Need to contact Life Alert? You are definitely not the only one frustrated by their old-school communication style. While the internet still references the classic "I've fallen and I can't get up" commercials, dealing with actual billing disputes, technical glitches, or the nightmare of cancelling a subscription is far less entertaining. Most users on Pissed Off Consumer report that you have to call 1-800-360-0329 or send physical mail to get anything done since their digital presence is minimal. You can visit Life Alert, but do not expect a modern chat interface. Here is how to actually get a human on the line.
Different Ways to contact Life Alert
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone (Member Services) | 1-800-360-0329 (Mon-Fri, 9 AM - 5 PM PST) | Billing, Cancellations, Tech Support |
| Phone (Sales) | 1-800-338-9090 (24/7) | New Sign-ups, Upgrades |
| Emergency Monitoring | Press your button (24/7) | Medical Emergencies ONLY |
| Physical Mail | 16027 Ventura Blvd, Suite 400, Encino, CA 91436 | Cancellations, Formal Complaints |
Customer Support Channels
📞 Phone Support
Life Alert is very traditional. They want you to call them. Be careful not to call the sales line for support, as they often cannot help with existing account issues.
| Department | Phone Number | Hours (PST) |
|---|---|---|
| Member Services | 1-800-360-0329 | Mon-Fri: 9:00 AM – 5:00 PM |
| Sales / Info | 1-800-338-9090 | 24/7 |
| Tech Support | 1-800-360-0329 | Mon-Fri: 9:00 AM – 5:00 PM |
📧 Email Support
Life Alert does not widely publicize a support email address. They prefer phone calls and physical mail. This is incredibly frustrating if you prefer a paper trail.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | scheduling@lifealert.com | Hit or miss. Often used for installation scheduling. |
| Documentation | N/A | Send via Certified Mail instead. |
💬 Live Chat
Life Alert does not offer a customer service live chat. If you see a chat option on a third-party site, it is likely a sales bot or a scam. You have to pick up the phone.
📱 In-App Support
There is a Life Alert mobile app, but it is primarily for functionality (calling for help) rather than account management.
- Platform: iOS and Android
- Function: Connects you to the monitoring center.
- Support: No direct chat support inside the app.
Estimated Response Times from Life Alert
| Method | Expected Wait Time |
|---|---|
| Phone (Member Services) | 15–45 minutes (Mondays are worst) |
| Phone (Sales) | < 2 minutes (They want your money) |
| 3–5 business days (If they reply at all) | |
| Physical Mail | 2–4 weeks for processing |
| Emergency Button | < 30 seconds (For emergencies only) |
Tips to Reach Support Faster from Life Alert
- Call mid-week: Mondays and Fridays are brutal for wait times. Try calling on a Wednesday around 10:30 AM PST.
- Have your account number: The automated system might disconnect you if you cannot verify your identity quickly.
- Do not press the button for support: Only press your pendant if you have a medical emergency. The monitoring center operators cannot fix your billing error.
- Use the Sales line as a last resort: If you have been on hold for an hour on the service line, try the sales line (1-800-338-9090) and politely ask to be transferred. Sometimes it works.
Before You Call: What to Have Ready
Don't waste your time. Life Alert agents are strict about security and verification. Before you call, make sure you have these items in front of you. Trust me, they will ask.
- Your Account Number: Usually found on the top right of your paper invoice.
- The "Codeword": When you set up the account, you created a verbal password. You need this.
- The Subscriber's Address: If you are calling on behalf of a parent, know their exact service address.
- Power of Attorney (if cancelling): If you are handling a deceased or incapacitated relative's account, they will demand legal proof before talking to you.
Where to Quickly Solve Problems with Life Alert
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling Service | Physical Mail (Certified) | Do not just call. Send a certified letter with tracking to prove you sent it. |
| Billing Error | Phone (1-800-360-0329) | Call between 10 AM and 2 PM PST for the best chance of reaching a supervisor. |
| Battery/Tech Issue | Phone (Member Services) | If your pendant light is not flashing, treat this as urgent. |
| Moving House | Phone (Sales/Service) | You need to update your location so emergency services go to the right place. |
Additional Helpful Links for Life Alert
- Life Alert Official Website
- Life Alert Brochure Request
- Better Business Bureau (BBB) Life Alert Page
- Life Alert on Facebook
