Over 1,100 complaints in the last three years. That’s the story on FabFitFun’s Better Business Bureau page. And it's not just you. With a customer rating of just over 1 out of 5 stars on the BBB, it’s clear something is wrong. If you're fed up with surprise charges, impossible-to-reach customer service, or boxes that just don't hit the mark anymore, you're in the right place. Common complaints flagged on their BBB page often cite billing issues and major problems with the product or service. It feels like a battle just to get a straight answer. This guide is your plan of attack. Official site: Visit FabFitFun
How to Complain About FabFitFun
Best ways to complain to FabFitFun
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available on their Help Center, Mon-Fri, 6 AM - 5 PM PT | Best for urgent issues or getting a quick (but not always helpful) response. |
| Help Center Ticket | Submit a request via their online help portal 24/7 | Good for creating a paper trail of your complaint with timestamps. |
| Social Media | Tag them on X (@fabfitfun) or Instagram (@fabfitfun) | Use this for public complaints when other methods have failed to get a response. |
⏱️ Estimated Response Times from FabFitFun After Complaining
Immediate to 48 hours, but honestly, it often feels like you're shouting into the void.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A |
| Email / Ticket | 24-48 Business Hours |
| Chat | 5-30 minute wait |
| App | Same as Chat |
Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (e.g., early mornings)
- Use the app for quicker access
- Prepare account details ahead of time
How to Escalate Your Complaint
If FabFitFun is ignoring you or refusing to resolve your issue, your next step is to escalate it externally. The most effective route for retail complaints in the US is the Better Business Bureau (BBB).
How to File a Complaint with the BBB
- Go to the BBB website and search for FabFitFun.
- Click to file a complaint and fill out the form with all your details, including dates, order numbers, and what you've done so far to resolve it.
- The BBB forwards your complaint to FabFitFun, who is then expected to respond publicly.
The BBB process works, but prepare to wait. FabFitFun usually responds to avoid a negative mark, but it might take a couple of weeks and a reminder. Most complaints filed through the BBB must show you tried to resolve the issue with the company first, so keep records of your chats or emails.
Email Template to Complain to FabFitFun
Subject: Formal Complaint: Unresolved Issue with Account #[Your Account Number]
I am writing again to resolve an issue with my account that remains unsolved despite my previous contact on [Date].
On [Date of Incident], I was incorrectly billed for [Describe the issue, e.g., a seasonal box I had skipped, an add-on I did not order]. This has caused significant frustration, and frankly, it's exhausting having to chase this down.
To resolve this, I require a full refund of [$Amount] to my original payment method. I also need confirmation that my subscription has been adjusted correctly to prevent this from happening again.
Please be aware that if I do not receive confirmation of this refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use the phrase "Formal Complaint" in your subject line and first sentence. This often gets your message routed out of the standard queue and to a team that handles more serious issues.
- Screenshot everything. Your cancellation confirmation page, your chat logs with support agents, your account page showing you skipped a box. You will need this evidence.
- Go public on social media. A Reddit user mentioned they only got a refund after posting a picture of their unwanted items on Instagram and tagging @fabfitfun directly. It's a bit dramatic, but it seems to work when you're being ignored.
Let Pine AI Help Raise the Complaint to FabFitFun
Tired of waiting in a virtual line for FabFitFun's chat support only to get a bot? Sound familiar? It’s a common story on their BBB page. People spend hours trying to fix simple billing errors or cancel a subscription that just won't die. Pine AI handles it for you. No more refreshing the chat window or writing polite but firm emails that go unanswered. We navigate their system, handle the pushback, and manage the entire complaint process so you don't have to waste another minute on it. Seriously, let us take over the headache.
Frequently Asked Questions about FabFitFun Complaint Filing
What if FabFitFun doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving FabFitFun?
Is this the right phone number to contact FabFitFun?
What's the easiest way to cancel a subscription with FabFitFun?
Other ways that I can contact the FabFitFun?
Why was I charged for a box I already skipped?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
