Still waiting on that Brick Loot shipment from three months ago? You're not alone. The company has a shocking 'F' rating from the Better Business Bureau and a dismal 2.9-star rating on Trustpilot, where nearly half of all reviews are just one star. It's always the same story, with the most popular complaints flagged on their BBB page being about missing items and impossible-to-cancel subscriptions. When their support team goes silent, it feels like you've been completely ripped off. If you've hit a wall, Pine AI can take over, handling the endless follow-ups to get your money back or your issue fixed. Official site: Visit Brick Loot
Best ways to complain to Brick Loot
Trying to get a straight answer from Brick Loot can feel impossible. They don't make it easy, but here are the official channels. A paper trail is your best friend here.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| support@brickloot.com | Best for creating a paper trail. Include your order number in the subject line. | |
| Contact Form | Available on their website | A direct line to their support queue, but you won't have a sent copy for your records. |
| Social Media | Facebook or Instagram pages | A last resort. Public complaints can sometimes get a faster, damage-control response. |
⏱️ Estimated Response Times from Brick Loot After Complaining
Honestly, you should prepare to wait. And wait.
| Method | Expected Wait Time |
|---|---|
| 2-5 business days, but many users report waiting weeks or never getting a response at all. |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (e.g., early mornings)
- Use the app for quicker access
- Prepare account details ahead of time
How to Escalate Your Complaint
If Brick Loot is ignoring your emails, it's time to escalate. Don't just give up. Your first stop should be filing a formal complaint with the Better Business Bureau (BBB). It's free, and it creates a public record that companies often want to resolve. BBB works, but prepare to wait, it can take several weeks. Given Brick Loot's 'F' rating, they might not respond, but it's a crucial step if you plan to dispute the charge with your bank. You can also report them to the Federal Trade Commission (FTC), which won't resolve your individual issue but does track patterns of deceptive business practices.
Email Template to Complain to Brick Loot
Subject: Urgent: Formal Complaint Regarding Order #[Your Order Number]
I am writing again to resolve an issue with my account, as my previous attempts to contact support on [Date of first contact] have gone unanswered.
On [Date], my card was charged [Amount], but my box arrived with missing or incorrect items. Frankly, having to chase this down and spend my time on it has been incredibly frustrating and feels completely unprofessional.
To resolve this, I require an immediate refund for the missing items and confirmation that this issue has been logged. I need a clear response, not a generic email.
Please be aware that if I do not receive a satisfactory response within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for services not rendered.
Thank you for your prompt attention to this matter.
[Your Name] [Account Number, if applicable]
Additional Helpful Tips to get Your Complaint Resolved
- Use a blunt subject line. Something like "Missing Items - Order #12345 - Action Required" gets more attention than "Help with my order."
- Take screenshots of everything. Your order confirmation, your bank statement, the items you actually received. You'll need this evidence for a chargeback.
- Reference other platforms. A user on BBB mentioned they only got a response after posting a negative review on Trustpilot and then emailing support with a link to their review. It's a long shot, but it shows you're serious.
- Don't close your email ticket. If they use a support system, reply to the same email thread every time you follow up. This keeps the history of their non-responsiveness in one place.
Let Pine AI Help Raise the Complaint to Brick Loot
Tired of sending emails into the void at Brick Loot? It's exhausting. You follow their rules, send a polite email, and get nothing back but silence while they keep your money. Sound familiar? Pine AI can take over the fight for you. We'll handle the persistent follow-ups and formal complaints so you don't have to. No more checking your inbox a dozen times a day for a reply that never comes. No joke. Let us deal with their terrible customer service for you.
Frequently Asked Questions about Brick Loot Complaint Filing
What if Brick Loot doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Brick Loot?
Is this the right phone number to contact Brick Loot?
What's the easiest way to cancel a subscription with Brick Loot?
Other ways that I can contact the Brick Loot?
Why are items always missing from my box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
