How long does Air Europa have to respond to complaints?

Officially, it varies. Realistically? It can take weeks, sometimes months. I had to wait nearly six weeks for a response about a lost bag from a flight to Madrid, and that was only after I followed up three times. If it's a DOT complaint in the US, they legally have to give a full response within 60 days. For detailed contact information, check out our [Air Europa customer service guide](/customer-service/airlines-and-aviation/how-to-contact-air-europa-customer-service).

Can I file a complaint against Air Europa online?

Yes, their website has a contact form, which is probably your best first step. Be prepared for frustration, though. The web form timed out on me twice before my submission finally went through. Make sure you save a copy of what you wrote before you hit send. For detailed contact information, check out our [Air Europa customer service guide](/customer-service/airlines-and-aviation/how-to-contact-air-europa-customer-service).

What documents do I need for a Air Europa complaint?

Get everything ready. You'll want your booking confirmation, ticket numbers, any receipts for expenses you had to cover, and photos if it's about damaged luggage, basically a whole folder of evidence just to prove your flight was actually delayed. I even took a screenshot of the error message on their booking page once. The more proof, the better.

Is there a fee to file a complaint against Air Europa?

No fee. Just your time. And potentially a lot of your sanity. Filing with them or with a regulator like the DOT is completely free.

Can complaints affect my Air Europa service?

Worried they'll put you on some kind of blacklist? Don't be. It's illegal for them to retaliate against you for exercising your consumer rights. They're not going to cancel your future flights or give you worse service just because you asked for the refund they legally owe you. It just doesn't happen.

What happens after I file a complaint with Air Europa?

Don't hold your breath. Typically, you get an automated email with a case number that feels like it goes into a black hole, and then you might have to follow up multiple times just to get a real person to look at your file. It's a test of endurance, really. For detailed contact information, check out our [Air Europa customer service guide](/customer-service/airlines-and-aviation/how-to-contact-air-europa-customer-service).

Can I escalate my Air Europa complaint to a regulator?

Yes, and you should. If they ignore you or give you an unsatisfactory answer, you can file a complaint with the U.S. Department of Transportation for flights to or from the USA, which often gets a much faster and more serious response from the airline's legal team. The DOT complaint form is surprisingly straightforward, unlike Air Europa's entire website.

What's the deal with EU261 compensation?

Ah, the magic rule. If your flight departing from the EU or UK, or a flight on an EU/UK airline arriving there, is severely delayed, canceled, or you're denied boarding, you could be owed cash compensation. It's a fixed amount, up to €600. They have to pay up for these issues, even if they try to blame the weather on a perfectly sunny day. Know your rights on this one.

Complain About Air Europa - File a Complaint Today

It's not just you. Air Europa's customer service can be a nightmare. Seriously, their Trustpilot score is a dismal 1.4 stars, with a shocking 89% of over 5,000 reviews being just one star. It gets worse. The Better Business Bureau gives them an F rating and shows 111 complaints filed against them in the last three years alone. Common issues flagged constantly by passengers include unresolved refund claims and lost baggage. If you're tired of being ignored, it's time to file a formal complaint and get the resolution you deserve. This guide will show you exactly how to do it.

Last Edited on 11 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Best ways to complain to Air Europa

Contacting Air Europa can feel like shouting into the void, but using the right channel for your issue can sometimes make a difference. Below are the main contact methods.

Contact Method	Details & Availability	Why use this instead...
Phone	US Number: 1-844-424-7387 (Hours can be inconsistent)	Best for urgent issues like a flight cancellation within 24 hours. Prepare for long hold times.
Web Form	Online Contact Form	Good for non-urgent issues where you need to submit documents. It creates a paper trail.
Social Media	@AirEuropa on X (Twitter)	Use this for public complaints. Airlines often respond faster to public pressure to protect their image.
Mail	Customer Relations, Apartado de Correos 132, 07620 Llucmajor, Baleares, Spain	A last resort. Use certified mail for a formal, documented complaint if all else fails.

⏱️ Estimated Response Times from Air Europa After Complaining

Honestly, getting a quick reply feels like winning the lottery. But here's a general idea.

Method	Expected Wait Time
Phone	30 minutes to 2+ hours on hold
Web Form	7 days to several weeks
Social Media	24 to 72 hours
Mail	1 to 3 months, if ever

🔍 Tips to Get a Quicker Response from a Complaint

Call Early: Try calling their US number right when they open, European time, to avoid peak call volumes.
Be Persistent: Don't let them close your case. Follow up on your web form submission every few days.
Keep It Simple: State your problem and what you want (e.g., 'My bag was lost on flight UX9124 on May 15. I need compensation of $500 as per my receipts.')
Use a Reference Number: Always ask for a case or reference number and mention it in every communication.

How to Escalate Your Complaint

If Air Europa is ignoring you or has unfairly denied your claim, it's time to escalate. Don't just give up.

Your best bet for flights involving the U.S. is filing a complaint with the U.S. Department of Transportation (DOT). Airlines are required to acknowledge DOT complaints within 30 days and provide a substantive response within 60 days. This gets their attention much faster than another email to their general support inbox.

For flights within Europe, you can escalate to the National Enforcement Body (NEB) in the relevant EU country. This is especially effective for claiming compensation under EU Regulation 261/2004 for delays or cancellations.

You can also file with the Better Business Bureau (BBB). The BBB works, but prepare to wait. Air Europa isn't accredited, but they sometimes respond to avoid another public black mark on their record.

Email Template to Complain to Air Europa

Subject: Formal Complaint & Final Request for Resolution: Booking Ref [[Your Booking Reference]]

To Whom It May Concern,

I am writing again regarding an unresolved issue with my booking, reference number [[Your Booking Reference]]. Despite contacting customer service on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is exhausted.

On [[Date of incident]], [[Clearly and briefly describe the problem, e.g., my flight was canceled without adequate notice, and I was forced to pay for a new ticket out of pocket]]. This has caused significant financial strain and wasted hours of my time trying to get a response from your team.

To resolve this matter, I require a full refund of [[$Amount]] to my original payment method. I have attached copies of all relevant receipts and my original booking confirmation.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 10 business days, my next step will be to file a formal complaint with the U.S. Department of Transportation and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Phone Number]]

Additional Helpful Tips to get Your Complaint Resolved

Here are a few pro tips for making sure your complaint doesn't just disappear.

Mention Regulations: When you complain, specifically mention 'EU261' for European flights or 'DOT passenger rights' for US flights. Using these keywords shows you know your rights and can trigger a more serious internal review.
Keep a Log: Write down the date, time, and name of every person you speak to, along with a summary of the conversation. This is invaluable if you need to escalate.
Go Public on X (Twitter): A concise, public tweet tagging @AirEuropa and detailing your issue (e.g., 'Day 10 of waiting for a refund for a canceled flight. Case #12345. No response.') can work wonders. Weirdly, public shame is a great motivator.
One Issue Per Complaint: Don't lump multiple problems into one email. If you have a lost bag and a refund issue, send two separate, focused complaints. It prevents them from getting 'confused' and only addressing the easier one.

Let Pine AI Help Raise the Complaint to Air Europa

Tired of Air Europa's generic 'we have received your request' emails? Sound familiar? It's draining to chase a company that doesn't seem to care. One user on Trustpilot said, 'It's a full-time job trying to get my money back.' No joke. Instead of spending another hour on hold or drafting angry emails, let Pine AI handle it. We manage the follow-ups, escalate the complaint, and deal with the corporate runaround for you. Think of it as your personal, persistent advocate who never gets tired of pushing for the resolution you deserve. Let us take over the headache.