How long does Condor have to respond to complaints?

Officially, if you file with the DOT, they have 60 days for a real response. Unofficially? They have until you get tired of emailing them. I once got an automated reply saying they'd be in touch 'shortly' and then heard nothing for three weeks.

Can I file a complaint against Condor online?

Yes, you can. Their contact form is the main way, but be prepared for it to feel like you're sending a message into the void. I had the page time out on me once after I spent twenty minutes typing out a detailed explanation of how they destroyed my suitcase, so I had to write the whole thing all over again. My advice is to type it in a separate document and then copy-paste it.

What documents do I need for a Condor complaint?

Get everything. Your booking confirmation email, your ticket number, any receipts for expenses you had to cover, and photos if it's about damaged luggage. Find that crumpled boarding pass you almost threw away, because they might ask for the number on it. The more proof you have, the harder it is for them to ignore you.

Is there a fee to file a complaint against Condor?

No, there's no fee. It won't cost you any money to complain to them or to the DOT. Just your time and possibly your sanity.

Can complaints affect my Condor service?

It shouldn't. They can't legally cancel your ticket or ban you just because you filed a legitimate complaint about their terrible service. That would be retaliation. But let's be realistic, you probably shouldn't expect them to roll out the red carpet and offer you a free upgrade on your next flight after you've filed a DOT complaint against them.

What happens after I file a complaint with Condor?

You'll get an automated email with a case number almost immediately. After that, you wait. A lot of the time, the first human response you get is a generic, copy-pasted paragraph that doesn't even address your specific problem, asking for information you already provided in your first message.

Can I escalate my Condor complaint to a regulator?

Absolutely, and you should. The Department of Transportation (DOT) is your best option in the US. It's a formal process. You have to fill out their online form, which is pretty detailed and asks for things like the exact flight number, so you might have to dig through your email archive from six months ago to find it. But once you file, the airline is required by law to respond.

Complain About Condor - File a Complaint Today

It’s not just you. Condor's Better Business Bureau page is a mess, sitting at a flat F rating. Seriously. The BBB has processed over 113 total complaints in the last 3 years against them, which is just wild. Many people are getting fed up with the same old problems. Popular complaints often flagged online involve terrible customer service when flights are canceled and a complete runaround when trying to get a refund for lost baggage. It feels like you have to fight tooth and nail just to get a straight answer. If you've hit your limit trying to get them to listen, you're in the right place. We'll walk you through how to actually get their attention.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Best ways to complain to Condor

Here are the main channels to contact Condor. Choose wisely, because your sanity might depend on it.

Contact Method	Details & Availability	Why use this instead...
Phone	1-866-960-7915 (Available 24/7)	For urgent issues. Use this if your flight is in the next 48 hours. Prepare for a long hold time, so grab a snack.
Contact Form	Online Form on Condor's Website	For non-urgent paper trails. Best for refund requests or post-flight complaints where you need to attach documents. You'll have a written record.
Social Media	Tag @Condor on X (Twitter) or message them on Facebook.	For public visibility. Sometimes companies respond faster when their reputation is on the line. Keep it professional but firm.

⏱️ Estimated Response Times from Condor After Complaining

Immediate to never. It really depends on how lucky you are that day.

Method	Expected Wait Time
Phone	Immediate to 2 hours (on hold)
Contact Form	5-15 business days
Social Media	24-72 hours

🔍 Tips to Get a Quicker Response from a Complaint

Call first thing in the morning on a weekday, like 8 AM EST, to avoid the worst of the queues.
Always ask for a reference number for your complaint. Always.
Keep your booking confirmation, ticket numbers, and any receipts ready before you contact them.

How to Escalate Your Complaint

If Condor is ignoring you or gives you an answer you don't like, it's time to escalate. Your best bet in the United States is filing a formal complaint with the Department of Transportation (DOT).

How it works: The DOT forwards your complaint directly to the airline, and Condor is legally required to acknowledge your complaint within 30 days and provide a substantive response within 60 days. This forces them to actually look at your case. You have to try resolving it with Condor first, so make sure you can prove you did.

File a DOT Complaint: Use the official DOT complaint form.

Another option is the Better Business Bureau (BBB). The BBB works, but prepare to wait. Condor isn't accredited and has an F rating, so they might not care, but it adds to the public record of complaints against them.

Email Template to Complain to Condor

Subject: Unresolved Complaint Regarding Booking #[Your Booking Reference] - Final Attempt

To Whom It May Concern,

I am writing to you again regarding an unresolved issue with my booking, reference number [Your Booking Reference]. My previous attempt to resolve this via phone on [Date of Call] was unsuccessful, and my problem remains completely ignored.

On [Date of Incident], my flight was [briefly describe the issue, e.g., 'canceled without adequate notice,' 'my baggage was lost,' 'I was incorrectly charged for...']. This caused significant disruption and financial loss. Frankly, the amount of time I've had to spend chasing this down has been incredibly frustrating and is not the service I expected.

To resolve this, I require a full refund of [$ Amount] for the unresolved issue. I have attached copies of my receipts and booking confirmation for your review.

If I do not receive a satisfactory response and confirmation of my refund within 7 business days, my next step will be to file a formal complaint with the U.S. Department of Transportation.

Thank you for your prompt attention to this matter.

[Your Name] [Your Phone Number]

Additional Helpful Tips to get Your Complaint Resolved

Use the magic words. When you're talking to them, mention that you are documenting the conversation for a potential "DOT complaint." Sometimes that phrase alone can get you transferred to someone with more authority.
Keep everything. Screenshot confirmation pages, save emails, and write down the name of every agent you speak to, along with the date and time. You'll need this evidence.
Don't close the chat window. If you're using a live chat, don't close it until you have a transcript emailed to you. Some agents promise to send one and then it never arrives.
Check Reddit. One user on r/travel mentioned they only got a response after they posted their complaint on Condor's Facebook page with photos of their damaged luggage. It's a long shot, but public pressure can work.

Let Pine AI Help Raise the Complaint to Condor

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