Complain About Bed Bath & Beyond - learn how to file a complaint

It's confusing, but the Bed Bath & Beyond you complain to now is actually a different company (Beyond, Inc., formerly Overstock). Contacting them about issues from before the bankruptcy is mostly a dead end. Use these methods for issues with the new online store.

For old issues? The wait time is infinite. For the new online store, it's a bit better, but don't expect miracles.

• Be crystal clear if your issue is with the 'old' bankrupt company or the 'new' online store.
• Have your new order number from the website ready before you call or chat.
• For old issues, forget customer service. Your only recourse was through the bankruptcy proceedings, which are now closed to new claims.

This depends entirely on whether your complaint is with the old company or the new one.

For New Orders (with the online store run by Beyond, Inc.)

If customer service fails you, your best bet is filing a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator and will forward your complaint to the company. Beyond, Inc. (the parent company of the new Bed Bath & Beyond) generally responds to BBB complaints to maintain their rating. It's not fast, but it creates a public record and often gets a response when emails are ignored.

For Old Issues (Pre-Bankruptcy Gift Cards, Orders, Warranties)

Unfortunately, the escalation path here is closed. The proper channel was to file a proof of claim with the bankruptcy court before the deadline in 2023. Since that has passed, there are no official channels left to escalate these complaints. The new company has no legal obligation to honor the old company's debts, including gift cards or unfulfilled orders.

Subject: Formal Complaint Regarding Order #[Your Order Number] - Unresolved Issue

I'm writing again because my issue with order #[Your Order Number], placed on [Date], is still not resolved after I contacted support on [Date of previous contact].

The [item name] I received was [describe the problem, e.g., damaged, the wrong item, etc.]. Frankly, this was meant to be a gift, and having to spend my time chasing this down has been incredibly frustrating and a complete waste of my day.

To fix this, I need you to [state the specific action, e.g., ship a replacement immediately / issue a full refund of $Amount to my original payment method]. I expect this to be processed without any further delay.

If I do not receive a confirmation that this is being resolved within the next 48 hours, my next step will be to dispute the charge directly with my credit card company.

Thank you for your prompt attention to this matter.

[Your Name]

• Use the right name. When complaining on social media, tag both @BedBathBeyond and @Overstock. The new company is still managing both brands and is sensitive about public perception.
• Be specific about the timeline. Use phrases like "legacy issue" for pre-bankruptcy problems and "current order issue" for new ones. It helps their reps categorize (or ignore) your problem faster.
• Go straight to the BBB. A user on a consumer forum mentioned they only got a response for a damaged furniture delivery after filing a BBB complaint. They completely skipped the company's own support channels and got a call from a resolution specialist within a week.

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