consequence, e.g., purchase essential items out of pocket]].

To resolve this, I require [[State your specific demand, e.g., immediate compensation of ($Amount) for the items I had to purchase, and a definitive update on the location of my luggage]]. I have attached copies of my receipts and my baggage claim tag for your review.

Please be aware that if I do not receive a satisfactory response and resolution within 10 business days, I will be escalating this matter by filing a formal complaint with the U.S. Department of Transportation.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Frequent Flyer Number, if applicable]]

Additional Helpful Tips to get Your Complaint Resolved

Get a PIR Number: If your luggage is lost or damaged, do not leave the airport without filing a Property Irregularity Report (PIR). This piece of paper is your golden ticket. Without it, the airline can (and often will) claim you have no proof.
Use Public Pressure: Post your complaint on X (formerly Twitter) and tag Air Serbia. Keep it factual and include your booking reference or case number. Sometimes public visibility is the only thing that gets a response.
Keep a Log: Write down the date, time, and name of every person you speak to, along with a summary of the conversation. This log is invaluable if you need to escalate your complaint later.

Let Pine AI Help Raise the Complaint to Air Serbia

Tired of refreshing your inbox waiting for a reply from Air Serbia that never comes? It’s exhausting. You've explained your problem a dozen times, filled out the same form over and over, and still have nothing to show for it but frustration. Sound familiar?

Let Pine AI take over. We handle the persistent follow-ups and navigate their system for you. No more wasting hours trying to get a simple update or fighting for the compensation you're owed. We manage the tedious back-and-forth so you can move on with your life. It’s not about fancy tech, it’s about getting your problem solved without losing your sanity. No joke.