Change Healthcare is now part of Optum, and its old public contact page no longer serves a working customer-service route. For most support issues, the correct path is the Optum Business Customer Support page at support.changehealthcare.com, then the product support portal, enrollment resource, payer list, or form that matches the product you use.
Do not send protected health information, claim details, patient identifiers, or payment information through social media or a generic web form. Change Healthcare works mainly with providers, payers, pharmacies, and health care businesses, so the safest support path depends on whether you are a provider, payer, business client, patient, or someone looking for information about the 2024 cyberattack.
Best Change Healthcare Support Channels
| Need |
Best contact path |
Notes |
| Product support or a technical issue |
Optum/Change Healthcare product support portal |
Sign in to the product portal and submit a ticket or request there. |
| Claims, eligibility, remittance, ERA, or EFT resources |
Optum Business Customer Support resources |
Use payer lists, enrollment forms, state payer sheets, and related forms. |
| New sales or product information |
Optum Business support/contact form |
Use this for sales or product inquiries, not urgent claim support. |
| Cyberattack support or credit monitoring |
Change Healthcare cyberattack support resources |
State AG pages list changecybersupport.com, IDX enrollment, and support numbers. |
| HIPAA or breach guidance |
HHS Change Healthcare cybersecurity incident FAQ |
Use for official government explanation and covered-entity obligations. |
| Patient billing or a medical bill |
Your doctor, hospital, pharmacy, payer, or health plan first |
Change Healthcare may process back-end transactions but may not be the party that can change the bill. |
| Social media |
Avoid for private issues |
Do not post PHI, claim numbers, member IDs, screenshots, or account details. |
If you are a patient with a bill, claim denial, or explanation of benefits issue, start with the provider, insurer, pharmacy, or health plan named on the document. They can identify whether Change Healthcare is only the transaction processor or whether another party controls the account.
For provider or payer support, collect the information that lets the support team route the request without exposing unnecessary patient data.
| Information |
Why it helps |
| Organization name and tax ID or NPI, if applicable |
Confirms the provider, payer, pharmacy, or business account |
| Product or portal name |
Routes the issue to the correct Optum or Change Healthcare team |
| Payer name and payer ID |
Useful for claims, eligibility, remittance, ERA, or EFT issues |
| Claim, transaction, or ticket reference |
Helps support find the exact transaction |
| Date of service or transaction date |
Narrows the search |
| Error message or screenshot |
Helps technical support reproduce the issue |
| Contact name, phone, and secure email |
Gives support a verified reply path |
| Existing case number |
Prevents duplicate tickets |
For patients, do not guess whether Change Healthcare controls the issue. Start with the biller or health plan. If they tell you Change Healthcare is involved, ask them which support path or reference number to use.
Cyberattack and Data-Event Support
The 2024 Change Healthcare cybersecurity incident affected the health care system broadly. For consumers looking for information about the incident, use official data-event resources rather than ordinary product support.
State attorney general consumer alerts list these support paths:
changecybersupport.com for cyberattack resources- IDX credit monitoring enrollment through the cyber support site or
1-888-846-4705
- additional Change Healthcare support at
1-866-262-5342
UnitedHealth Group said it established a dedicated call center to offer free credit monitoring and identity theft protections for two years to anyone impacted. Government guidance from HHS explains HIPAA-related responsibilities and says HHS may update its FAQ as needed.
The cyber support call center may not be able to tell every individual exactly whether their data was affected. If you are concerned, use the official credit monitoring and identity-protection resources and watch for warning signs such as unfamiliar medical bills, benefit statements for services you did not receive, or medical debt you do not recognize.
Change Healthcare often operates behind the scenes. Contacting the wrong party can slow things down.
Start somewhere else first if:
- You have a medical bill: Contact the provider or billing office listed on the bill.
- You have an insurance denial: Contact the health plan or payer shown on the explanation of benefits.
- You have a pharmacy claim issue: Contact the pharmacy or prescription benefit manager first.
- You have a patient portal issue: Contact the provider, hospital, or health plan that owns the portal.
- You received a breach notice from another covered entity: Follow the instructions in that notice.
Ask the first-line organization for a reference number and the exact Change Healthcare or Optum system involved before opening a separate Change Healthcare ticket.
Use this script:
"I need help with a Change Healthcare/Optum support issue. I am contacting as [provider/payer/pharmacy/business client/patient/cyberattack-affected individual]. The product or issue is [product name or issue type]. I have [ticket number/claim reference/payer ID/date of service]. Please route this to the correct secure support channel and tell me what information should be uploaded through the portal."
Helpful questions:
- "Which product support portal should I use?"
- "Is this a Change Healthcare issue or an issue for my provider, payer, or pharmacy?"
- "What case number should I reference?"
- "Where should I upload documents securely?"
- "What information should I avoid sending by email?"
- "Is there a current incident or known outage affecting this product?"
- "For cyberattack support, which official resource should I use?"
Frequently Asked Questions
