Complain About Cat Lady Box - learn how to file a complaint

If you're trying to get in touch with Cat Lady Box, you'll find they don't make it easy by offering a phone number. Your options are limited, so a paper trail is your best friend.

They say 1 to 2 business days, but based on customer reviews, you might be waiting a while.

• Be extremely clear in your email subject line (e.g., "URGENT: Order #12345 - Wrong Item Received").
• Always include your order number and the full email address you used to sign up.
• Attach photos if your complaint is about a damaged or incorrect item. It saves at least one back-and-forth email.

If Cat Lady Box is ignoring your emails, it's time to take it public. Your best option is filing a formal complaint with the Better Business Bureau (BBB). You should always try contacting the company directly first, as the BBB will ask if you've done so. The process is straightforward: you submit your case online, the BBB forwards it to Cat Lady Box, and the business is prompted to respond publicly to resolve the complaint. Filing with the BBB often gets a response, but it's not instant. Prepare to wait a week or two for the process to even start.

Subject: Formal Complaint Regarding Subscription Issue – Account [[Your Email Address]]

I am writing again to resolve an issue with my Cat Lady Box subscription.

On [[Date]], I was [[describe the issue, e.g., 'billed incorrectly for order #XXXXX', 'received a damaged box', 'never received my order']]. This is not the first time I've had to reach out, and frankly, the time I'm spending trying to fix this is becoming incredibly frustrating.

To resolve this, I require you to [[state the specific action, e.g., 'issue a full refund of $XX.XX', 'ship a replacement box immediately']].

Please confirm in writing that this has been handled. If I do not receive a satisfactory response within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your attention to this matter.

• Use the Right Email: Make sure you're emailing them from the same address you used to sign up. If you don't, they'll just reply saying they can't find your account.
• Go Public on Social Media: Don't just send a private message. A public comment or post tagging their official account is much harder to ignore.
• Try the 'Second Attempt' Trick: A user on the BBB site mentioned they only got a response after sending a follow-up email with “Second Attempt: Order #XXXXX” in the subject line. It might be worth a shot.
• Screenshot Everything: Keep copies of your emails, order confirmations, and any weird error messages. You'll need this proof if you have to escalate your complaint.

Tired of sending emails into the void at Cat Lady Box and getting nothing back but an auto-reply? Sound familiar? Pine AI handles the persistent follow-ups for you, so you don't have to waste your time and energy. It skips the headache of checking your inbox every five minutes and wondering if they'll ever actually reply. No more trying to craft that perfect 'polite but firm' email for the third time. Let us take over the tedious part. Seriously.