What are Change Healthcare customer service hours?

It's a bit of a guess, but their main lines seem to follow standard hours. Officially, their provider services line is open during standard business hours, probably something like 8 AM to 6 PM Eastern Time, but good luck getting through after lunch. I swear I heard the same three bars of hold music for twenty minutes straight last week.

Is there a Change Healthcare live chat option?

For most people, no. If you're a regular person trying to ask a question, you won't find a chat box on their main site. It seems to be a feature reserved for providers or other business clients already logged into their specific, secure portals. The rest of us are out of luck.

What's the fastest way to reach Change Healthcare support?

Phone. No question. Your best shot is calling the absolute second their lines open, like at 8:01 AM Eastern Time, before the massive queue builds up from everyone else having their morning coffee and realizing their claims were denied. Any later and you're settling in for a long wait.

Do I need my account number to contact Change Healthcare?

You'll need some kind of number, for sure. Since they mostly work with healthcare providers, they'll probably ask for a provider's NPI (National Provider Identifier) number or a specific claim reference number. Just having your name won't get you very far.

Can I email Change Healthcare customer service?

Not directly, no. They push everyone through a contact form on their website, which then gets routed internally. It's probably to manage the sheer volume of requests, but it feels a bit impersonal. I tried it once and the page timed out, so I had to type my whole issue out again.

Is there a Change Healthcare mobile app for support?

This is a common point of confusion. Change Healthcare doesn't have a single mobile app for the general public or patients to use for support. Their services are integrated into the systems that hospitals and insurance companies use, so any app you might interact with would be from your provider, not from Change Healthcare directly.

What information should I have ready when calling?

Yes, absolutely. Don't even think about calling without having all your information in front of you. You'll want the provider's NPI number, the patient's ID, the specific claim number you're fighting about, and the date of service, all written down on a sticky note right in front of you so you're not fumbling for it.

How do I get updates on the Change Healthcare cyberattack?

Check the official UnitedHealth Group website. They created a specific information hub for all updates related to the cyberattack because the situation is so massive and affects so many people. Calling support for this will just get you a long wait time, while the website is updated constantly with the latest press releases and resources.

How to Contact Change Healthcare Customer Service

Trying to get a hold of Change Healthcare can feel like a real headache, especially if you're dealing with common problems like confusing billing statements or technical glitches with their portal. Given the recent chaos from their massive cyberattack, getting a straight answer is more important than ever. Many people online have shared frustrations about just trying to connect with a human. This guide cuts through the noise. We'll show you the best ways to contact them, whether it's by phone, their online form, or even social media. You can find their official site at www.changehealthcare.com.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Change Healthcare

Navigating a large company's support system can be tough. Here’s a quick breakdown of the best ways to get in touch with Change Healthcare based on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-527-8133 (Provider Services)	Urgent claim issues, technical portal problems, or complex billing questions.
Contact Form	Available on their official website	Non-urgent inquiries, submitting documentation, or when you need a written record of your request.
Social Media	LinkedIn	General company questions or public feedback. Not secure for sharing personal or claim information.

Customer Support Channels

Here's a more detailed look at each support channel.

📞 Phone Support

This is often the most direct way to speak with someone, but be prepared for potential wait times.

Department	Phone Number	Hours (Timezone)
Provider Services	1-800-527-8133	Monday–Friday, 8 AM–6 PM (ET)
General Inquiries	1-888-736-2746	Monday–Friday, 9 AM–5 PM (ET)

📧 Email Support

Change Healthcare primarily uses a secure contact form on their website instead of a general support email. This is for security and to route your request to the right department.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Expect a response within 2–3 business days. Response times may be longer due to high inquiry volumes.

💬 Live Chat or Website Bot

Live chat options are typically not available for the general public. This feature is usually reserved for existing clients who are logged into one of Change Healthcare's specific provider or payer portals. If you are a registered user, look for a chat icon after you log in.

Estimated Response Times from Change Healthcare

Patience is key. Here’s what you can generally expect.

Method	Expected Wait Time
Phone	20–45 minutes (can be much longer during peak hours)
Email / Contact Form	2–3 business days
Chat (if available)	5–15 minutes

Tips to Reach Support Faster from Change Healthcare

Call early: Try calling right when their phone lines open, for example, at 8:00 AM ET, to get ahead of the daily queue.
Use specific portals: If you're a provider, logging into your dedicated portal may offer faster, more specific support options.
Have details ready: Don't wait until you're connected to look for information. Have it all in front of you.

Before You Call: What to Have Ready

Don't get stuck on hold just to be told you're missing something. Before you even dial, grab your provider's NPI number and the patient's claim or reference number. Trust me, it's the first thing they'll ask for, and having it ready saves a ton of time. Also, jot down the specific date of service you're calling about.

Where to Quickly Solve Problems with Change Healthcare

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A denied insurance claim	Phone Support (1-800-527-8133)	Have the claim number and the denial reason from the Explanation of Benefits (EOB) ready. Phone agents are best equipped to investigate claim specifics.
You can't log into a provider portal	Phone Support (Technical Dept.)	Before calling, try clearing your browser's cache and cookies. It's a simple fix they will likely ask you to do first anyway.
You need info on the cyberattack	Official Website Updates	Phone lines are overwhelmed with these questions. Their website has a dedicated section with the most current, accurate information, which is faster than waiting on hold.

Additional Helpful Links for Change Healthcare

For more resources, these official links are your best bet:

Frequently Asked Questions about Change Healthcare Customer Service

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.