Complain About Ecocentric mom - learn how to file a complaint

Since the official website is down and the company appears to be unresponsive, your options are extremely limited. Your best bet is to create a paper trail for escalation.

Honestly, you might be waiting forever for a response that never comes.

• Document Everything: Keep a record of every charge, every attempted call, and every message you send. You will need this for escalation.
• Be Clear and Concise: In any communication, state your name, the amount you were charged, and what you want (a refund).
• Prepare to Escalate: Don't waste time waiting for a reply that won't come. Your goal is to gather evidence for a chargeback or formal complaint.

If Ecocentric Mom is ignoring you, it's time to go over their head. Since the company seems to be defunct, these are your most powerful options.

File a Credit Card Chargeback

This is your strongest move. Contact your credit card company (the number is on the back of your card) and tell them you want to dispute a charge for "goods or services not received." You typically have 60 to 120 days from the date of the charge to do this. They will investigate on your behalf and will likely credit the money back to your account. This works, but you have to act fast.

File a Complaint with the Better Business Bureau (BBB)

While Ecocentric Mom already has an F rating, filing another complaint adds to the public record and warns other consumers. Go to the BBB website, find the company's profile, and file a complaint. It's unlikely to get your money back directly, but it strengthens your case if you need more documentation.

Subject: Formal Complaint & Demand for Refund - Order #[Your Order Number]

To Whom It May Concern,

I am writing one final time to resolve a persistent issue with my subscription.

On [Date], I was charged [$Amount] for a subscription box that I never received. My previous attempts to contact your company have been completely ignored, which is incredibly frustrating and unprofessional.

To resolve this, I require an immediate and full refund of [$Amount] to my original payment method. This is not a request, it is a demand for services paid for but not rendered.

Please be aware that if I do not receive a response and confirmation of my refund within 5 business days, my next step will be to file a chargeback with my credit card company and add my experience to your company's formal complaint record with the Better Business Bureau.

Thank you for your attention to this matter.

[Your Name] [Your Account Number, if known]

• Go Straight to a Chargeback. Seriously, don't even bother trying to call. For a company this unresponsive, your first action should be calling your bank or credit card provider. It's the most direct path to getting your money back.
• Use Their 'F' Rating as Leverage. When you file your chargeback or BBB complaint, specifically mention that the company has an 'F' rating and a history of unresolved complaints. This shows the bank that you're dealing with a problematic merchant.
• Warn Others on Social Media. One user on a forum mentioned they posted a comment on an old Facebook ad from the company. While they didn't get a refund, they were contacted by several other people in the same boat, and they were able to share advice on filing chargebacks.

Tired of shouting into the void at a company that doesn't even seem to exist anymore? It's exhausting. You've already lost money, don't lose your sanity trying to navigate the complaint process alone. Sound familiar?

Pine AI can help you formalize your complaint. We'll help you draft the official paperwork for a credit card chargeback or a BBB filing, making sure all the key details are there to build a strong case. No more wondering if you've said the right thing or if you're just wasting more time. Let us handle the tedious part.