Dealing with healthcare admins is about as fun as a root canal. If you are trying to reach Select Medical, you are probably juggling billing disputes, trying to track down medical records, or just figuring out why your insurance didn't cover that last PT session. It is a headache. You can reach them via phone, their compliance hotline, or specific facility emails. Check out their official site at Select Medical. It feels like trying to get tickets to the Eras Tour sometimes, lots of waiting and hoping for the best. Whether it is a billing mix-up or a scheduling nightmare, here is how to actually talk to someone.
Different Ways to contact Select Medical
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Corporate Phone | (717) 972-1100 (Mon-Fri, 8am-5pm EST) | General corporate inquiries |
| Compliance Hotline | (888) 735-3281 (24/7) | Reporting serious violations or fraud |
| Local Clinics | Varies by location (Check website) | Appointments, cancellations, and records |
| [email protected] | Non-urgent general questions | |
| 4714 Gettysburg Road, Mechanicsburg, PA | Formal complaints and legal notices |
Customer Support Channels
📞 Phone Support
Select Medical operates under many brands like NovaCare and Select Physical Therapy. Calling corporate is not always the best move for local issues.
| Department | Phone Number | Hours (EST) |
|---|---|---|
| Corporate HQ | (717) 972-1100 | Mon-Fri, 8:00 AM - 5:00 PM |
| Compliance/Ethics | (888) 735-3281 | 24 Hours / 7 Days |
| Human Resources | (888) 735-3281 | Mon-Fri, 9:00 AM - 5:00 PM |
📧 Email Support
Email is slower. Expect a wait.
| Purpose | Notes | |
|---|---|---|
| General Info | [email protected] | Avg. response: 2–3 business days |
| Webmaster | [email protected] | For site technical issues only |
💬 Live Chat
Select Medical does not currently offer a general live chat for patients on their main corporate site. You must call or email.
📱 In-App Support
Select Medical does not have a universal patient app. Some specific divisions or local hospital partners might use MyChart or similar portals, but you need to check with your specific clinic for access details.
Estimated Response Times from Select Medical
| Method | Expected Wait Time |
|---|---|
| Corporate Phone | 15–30 minutes |
| Local Clinic Phone | 2–5 minutes (Varies wildly) |
| 48–72 hours | |
| 2–3 weeks |
Tips to Reach Support Faster from Select Medical
- Call the local center first. If you are a patient at NovaCare, Kessler, or Select Physical Therapy, the local front desk can solve 90% of issues (scheduling, basic billing) faster than corporate.
- Press '0' or say 'Operator'. On the corporate line, the automated system is a maze. Try to bypass it.
- Call mid-week. Mondays and Fridays are slammed with people dealing with weekend injuries or insurance panic.
- Have your Patient ID. They cannot look you up by name alone easily due to HIPAA regulations.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account number and the insurance card you used handy. Trust me, they will ask for it immediately.
- Your Patient Account Number (Found on the top right of your invoice)
- Date of Service (When you actually went to the clinic)
- Insurance Card (Group number and Member ID)
- The specific clinic name and location (Select Medical owns hundreds; be specific)
Where to Quickly Solve Problems with Select Medical
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone (Local Clinic) | Call the clinic where you were treated first. They generate the charges. |
| Canceling an Appointment | Phone (Local Clinic) | Do not call corporate. They cannot see the local schedule. |
| Medical Records Request | In-Person or Fax | You usually have to sign a physical release form at the facility. |
| Reporting Unethical Behavior | Compliance Hotline (888-735-3281) | You can remain anonymous here. |
Additional Helpful Links for Select Medical
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Frequently Asked Questions about Select Medical
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