Complain About Grandbox - learn how to file a complaint

It's tough to get a hold of them, which is part of the problem. They don't make a phone number public. Here are the main channels people use.

Good luck getting a quick reply. It's a waiting game.

• Call during off-peak hours (e.g., early mornings)
• Use the app for quicker access
• Prepare account details ahead of time

If Grandbox ignores your emails, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

You can file a complaint directly on the BBB website. It's a formal process where the BBB acts as a mediator. Grandbox will be asked to respond publicly. The BBB process is straightforward, but prepare to wait. Given Grandbox already has an F rating, they may not be very responsive, but it creates a public record of your issue.

Your Credit Card Company

For any billing errors or services not rendered, a credit card chargeback is your most powerful tool. Call the number on the back of your card and explain the situation. You must usually try to resolve it with the merchant first, so keep copies of your emails to Grandbox as proof. This often gets your money back faster than any other method.

State Attorney General

Your State Attorney General's office has a consumer protection division. Filing a complaint here is a serious step and can trigger an investigation if they receive multiple complaints about the same company. This is a good option for patterns of deceptive behavior.

Subject: Urgent: Unresolved Issue with Order [[Order #]] / Account [[Account #]]

I am writing again to resolve an issue with my Grandbox subscription, as my previous attempts to contact support on [[Date]] have gone unanswered.

On [[Date]], my account was incorrectly charged [[$Amount]] for a box that was never delivered / a subscription I had already cancelled. Frankly, the lack of communication and the time I've had to spend chasing this down is incredibly disappointing.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please also provide written confirmation that my subscription has been cancelled and no further charges will be made.

If I do not receive a response and confirmation of the refund within 3 business days, I will be filing a chargeback with my credit card provider and submitting a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Public. Post a polite but firm message on their Facebook page. Sometimes the fear of bad public relations is the only thing that gets a response.
• Threaten a Chargeback. One user on the BBB site mentioned they only got a reply after putting "Chargeback Inquiry" in their email subject line. No joke.
• Keep Meticulous Records. Save every email and take screenshots of your account page, especially the cancellation confirmation if you can get one. You'll need this evidence.
• Always Ask for a Name. If you ever get a reply, ask for the name of the support agent helping you. It adds a layer of accountability.

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