Complain About Stamps.com - learn how to file a complaint

Best ways to complain to Stamps.com

Navigating their support system is the first challenge. Here’s a breakdown of your options, from most to least effective.

Honestly, getting a quick response feels like winning the lottery. But here's what you can generally expect.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours. Try calling right when they open at 6 a.m. PT or during midweek afternoons.
• Have all your details ready. This includes your account number, the email you signed up with, and the last 4 digits of the credit card being charged.
• State your goal immediately. Don't get sidetracked. Start with "I need to cancel my account and get a refund for the last charge."
• Use the word "cancel" repeatedly. Their agents are trained to talk you out of it. Don't accept a 'pause' or a 'discounted rate'.

If customer service is giving you the runaround, it's time to escalate. Don't waste any more time in their endless support loops.

Your best option is filing a complaint with the Better Business Bureau (BBB). Stamps.com is an accredited business and appears to respond to most complaints filed there, likely to protect their A+ rating (which is bizarrely high given their customer reviews). You must try to resolve the issue with them first, so make sure you mention your previous call or email attempts in your BBB complaint.

Filing with the BBB works, but prepare to wait. It can take a couple of weeks to get a resolution, but it's often more effective than yelling at a support agent who can't do anything.

Subject: Formal Complaint: Unresolved Charges on Account [[Your Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempt to contact support on [[Date]], my problem remains unsolved, and my patience is running out.

On [[Date of charge]], my card was charged [[$Amount]] for a monthly subscription I did not authorize or wish to continue. I have been trying to cancel this service, but the process has been incredibly difficult. Frankly, having to spend my time chasing down this charge has been a huge source of frustration.

To resolve this, I require you to process a full refund of [[$Amount]] and confirm in writing that my account has been permanently closed and no further charges will be made.

Please be aware that if this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a supervisor immediately. If the first-level agent is reading from a script, politely but firmly say, "I'd like to speak with a supervisor or someone in your retention department, please."
• Document everything. Keep a log of who you spoke to, when you called, and what they said. Get a reference number for every call.
• Go public. A post on X (Twitter) that tags @StampsCom and mentions their 1.3-star Trustpilot score can sometimes get a faster response from their social media team.
• Mention the BBB. One user on Reddit said the agent's tone changed completely once they said, "My next call is to the Better Business Bureau." It sometimes gets you transferred to someone who can actually issue a refund.

Tired of being on hold with Stamps.com just to argue about a $19.99 monthly fee you never even wanted? Sound familiar? The hold music is bad enough, but then you have to deal with an agent whose only job is to stop you from canceling. It's exhausting.

Let Pine AI handle it. We deal with the frustrating phone calls and persistent email chains on your behalf. No more wasting your lunch break on hold. We navigate their difficult system to actually get your subscription canceled and fight for your refund. It's not just about saving time; it's about saving your sanity. No joke.