Complain About Scentbird - learn how to file a complaint

Scentbird makes it notoriously difficult to find a direct line of contact. They heavily push users towards their online help center and ticket system, which can feel like sending your complaint into a black hole. Below are the most reliable methods available.

Good luck getting a quick response. Patience is not a virtue here, it's a requirement.

• Be Specific and Concise: Start with your order or account number. Clearly state the problem in one sentence, then provide a brief explanation.
• Include Dates and Amounts: If it's a billing issue, provide the exact date and amount of the incorrect charge.
• State Your Desired Outcome: Don't just complain. Tell them exactly what you want, whether it's a refund, a cancellation confirmation, or a replacement shipment.
• Take Screenshots: Before you hit send, screenshot everything. Your account page, the cancellation screen, the error message, all of it.

If Scentbird ignores your emails or gives you a generic, unhelpful response, it's time to escalate. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a powerful step because Scentbird is a BBB accredited business, and they tend to respond to complaints filed there. You can submit your complaint online at the BBB website. Detail your issue and what you've done to resolve it so far. The BBB works, but prepare to wait. Scentbird's initial responses can be pretty robotic, so you might need to reject their first offer and restate your case.

Dispute the Charge with Your Credit Card Company

If you were charged incorrectly or for a subscription you already cancelled, a chargeback is your best friend. Call the number on the back of your credit card or log into your online banking portal. Explain the situation and provide any evidence you have, like cancellation confirmation emails or screenshots. This process can take a few weeks, but it often forces the merchant to prove the charge was valid.

Subject: Formal Complaint: Unresolved Cancellation & Billing Issue - Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account after my previous attempts to contact support on [[Date]] went unanswered.

On [[Date of charge]], I was incorrectly billed [[$Amount]] for a subscription that I had already cancelled on [[Date of cancellation]]. Frankly, having to spend my time chasing down this charge and dealing with a non-responsive support system has been incredibly frustrating.

This is not a complicated issue. To resolve this, I need you to process a full refund for the incorrect charge of [[$Amount]] and provide written confirmation that my subscription has been successfully terminated and no further charges will be made.

I have attached a screenshot of the cancellation confirmation and my bank statement showing the charge. If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the phrase "Formal Complaint" in your subject line. This can sometimes get your email routed to a higher-level support team.
• Reference your ticket number in every communication. If you have one, use it. It makes it harder for them to claim they have no record of your issue.
• Ask for a supervisor immediately. If you get a generic, unhelpful first response, reply by asking for the issue to be escalated to a manager or supervisor.
• One user on Reddit mentioned they only got a response after publicly tagging Scentbird on Twitter with their ticket number. A bit much, but it seems to work when all else fails.

Tired of refreshing your email waiting for a reply from Scentbird support? Sound familiar? Their whole system seems designed to make you give up and accept the charge. No joke. Instead of writing another follow-up email that might get ignored, let Pine AI handle the persistent pushback. We send the formal complaint, manage the back-and-forth, and push for the resolution you actually deserve. It saves you the headache of dealing with their customer service maze.