Claim Compensation from Royal Air Maroc

Don't just fire off an angry email yet. You need to gather your ammo because Royal Air Maroc will look for any excuse to deny your claim. Get these specific items ready before you pick up the phone or type a single word.

• Locate your Property Irregularity Report (PIR): If this is about luggage, you absolutely need the reference number (usually looks like CMNAT12345) given to you at the airport baggage desk. No PIR, no money.
• Save your boarding passes: Digital or paper. They prove you were actually on the flight (or scheduled to be).
• Itemize your expenses: If you were stuck overnight, find receipts for the hotel, meals, and transport. Credit card statements aren't enough; you need the itemized receipt.
• Check the reason for delay: Use a site like FlightAware to screenshot the flight status. If it was "operational issues" rather than weather, you have a stronger case.
• Review US DOT rules: Know that for flights to/from the US, you are entitled to a cash refund (not just a voucher) if they cancel the flight and you choose not to travel.

Since Royal Air Maroc is a non-EU carrier, the rules get a little tricky depending on where your flight started. Do not let them confuse you with vouchers if you are owed cash.

Airlines (US & International Context):

• Flights Departing the US: Under US Department of Transportation (DOT) rules, if RAM cancels your flight or significantly changes the schedule and you choose not to fly, you are entitled to a full refund to your original payment method. This covers the ticket price and any baggage fees.
• Flights Departing Europe: If your flight originated in an EU airport (like Paris or London) heading to Casablanca, EU Regulation 261/2004 applies. You could be entitled to up to €600 ($650 USD) for delays over 3 hours, unless it was "extraordinary circumstances" like weather.
• Lost/Damaged Luggage: The Montreal Convention applies here. You can claim up to approximately $1,700 USD for proven damages. You must file a claim within 7 days for damaged bags and 21 days for delayed bags.

Note: Compensation amounts for expenses (hotels, meals) are usually reimbursed based on receipts. Goodwill credits vary by case, so always ask for a supervisor if the first offer is low.

Subject: Formal Compensation Claim - Flight [Flight Number] - Booking Ref: [Reference Number]

To the Claims Department,

I am writing to formally request compensation for [describe issue: e.g., the cancellation of my flight / the loss of my luggage] regarding flight [Flight Number] from [Departure City] to [Arrival City] on [Date].

My booking reference is [Reference Number].

The Incident: [Briefly explain what happened. Example: My flight was cancelled with less than 24 hours notice. I was forced to book a hotel and purchase meals.]

My Claim: In accordance with [cite regulation: e.g., US Department of Transportation regulations / The Montreal Convention], I am entitled to reimbursement for these costs. I have attached the itemized receipts for my expenses totaling $[Amount].

Additionally, due to the significant inconvenience caused by this service failure, I am requesting compensation for the flight delay itself.

Please process this payment to my original method of payment within 14 days. If I do not receive a satisfactory response, I will be escalating this matter to the US Department of Transportation and filing a dispute with my credit card issuer.

Attached: Boarding passes, receipts, and baggage claim tags.

Sincerely,

[Your Name] [Your Phone Number]

If Royal Air Maroc ignores you (which is highly likely given their reputation) or offers you a worthless voucher, do not give up. You have stronger options to force their hand.

• File a US DOT Complaint: This is your heavy artillery for US flights. The Department of Transportation requires airlines to acknowledge complaints within 30 days and respond within 60. It goes on their permanent record.
• Initiate a Chargeback: Call your bank. Tell them services were not rendered. If RAM cancelled the flight and didn't refund you, this is often the fastest way to get your cash back. Banks usually side with the consumer if you have documentation.
• Small Claims Court: If the amount is significant (like lost luggage worth $1,500), you can sue them in small claims court in the jurisdiction where they operate (usually major hub cities like NYC).
• Social Media Blast: Post your complaint on X (Twitter) and tag @RAM_Maroc and travel bloggers. Public pressure sometimes wakes up their social media team.

Let's be real. Dealing with airline customer service is a special kind of torture. You sit on hold for hours, listening to looped jazz, only to get disconnected the second a human picks up. Sound familiar? It is exhausting.

Pine AI handles this mess for you. While we don't manage one-off flight claims, if you are stuck in a recurring loyalty subscription or need to cancel a travel membership associated with your trip, we are your go-to. Our AI navigates the phone trees and waits on hold so you don't have to. We have a 93% success rate in negotiating bills and cancelling unwanted subscriptions. No joke.

Instead of fighting with a rep who is trained to say "no," let our system handle the bureaucracy. We cut through the red tape, ensuring you aren't paying for services you aren't using. It saves your sanity and your wallet.

Disclaimer: The information provided on this page is for educational purposes only and does not constitute legal advice. Consult a qualified attorney for specific legal questions regarding your compensation.