What are Friday Plans customer service hours?

Hours? That's a good one. They operate on email time, which seems to be 'we'll get back to you eventually.' Since it's not a live service, you can send your email 24/7, but don't expect an instant reply at 3 AM on a Saturday just because you remembered you needed to cancel after a late-night TikTok scroll.

Is there a Friday Plans live chat option?

Nope. No live chat. You have to email them.

What's the fastest way to reach Friday Plans support?

Fastest is a relative term here. Seriously. Your best bet is sending a very detailed email to hello@fridayplans.com because it's their only real channel, and you want to avoid the slow, painful back-and-forth that happens when you forget to include your order number or the exact nature of your billing dispute. Get it all in the first message.

Do I need my account number to contact Friday Plans?

Yes, probably! Or at least the email you signed up with. If you have an order number, include that too. Don't make them guess who you are, or you'll just be adding another 24-hour delay to the whole process while they email back asking for it.

Can I email Friday Plans customer service?

That's pretty much the only way. It's how they handle everything. Their main address is hello@fridayplans.com, and I'd recommend saving a copy of whatever you send, just in case you need to follow up, which, let's be honest, you might have to do. I had a friend who had to send three emails just to get her shipping address updated.

Is there a Friday Plans mobile app for support?

No app. The whole service is run through their website, so you'll have to log in there or just use your regular email client to get in touch with them.

What information should I have ready when calling?

You can't call them. There is no phone number. But for *emailing*, you absolutely need the email address you used for your account and your full name, and it's a really good idea to have any relevant order numbers or the date of the charge you're questioning ready to go so you can put it all in the first message. My sister spent a week emailing them back and forth just because she forgot to mention the exact date of a charge she was disputing.

Why can't I find a phone number for Friday Plans?

Because they don't have one listed publicly. It's a common cost-saving move for online-only companies to funnel all support through email, which is cheaper to manage than a call center. It's great for their bottom line, but not so great when you have an urgent problem.

How to Contact Friday Plans Customer Service

Trying to reach Friday Plans support? You are definitely not the only one. Whether you are dealing with a billing dispute, trying to figure out technical support for the portal, or just want to cancel a subscription before the next refill hits, it can be tricky. Users on Trustpilot often mention how hard it is to get a straight answer regarding cancellations. You can reach them via phone, email, or their online chat. With all the recent chatter online about telehealth subscriptions being surprisingly hard to quit, having the right info matters. Here is how to actually get a human on the line at Visit Friday Plans.

Last Edited on 27 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to contact Friday Plans

Contact Method	Details & Availability	Best For
Phone	1-888-960-6015 (Mon-Fri 7am-7pm CST, Sat 9am-2pm CST)	Urgent billing issues or cancellations
Live Chat	Available on website (Mon-Fri 7am-7pm CST)	Quick questions about shipping
Email	[email protected]	Non-urgent documentation or paper trails
Mail	1777 NE Loop 410 Suite 600, San Antonio, TX 78217	Formal complaints

Customer Support Channels

📞 Phone Support

Calling is usually the most effective method for immediate results, especially for cancellations.

Department	Phone Number	Hours (CST)
Main Support	1-888-960-6015	Mon-Fri: 7am - 7pm, Sat: 9am - 2pm
Billing Inquiries	1-888-960-6015	Same as above

📧 Email Support

Use this if you need to send screenshots of a billing error or want a written record of your request.

Purpose	Email	Notes
General Support	[email protected]	Avg. response: 24–48 hours
Questions	[email protected]	General inquiries

💬 Live Chat

Where to access: Look for the chat bubble in the bottom right corner of the Friday Plans website.
Steps to access: Log in to your account first for faster routing.
Types of problems: Shipping status, address changes, and basic account questions.
Escalation: The bot will try to answer first, but you can type "Agent" to request a human.

Estimated Response Times from Friday Plans

Method	Expected Wait Time
Phone	5–15 minutes (Mornings are best)
Email	1–2 business days
Chat	2–5 minutes
Social Media	24+ hours (Not recommended)

Tips to Reach Support Faster from Friday Plans

Call mid-week: Mondays are brutal for wait times. Try calling Tuesday or Wednesday between 10 AM and 2 PM CST.
Use the Chat for simple stuff: If you just need to know where your package is, the chat bot is actually faster than a human.
Press the right buttons: Listen to the IVR menu carefully. Pressing the option for "New Customer" sometimes gets you to a human faster than "Existing Customer" does.

Before You Call: What to Have Ready

Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.

The email address associated with your account (this is their primary identifier).
Your Order ID if you are calling about a specific shipment.
Last 4 digits of the credit card on file for verification.
Your shipping zip code.

Where to Quickly Solve Problems with Friday Plans

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Canceling Subscription	Phone Support (1-888-960-6015)	Do not rely on email for this if your renewal is within 48 hours. Call them.
Late Shipment	Live Chat	Have your tracking number ready to copy/paste.
Billing Error	Phone Support	Agents can process refunds faster over the phone than via email tickets.
Prescription Questions	Email ([email protected])	These often need to be routed to the medical team, which takes time.

Additional Helpful Links for Friday Plans

How Pine AI Can Help You Save Time Contacting Friday Plans

Pine AI cancels your Friday Plans subscription fast, secure, and free. Save time today with just a few clicks. We navigate the menus so you don't have to.

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.