Claim Compensation from Air Serbia

Don't just fire off an angry email without backup. Air Serbia support is notorious for rejecting claims that lack specific evidence. Gather these items before you even open your laptop:

• The Boarding Pass: Digital or physical. You need the ticket number (starts with 115).
• The PIR Report: If this is about luggage, you absolutely need the Property Irregularity Report number you got at the airport. No PIR? Usually no money.
• Receipts for Everything: Meals, hotels, or toiletries you bought while delayed. Keep the physical receipts.
• Flight Number & Date: Sounds obvious, but double-check it against your original booking confirmation.
• Photos of Damage: If your bag arrived looking like it went through a shredder, take clear photos immediately.

Since Air Serbia is based in Serbia (which is part of the ECAA area), they generally follow regulations similar to EU airlines, but it gets tricky depending on your route.

• Airlines (US/EU/ECAA):
  • Flights departing from Europe/Serbia: You are likely covered by Regulation (EC) No 261/2004. If your flight is delayed 3+ hours or cancelled less than 14 days out, you could be owed up to $650 (€600) per person. This is statutory cash, not just a voucher.
  • Flights departing from the US: If you are flying JFK/ORD to Belgrade, US DOT rules apply. You are entitled to a full refund if the flight is cancelled and you choose not to fly. Compensation for delays is usually up to the airline's "goodwill" unless they caused the delay.
  • Luggage: Under the Montreal Convention, liability for lost or damaged bags is capped at approx $1,700 (1,288 SDR). You must file a claim within 7 days for damage or 21 days for delays.

Note: This is for informational purposes. Always check the official Air Serbia Conditions of Carriage or the Serbian Civil Aviation Directorate for legal specifics.

Subject: Formal Compensation Claim - Flight JU[Flight Number] - [Date] - [Booking Reference]

To the Air Serbia Claims Department,

I am writing to formally request compensation under Regulation (EC) No 261/2004 regarding flight JU[Flight Number] from [Departure City] to [Arrival City] on [Date].

The flight was [cancelled / delayed by X hours] due to reasons within your control. We were not provided with [food/hotel] as required by law during the wait.

Passenger Details:

• Name: [Your Name]
• Booking Reference: [6-digit code]
• Ticket Number: [115-xxxxxxxxxx]

According to ECAA/EU regulations, I am entitled to €[250/400/600] in compensation. Please process this payment to the bank account attached or refund my original payment method immediately.

I have attached my boarding pass and receipts for expenses incurred ($[Amount]). If I do not receive a response within 14 days, I will escalate this matter to the Serbian Civil Aviation Directorate.

Regards,

[Your Name] [Your Phone Number]

If Air Serbia ignores you (which happens often) or claims "extraordinary circumstances" to avoid paying, don't give up. You have options:

1. Civil Aviation Directorate (CAD) of Serbia: Since they are a Serbian carrier, you can file a complaint directly with the Serbian regulator. They oversee passenger rights enforcement.
2. US DOT Complaint: For flights to/from the US, file a consumer complaint with the Department of Transportation. It forces the airline to respond to the government.
3. Credit Card Chargeback: If they cancelled your flight and refused a refund (not just compensation), dispute the charge with your bank. Cite "service not received."
4. Social Media Blast: Post your case number on X (Twitter) and tag them. Public pressure sometimes moves the needle faster than email.

Let's be real. Dealing with airline support is about as fun as a root canal. You sit on hold for hours, listening to that same loop of terrible jazz, only to get "disconnected" the second a human picks up. Sound familiar? It’s exhausting.

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Disclaimer: The information provided on this page does not constitute legal advice. We are a consumer advocacy tool, not a law firm.