It's beyond frustrating when you're just trying to get the right food or medicine for your pet and the order is wrong. Again. And it's not just you. Seriously, the HealthyPets, Inc. profile on the Better Business Bureau has a customer review score of 1.11 out of 5 stars. They've had 11 complaints filed against them in the last three years, with common issues being shipping delays and receiving incorrect products. When you're dealing with your pet's health, that kind of service is just not acceptable. Official site: Visit HealthyPets
How to File a Complaint with HealthyPets
Best ways to complain to HealthyPets
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-800-889-9475, Mon-Fri 7am-4pm PST | Best for urgent issues, like a wrong prescription order. Prepare for a potential wait. |
| Live Chat | Available on their website during business hours | Good for getting quick questions answered without having to talk to someone. You can also save the transcript. |
| info@healthypets.com | Use this for non-urgent complaints where you need to attach photos or documents, like proof of a damaged item. |
Estimated Response Times from HealthyPets After Complaining
Getting a response can feel like a lifetime when your pet's food is running low.
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes |
| 24 - 72 hours | |
| Chat | 2 - 20 minutes |
| App | N/A |
How to Get a Quicker Resolution
Tips to Get a Quicker Response from a Complaint
- Call right when they open, around 7 AM PST, to avoid the lunchtime rush.
- Have your order number and account information ready before you call or start a chat.
- Be direct and polite. State the problem and what you want as a solution in the first minute.
- If you email, use a clear subject line like "Wrong Item in Order #[Your Order Number]".
What to Do If Your Complaint Is Ignored
How to Escalate Your Complaint
If the first customer service representative can't help you, don't hang up. Ask to speak to a supervisor or a manager. Be polite but firm about it. If they still don't resolve your issue, it's time to go external.
Your best bet is filing a complaint with the Better Business Bureau (BBB). HealthyPets is an accredited business and seems to respond to all complaints filed there. You can submit your complaint online at BBB.org. Explain the situation clearly, state what happened, and what resolution you want. The BBB works, but prepare to wait. HealthyPets will get a notification and usually responds within a couple of weeks.
Complaint Email Template That Gets Results
Email Template to Complain to HealthyPets
Subject: Formal Complaint Regarding Order #[Your Order Number]
To Whom It May Concern,
I am writing again to resolve an issue with my recent order, #[Your Order Number], placed on [[Date]]. This is my second time contacting you about this problem, and my patience is wearing thin.
The order I received contained the wrong item. Instead of the prescription dog food I ordered, I received a bag of cat treats. Frankly, having to deal with this return and wait even longer for the correct food for my pet has been a major inconvenience.
To resolve this, I need you to immediately ship the correct item via expedited shipping at your cost and provide instructions for how to return the incorrect product without any charge to me.
Please be aware that if this is not resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use their social media, but strategically. Don't just post an angry comment. Send a direct message on Facebook or Twitter with your order number and a short, clear summary of the problem. Public posts can sometimes get a faster, albeit generic, response.
- Always ask for a reference number. Whether you're on the phone or in a chat, get a ticket or reference number for your conversation. It makes it much easier to follow up without having to explain everything all over again.
- Mention the competition. Casually dropping that you're considering Chewy or another competitor because of this issue can sometimes light a fire under them. One user on a forum said this was the only thing that got them a partial refund for a late shipment.
Let Pine AI Help Raise the Complaint to HealthyPets
Tired of waiting on hold with customer service while your dog is giving you the side-eye because his favorite food is late? Sound familiar? It's a common story. People on the BBB site constantly talk about the headache of chasing down orders and trying to get a straight answer from support. Pine AI handles that entire frustrating process for you. We navigate the phone trees, wait on hold, and handle the persistent follow-up emails. No more wasting your time. We just get it done.
Frequently Asked Questions about HealthyPets Complaint Filing
What if HealthyPets doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving HealthyPets?
Is this the right phone number to contact HealthyPets?
What's the easiest way to cancel a subscription with HealthyPets?
Other ways that I can contact HealthyPets?
Why is my auto-ship order always late?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
