How long does Royal Air Maroc have to respond to complaints?

Officially, if you file a written complaint, the U.S. Department of Transportation gives them 60 days to provide a real answer. Unofficially? It feels like forever. Don't hold your breath.

Can I file a complaint against Royal Air Maroc online?

Yes, they have an online form. Just be sure to screenshot the confirmation page because I've heard stories of the form timing out and people losing everything they just typed.

What documents do I need for a Royal Air Maroc complaint?

Get everything. Your booking confirmation email, ticket numbers, baggage claim stubs, photos of damaged items, receipts for anything you had to buy, and even the crumpled boarding pass you almost threw away. The more evidence you have, the harder it is for them to ignore you.

Is there a fee to file a complaint against Royal Air Maroc?

No fee. It just costs you your time and maybe a little bit of your sanity trying to navigate their customer service system, which, let's be honest, can feel like a pretty high price to pay after a while.

Can complaints affect my Royal Air Maroc service?

Will they retaliate? Highly unlikely. They aren't going to put you on a no-fly list for asking for your lost bag fee back. You're just a number in a very, very long queue of other unhappy customers.

What happens after I file a complaint with Royal Air Maroc?

You'll probably get an automated email with a case number that feels like it went into a black hole, and then you wait, and wait, and maybe follow up a few times before you eventually hear something that isn't just a canned response. It's a real test of patience.

Can I escalate my Royal Air Maroc complaint to a regulator?

Absolutely. Do it. If they ignore you for more than a week or give you a ridiculous answer, go straight to the U.S. Department of Transportation's website and file an official complaint there. It's your strongest move.

Complain About Royal Air Maroc - File a Complaint Today

Lost baggage and zero communication. Sound familiar? It's not just you. Royal Air Maroc has a shocking 1.3-star rating on Trustpilot from over 3,000 reviews, with a staggering 89% of them being 1-star. Seriously, their BBB page is just as bad, showing an 'F' rating and over 100 complaints filed in the last three years. Common issues flagged by customers constantly include terrible customer service, unresolved baggage claims, and chaotic refund processes. It feels like once they have your money, you're on your own. If you're tired of being ignored and getting nowhere with their support channels, you're in the right place. This guide will walk you through how to actually get their attention.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Best ways to complain to Royal Air Maroc

Navigating their customer service can be a challenge. Here’s a breakdown of the best ways to reach them, and what to expect from each method.

Contact Method	Details & Availability	Why use this instead...
Phone	US & Canada: 1-800-344-6726 (Hours can be inconsistent, try early mornings)	Best for urgent issues like a flight cancellation within 24 hours. Prepare for long hold times.
Online Form	Contact Form on their website	Good for creating a paper trail. Use this for non-urgent refund requests or baggage claims.
Social Media	Tag @RAM_Maroc on X (formerly Twitter)	Use this for public complaints. They sometimes respond faster to avoid bad publicity. Keep it professional.
Mailing Address	Royal Air Maroc, Customer Service, Casablanca-Anfa Airport, Casablanca, Morocco	A last resort. Use certified mail for a formal paper trail if all digital methods fail.

⏱️ Estimated Response Times from Royal Air Maroc After Complaining

Immediate to never. Honestly, it feels like a lottery.

Method	Expected Wait Time
Phone	30 minutes to 2+ hours on hold
Online Form	7 days to 6+ weeks, if at all
Social Media	24 hours to 3 days
Mail	4 to 8 weeks for a potential response

🔍 Tips to Get a Quicker Response from a Complaint

Call right when their lines open, usually early in the morning on a weekday.
Keep your booking reference, ticket number, and dates ready before you contact them.
State your desired outcome clearly. Do you want a refund, a new flight, or compensation for a lost bag?
Always ask for a case or reference number for your complaint.

How to Escalate Your Complaint

If Royal Air Maroc is ignoring you, it's time to escalate. Don't just wait around for a response that might never come.

Your primary option in the United States is the U.S. Department of Transportation (DOT). The DOT requires airlines to acknowledge consumer complaints within 30 days and provide a substantive response within 60 days. You can file a complaint directly on their website. The DOT process is formal, so get your documents ready. Make sure you've already tried contacting the airline first, as the DOT will ask for proof of this.

You can also file a complaint with the Better Business Bureau (BBB). While the BBB isn't a government agency and can't force a resolution, airlines often respond to avoid a negative mark on their public profile. BBB works, but prepare to wait. Royal Air Maroc might need a few reminders before they actually reply.

Email Template to Complain to Royal Air Maroc

Subject: Formal Complaint & Final Attempt to Resolve: Booking Ref [[Booking Reference Number]]

To Whom It May Concern,

I am writing again to resolve an issue with my booking, reference number [[Booking Reference Number]]. Despite contacting customer support on [[Date of first contact]], my problem remains completely unsolved, and frankly, my patience is gone.

On [[Date of incident]], my baggage was lost during my flight from [[Departure Airport]] to [[Arrival Airport]], and I have yet to receive any clear update or compensation. The claim number I was given is [[Claim Number]]. The lack of communication and the time I've had to waste chasing this down has been incredibly frustrating and has significantly impacted my travel.

To resolve this, I require immediate compensation for my lost items as per your airline's policy and international travel regulations. I have attached copies of my baggage claim ticket and receipts for essential items I had to purchase.

If I do not receive a satisfactory response and confirmation of my compensation within 7 business days, my next step will be to file a formal complaint with the U.S. Department of Transportation.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Frequent Flyer Number, if applicable]]

Additional Helpful Tips to get Your Complaint Resolved

Use the magic words. When you finally get someone on the phone, immediately say, "I need to file a formal complaint." This can sometimes move you out of the standard script-reading queue.
Create a paper trail. After every phone call, send a follow-up email summarizing what was discussed, who you spoke to, and what they promised. For example: "Confirming my call with Ahmed at 10:15 AM EST..."
Leverage social media with specifics. Instead of just tweeting "@RAM_Maroc you lost my bag," try: "@RAM_Maroc Day 10, still no bag from flight AT205. Claim #12345. Your call center is unresponsive. Can anyone help? #royalairmaroc"
A Reddit user mentioned this trick. They DMed the airline on Instagram with their complaint details and got a response faster than through the official form. Weirdly, it seems to work.

Let Pine AI Help Raise the Complaint to Royal Air Maroc

Tired of the hold music from Royal Air Maroc's call center? Or sending complaints into the void of their online form? Sound familiar? It’s exhausting trying to get a simple response for a lost bag or a refund you're owed. Pine AI can handle the entire complaint process for you. We'll navigate their broken systems, follow up persistently, and manage the communication so you don't have to. No more wasting hours trying to get a human on the line. Let us take over the headache while you get on with your life. It's the best way to hold them accountable without losing your sanity.