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Claim Compensation from Vueling

Vueling cancelled your flight or lost your luggage, and now you are scrambling. You are definitely not the only one screaming into the void right now. Their Trustpilot page is an absolute horror show, sitting at a dismal 1.4 stars with over 25,000 reviews, and most of them are furious passengers begging for refunds that never come. It is a mess. Whether they lost your suitcase for a week or delayed you for six hours without a food voucher, getting them to pay up feels like a second full-time job. We are going to walk you through exactly how to get your money back without losing your mind. Visit Vueling

Last Edited on 02 Jan, 2026
Olivia Harper, Senior Content Manager
6 min read

Best Ways to Get Compensation from Vueling

Contact Method Details & Availability Expected Response Time Best For Chances of Being Compensated
Official Compensation Form Available 24/7 on their website (Footer > Claims) 14 - 30 days EU261 claims, delayed flights High
Customer Service Portal Log in to manage booking 3 - 7 days Refund requests for taxes Medium
Social Media (X/Twitter) @vuelingclients (Mon-Sun) 2 - 4 hours Public shaming, urgent status updates Low
Phone Support (+34) 931 51 81 58 (Intl rates apply) 45 mins - 1 hour+ Rebooking immediate flights Low

Before You Start Your Compensation Claim What You Need

Don't just angrily type an email and hit send. Vueling will reject it if you miss a single detail. Gather these specific items before you even open their website.

  • Save your boarding passes. Digital or paper. If you threw them out, dig through your email trash folder.
  • Get the exact arrival time. Not when you landed, but when the door opened. FlightRadar24 history is great for this.
  • Keep every receipt. If you bought a sandwich or toothpaste because they lost your bag, photograph the receipt. No receipt means no cash.
  • Quote the law. Since Vueling is Spanish, you are likely covered by EU Regulation 261/2004. Know this number.
  • Take photos of damage. If your bag looks like it went through a shredder, snap pictures before you leave the airport.

What are my Rights? Am I eligible for a Compensation from Vueling

Since Vueling is a European carrier, you have strong protections under EU Regulation 261/2004, even if you are a US citizen. This is usually better than US domestic rules.

  • Flight Delays: If you arrived at your final destination more than 3 hours late, you could be owed up to $650 USD (€600) depending on the distance.
  • Cancellations: If they cancelled less than 14 days before departure, you are entitled to a full refund or rebooking, plus potential compensation.
  • Lost/Damaged Baggage: Under the Montreal Convention, liability is capped around $1,700 USD (approx 1,288 SDR). You must file a PIR (Property Irregularity Report) at the airport immediately.
  • Care & Assistance: For long delays, they must provide meals and hotel accommodation. If they didn't, and you paid out of pocket, claim those expenses back.

Note: This information is for educational purposes regarding US and EU travel regulations.

Draft email to Vueling for compensation

Subject: Formal Compensation Claim - Flight [Flight Number] - [Date]

To Vueling Customer Relations,

I am writing to formally claim compensation under EU Regulation 261/2004 for flight [Flight Number] from [Departure City] to [Arrival City] on [Date].

The flight was [cancelled / delayed by X hours] due to reasons within Vueling's control. As a result, I arrived at my final destination [Number] hours late.

According to EU law, I am entitled to €[Amount] (approx $[Amount] USD) in compensation. Additionally, I am requesting reimbursement of $[Amount] USD for meals and hotel expenses incurred during the delay. Attached are my receipts, boarding passes, and booking reference [Booking Ref].

Please process this payment to the bank account attached within 14 days. Failure to respond will result in an escalation to the Spanish Aviation Safety and Security Agency (AESA).

Regards,

[Your Name] [Phone Number]

How to Escalate if Your Compensation from Vueling is Denied

Vueling is notorious for ignoring initial emails or blaming "extraordinary circumstances." If they ghost you, try these steps.

  1. File with AESA: Since Vueling is Spanish, the Spanish Aviation Safety and Security Agency (AESA) is their regulator. Filing a complaint there forces them to review the case.
  2. ADR Schemes: Check if an Alternative Dispute Resolution body can mediate. It is slower but free.
  3. Credit Card Chargeback: If they promised a refund for a cancelled flight and didn't pay, call your US bank. Dispute the charge as "service not received."
  4. Social Media Blast: Post your case number on X (Twitter) and tag travel consumer advocates. Sometimes public pressure works faster than legal threats.

How Pine AI Can Help You Cancel Your Vueling Subscription

Let's be real, dealing with budget airlines is a nightmare designed to make you give up. Whether you are trying to cancel a Vueling Club subscription, get a refund on a booking, or just clean up your monthly expenses, Pine AI handles the dirty work for you. We have a 93% success rate in negotiating bills and cancelling unwanted subscriptions, so you don't have to spend your lunch break listening to terrible hold music.

Tired of hearing Vueling support say "please hold" every 5 minutes? We get it. Our AI connects directly to service providers, navigating the endless phone trees and confusing policies to get you out of contracts or subscriptions you don't need. It saves your sanity. No joke. You just link your accounts, tell us what to cut, and we go to battle for you. It is the easiest way to stop bleeding money on services that don't respect your time. Sound familiar? Let us handle the stress while you keep the cash.

Disclaimer: The information provided on this page does not constitute legal advice.

Frequently Asked Questions about Vueling Compensation

How do I ask for a compensation from Vueling
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What if Vueling doesn't compensate me?
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Should I email rather than phone to complain about getting my compensation from Vueling
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What's the easiest way to contact Vueling customer service?
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How to check if I'm entitled to a compensation from Vueling
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Does Vueling actually pay out for lost luggage?
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Olivia Harper

Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.

More Vueling Resources

Need help with other Vueling services? Check out these helpful guides:

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