Another late delivery? It's not just you. Walmart has over 10,190 complaints on the Better Business Bureau in the last three years, with a customer rating that's basically on the floor at 1.1 out of 5 stars. Seriously, their BBB page is a mess. Most complaints are about the exact things that drive you crazy: delivery issues, problems with products or services, and billing surprises. When you're paying for a service like Walmart+, you expect it to work. Getting your groceries late, or not at all, isn't a convenience, it's a headache. And trying to get a straight answer from customer service can feel like a full-time job.
How to Complain About Walmart+
Best ways to complain to Walmart+
Navigating their customer service can be a pain, but here are the most direct routes to get someone's attention.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-800-925-6278 (8 am - 11 pm CST) | Best for urgent issues, like a delivery that never showed up, where you need to talk to a person right away. |
| Live Chat | Available via the Walmart Help Center | Good for getting a written record of your conversation. Use it for billing questions or technical problems with the app. |
| Social Media | Tag @Walmart on X (formerly Twitter) | Use this for public complaints. When they're on the spot, they tend to respond faster to avoid bad press. |
Estimated Response Times from Walmart+ After Complaining
Honestly, getting a response can feel like it takes forever, no matter which method you choose.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 45 minutes |
| 24 - 72 hours | |
| Chat | 5 - 30 minutes |
| App | 5 - 30 minutes |
Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call early. Try calling right when their lines open in the morning to avoid the afternoon rush.
- Use the app's help section. The chat feature is often faster than waiting on hold on the phone.
- Have your info ready. Don't make them wait. Have your account number, order number, and any relevant dates ready to go.
How to Escalate Your Complaint
How to Escalate Your Complaint
If Walmart+ support is giving you the runaround, it's time to escalate. Don't just give up. Your best bet for a company like this in the US is to file a formal complaint with the Better Business Bureau (BBB). You can do it online, and it's free. You just describe your issue, what you want, and the BBB forwards it to a corporate contact at Walmart.
BBB works, but prepare to wait. Walmart usually responds after a reminder or two, but the process can take a few weeks. The good news is that your complaint is public, which gives them a good reason to solve it. Make sure you've already tried to contact Walmart+ directly first, as the BBB will ask if you've done that.
Email Template to Complain to Walmart+
Email Template to Complain to Walmart+
Subject: Urgent: Unresolved Issue with Walmart+ Order [[Order #]]
I'm writing again to resolve an issue with my recent order. This is my second attempt to get help after contacting support on [[Date]], but my problem remains unsolved.
On [[Date]], my delivery was missing several items, including [[Item 1]] and [[Item 2]], yet I was charged the full amount of [[$Amount]]. Frankly, having to track this down and spend my time on it has been incredibly frustrating and defeats the purpose of using a delivery service.
To resolve this, I need you to issue a full refund for the missing items to my original payment method. I also require a written confirmation of this refund.
Please be aware that if this isn't resolved within the next 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]] Account: [[Account #]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- The moment you get a human on the phone, politely ask for their name and a reference number for the call. It creates accountability.
- If the first agent isn't helping, don't be afraid to say, "I'd like to speak with a supervisor or someone from the retention team, please." Those teams usually have more authority to fix things.
- A user on Reddit said they got a fast response by posting their complaint on Walmart's official Facebook page. The public visibility got a social media manager to DM them for their order number within an hour.
Let Pine AI Help Raise the Complaint to Walmart+
Tired of the Walmart+ chat bot sending you in circles or waiting on hold forever just to argue about a missing bag of groceries? Sound familiar? It's exhausting trying to get them to fix a simple mistake, and you have better things to do than repeat your order number to three different people. Let us take over. Pine AI handles the persistent back-and-forth for you, so you don't have to. No more hold music. No more pointless email chains. Seriously.
Frequently Asked Questions about Walmart+ Complaint Filing
What if Walmart+ doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Walmart+?
Is this the right phone number to contact Walmart+?
What's the easiest way to cancel a subscription with Walmart+?
Other ways that I can contact the Walmart+?
Why did my free delivery suddenly have a tip added?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
