Claim Compensation from French bee

Don't just fire off an angry email. French bee will reject it if you don't have the receipts. Literally. Gather these specific items before you even open their claim form:

• The Boarding Pass: Digital or printed. Do not delete that Apple Wallet pass. It proves you were actually checked in.
• The Delay Proof: A photo of the departure board showing the delay or the screenshot of the notification they sent you. If they didn't send one, that is even better for your case.
• Expense Receipts: Did you buy a sandwich at Orly or a toothbrush in Newark because they lost your bag? Keep the itemized receipt. Credit card statements often get rejected.
• Correspondence: Any emails or chat logs where they admitted the flight was disrupted.
• Bank Details: Have your IBAN or SWIFT code ready, as European airlines often prefer direct transfers over sending checks to the US.

Since French bee is a European carrier, you have significantly more protection than with US domestic airlines, even if you are flying out of San Francisco, Los Angeles, or Newark.

Airlines (EU Regulation 261/2004):

• Flight Delays: If you arrive at your final destination more than 3 hours late, you could be entitled to compensation. For long-haul flights (like US to Paris), this is typically €600 (approx. $650 USD).
• Cancellations: If they cancel less than 14 days before departure, you are eligible for compensation unless they can prove "extraordinary circumstances" (like weather or ATC strikes).
• US DOT Rules: If the flight is cancelled and you choose not to travel, you are entitled to a full cash refund, including bag fees. Not just a voucher.
• Care & Assistance: During long delays, they must provide meals and refreshments. If overnight, they must pay for the hotel.

Note: Compensation amounts are fixed by EU law. Do not let them lowball you with miles.

Subject: Compensation Claim under EC 261/2004 - Flight [Flight Number] - [Your Last Name]

To: [email protected]

To Whom It May Concern,

I am writing to formally claim compensation under Regulation (EC) No 261/2004 for the disruption to my flight [Flight Number] on [Date] from [Departure Airport] to [Arrival Airport].

The flight was [delayed by X hours / cancelled without prior notice], resulting in my arrival at the final destination [X hours] later than scheduled.

According to the passenger rights established by the European Courts, I am entitled to €600 compensation per passenger as the flight distance exceeds 3,500 km. This disruption was not caused by extraordinary circumstances but rather [mention reason if known, e.g., technical issue/crew scheduling].

Passenger Details:

• Name: [Your Name]
• Booking Reference: [PNR Code]
• Ticket Number: [Ticket Number]

Please remit the total sum of €[Total Amount] to the bank account attached. I expect a response within 14 days before I escalate this matter to the French Civil Aviation Authority (DGAC).

Sincerely,

[Your Name] [Your Phone Number]

French bee is notorious for silence or citing "technical issues" to avoid paying. If they ghost you or deny the claim, do not stop.

• File with the DGAC: Since they are a French airline, you can file a complaint with the Direction Générale de l'Aviation Civile (DGAC). This is the French regulator. It takes time, but it forces them to review the law.
• US DOT Complaint: For flights touching US soil, file a consumer complaint with the Department of Transportation. It hurts their stats and forces a response within 60 days.
• Credit Card Chargeback: If they refused a refund for a cancelled flight (not just compensation), dispute the charge with your bank. Cite "Services not received."
• Small Claims Court: If you are based in the US, you can take them to small claims court in the jurisdiction where they operate (e.g., New York or California), though this is the nuclear option.

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Disclaimer: The information provided on this page is for educational purposes and does not constitute legal advice.