Complain About FreeShipping.com - learn how to file a complaint

Best ways to complain to FreeShipping.com

Immediate to 24 hours, but honestly, getting a real solution can feel like forever.

• Be Direct and Firm: When you call, immediately state, "I want to cancel my membership and request a refund for the recent charge." Don't get sidetracked by their scripts.
• Have Your Info Ready: Prepare your member ID (if you have it) and the email address you used to sign up. This speeds things up.
• Call at Weird Hours: Even though they claim 24/7 support, calling late at night or early in the morning might get you a representative with shorter wait times.

If customer service gives you the runaround, it's time to escalate. Don't just give up.

First, try asking for a supervisor on the phone. If that fails, your next step should be external. Filing a complaint with the Better Business Bureau (BBB) is a good move. It creates a public record, and FreeShipping.com's parent company, Clarus Commerce, is accredited and will likely respond to protect its rating. BBB works, but prepare to wait. They usually respond after a reminder or two.

An even more powerful tool for unauthorized charges is a credit card chargeback. Call your bank or credit card company and explain that you did not authorize the recurring charge. They will investigate and likely pull the money back. You should mention you tried to resolve it with the merchant first. For broader issues of deceptive practices, you can also file a complaint with your State Attorney General's office.

Subject: Urgent: Cancellation and Refund Request for Account [[Your Email or Member ID]]

To Whom It May Concern,

I am writing again to resolve an issue with an unauthorized charge on my account. This is my final attempt to sort this out directly.

On [[Date of charge]], I was charged [[$Amount]] for a subscription service that I did not knowingly or intentionally sign up for. Discovering this charge and having to spend my time chasing down a resolution has been incredibly frustrating.

To resolve this, I require you to cancel my membership effective immediately and issue a full refund of the [[$Amount]] charge to my original payment method. Please do not offer me a discounted rate or a temporary pause, I want the service terminated.

If I do not receive a confirmation of both the cancellation and the refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Get a Confirmation Number. Before you hang up the phone, demand a cancellation confirmation number or a confirmation email. If they say it's coming, stay on the line until you receive it. No joke.
• Use the Magic Words. People on Reddit suggest clearly stating, "I signed up accidentally through a partner retailer's website and was unaware this was a recurring subscription." This specific phrasing sometimes cuts through the script and gets you to a resolution faster.
• Don't Accept a 'Pause'. They might offer to pause your membership for a few months. Refuse. Insist on a full cancellation and removal of your billing information.

Tired of navigating phone menus just to cancel a subscription you never actually wanted? Sound familiar? The hold music, the scripted pushback, the 'special offers' they pitch when you just want your money back. It's exhausting.

Pine AI handles the entire annoying process for you. We send the formal complaints, manage the back-and-forth with customer service, and keep pushing until the issue is resolved. No more wasting 20 minutes of your day arguing over a surprise charge. Let us deal with the headache. We're the assertive advocate you need to get it done.