Claim Compensation from SAS

Don't just angrily tweet at them. You need to gather your evidence before you file a formal claim with SAS, or they will reject it immediately. Here is exactly what you need to have ready:

• Save every single document. Keep your boarding passes, original booking confirmation (PNR reference), and any delay notifications they emailed or texted you.
• Track your expenses. If you were stuck overnight, keep receipts for the hotel, meals, and transport. SAS is legally required to cover "duty of care" costs in many situations.
• Check the reason. Did the pilot say "technical fault" or "weather"? Write it down. Technical faults are usually eligible for cash; weather often isn't.
• Know your distance. Compensation amounts under EU law depend on flight distance (e.g., flights over 3,500km get higher payouts).
• Do not accept vouchers immediately. If you want cash, don't click "accept" on a travel voucher offer until you know your rights. It might waive your right to cash.

Since SAS is a European carrier, you have strong protections under EU Regulation 261/2004, even for flights departing from or arriving in the US. This is your biggest weapon.

• Flight Delays: If you arrive at your final destination more than 3 hours late, you could be entitled to up to €600 (approx. $650 USD) per person, unless the delay was caused by "extraordinary circumstances" like severe weather or air traffic control strikes.
• Cancellations: If they cancel with less than 14 days' notice, you are entitled to a full refund plus compensation in many cases. Under US DOT rules, you are also entitled to a full refund to your original payment method if the airline cancels the flight, regardless of the reason.
• Lost Luggage: Under the Montreal Convention, you can claim up to approximately $1,700 USD for lost or damaged bags. You must file a Property Irregularity Report (PIR) at the airport immediately.
• Duty of Care: For long delays, SAS must provide meals, refreshments, and hotel accommodation if an overnight stay is required.

Note: Compensation amounts are set by regulation. Always reference the specific law (EU261) in your claim.

Subject: Formal Compensation Claim under EU 261/2004 - Flight [Flight Number] - [Date]

To: [email protected] (or submit via their online portal)

To the SAS Claims Department,

I am writing to formally claim compensation under EU Regulation 261/2004 for the disruption to my flight [Flight Number] on [Date] from [Departure Airport] to [Arrival Airport] with booking reference [PNR Code].

The flight was [cancelled / delayed by X hours] due to reasons within SAS's control. As the delay at my final destination exceeded three hours (or the cancellation notice was insufficient), I am entitled to statutory compensation.

Claim Details:

• Passenger Name(s): [Your Name]
• Booking Reference: [PNR Code]
• Compensation Amount: €600 per passenger (approx. $650 USD) as per EU261 distance rules.
• Additional Expenses: $[Amount] for hotel/meals (receipts attached).

Please remit the total amount of $[Total Amount] to the bank account details attached below. I expect a response within 14 days before I escalate this matter to the National Enforcement Body or the US Department of Transportation.

Regards,

[Your Name] [Your Phone Number]

If SAS ignores you or claims "extraordinary circumstances" when it was clearly a mechanical issue, don't give up. Here is how to turn up the heat:

• File a DOT Complaint (US): If the flight touched US soil, file a complaint with the US Department of Transportation. Airlines hate these statistics.
• Contact a National Enforcement Body (NEB): Since SAS is Scandinavian, you can escalate to the consumer agency in the country where the flight departed (e.g., The Swedish Consumer Agency or Danish Transport Authority).
• Credit Card Chargeback: If they simply won't refund a cancelled flight, call your bank. Tell them services were not received. This is often the fastest way to get your actual ticket money back.
• Small Claims Court: As a last resort, you can file in small claims court, though this requires more effort.

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Disclaimer: The information provided on this page is for educational purposes only and does not constitute legal advice. Consult a qualified attorney for specific legal concerns.