Stuck in a Grove Collaborative subscription you can't seem to escape? You're not alone. Their Better Business Bureau page is a mess, with a shocking 1.1 out of 5-star customer rating and over 100 complaints filed in the last three years. Many people complain about surprise charges and the nightmare of trying to cancel. It feels like they make it intentionally difficult, with users reporting that even after 'skipping' a month, they still get charged. When their customer service gives you the runaround, Pine AI steps in. We act as your advocate, handling the back and forth so you don't have to.
Best ways to complain to Grove Collaborative
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Text Message | Text GROVE to (47683). Mon-Fri 6am-5pm PT, Sat-Sun 6am-4pm PT. | Good for quick questions or if you prefer texting over calling. |
| help@grove.co | Best for non-urgent issues where you want a written record of your conversation. | |
| Live Chat | Available on their website during business hours. | For immediate help when you're already on their site, but be prepared for potential wait times. |
| Social Media | Message them on Facebook or X (Twitter). | Use this for public complaints when other methods have failed. Companies often respond faster to public posts. |
⏱️ Estimated Response Times from Grove Collaborative After Complaining
They say 'within 24 hours,' but honestly, getting a real solution can feel like an eternity.
| Method | Expected Wait Time |
|---|---|
| Text Message | 5 minutes to a few hours |
| 24 to 48 hours | |
| Live Chat | Immediate to 30 minutes |
| Social Media | A few hours to a day |
🔍 Tips to Get a Quicker Response from a Complaint
- Contact them during their stated business hours, especially mid-week mornings.
- Have your order number and account email ready before you start.
- Be clear and concise. State your problem and what you want (e.g., 'I was charged for an order I skipped. I need a refund.').
- Use screenshots of incorrect charges or confusing website pages as proof.
How to Escalate Your Complaint
If Grove Collaborative ignores you or refuses to solve your problem, don't give up. Your next step is to file a formal complaint with an external body. The most common one for retail issues in the US is the Better Business Bureau (BBB). You can file a complaint on their website (bbb.org). You'll need to describe your issue and what you've done to resolve it. Grove Collaborative will then be asked to respond publicly. It works, but prepare to wait. The BBB process isn't instant, and sometimes the company needs a nudge to reply to the complaint itself. Make sure you've already tried contacting Grove directly, as the BBB usually requires this first.
Email Template to Complain to Grove Collaborative
Subject: Formal Complaint: Unresolved Issue with Order #[Your Order #] / Account #[Your Account #]
I am writing again to resolve an issue with my account that remains unsolved despite my previous contact on [Date].
On [Date of Incident], I was incorrectly charged [Amount] for a shipment I had skipped, or I encountered [describe your specific problem clearly and briefly]. Frankly, the amount of time I've had to spend trying to fix this is incredibly frustrating.
To resolve this, I require you to [e.g., issue a full refund of $[Amount] to my original payment method / cancel my subscription immediately and confirm it in writing].
Please be aware that if I do not receive a satisfactory response and resolution within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.
Thank you for your prompt attention to this matter.
[Your Name] Account Email: [Your Email Address]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use the word 'cancel' repeatedly. If you're trying to cancel via chat or text, some users on Reddit report that automated systems or reps only respond to specific keywords. Don't say 'I want to stop my subscription,' say 'Cancel my subscription.'
- Ask for a confirmation email. Whatever they promise you (a refund, a cancellation), ask them to send a confirmation email immediately while you're still in the chat or on the text thread. Don't end the conversation without it.
- Go public on social media. A polite but firm post on their Facebook page or a reply on X (Twitter) detailing your issue (e.g., 'Hi @grovecollab, I've been trying to get a refund for an incorrect charge for a week, order #12345. Can someone help?') often gets a faster response from a social media manager.
Let Pine AI Help Raise the Complaint to Grove Collaborative
Tired of trying to navigate Grove's confusing website just to skip a shipment, only to get charged anyway? Sound familiar? It's a common story on forums. People are fed up with the endless back-and-forth trying to get a simple refund or cancel their account. No joke. Instead of wasting another hour trying to get a real person in their chat, let Pine AI handle it. We send the formal complaint, follow up, and manage the pushback for you. It just saves your sanity.
Frequently Asked Questions about Grove Collaborative Complaint Filing
What if Grove Collaborative doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Grove Collaborative?
Is this the right phone number to contact Grove Collaborative?
What's the easiest way to cancel a subscription with Grove Collaborative?
Other ways that I can contact the Grove Collaborative?
Why did I get a shipment when I thought I skipped it?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
