Claim Compensation from Iberia

Do not just fire off an angry email without prep. Iberia loves to reject claims for missing details. Gather these specific items before you start typing.

• Save your boarding pass. Digital or paper. It proves you were actually checked in.
• Get the reason in writing. Ask the gate agent why the flight is delayed. If they say "operational issues," write that down immediately.
• Keep your receipts. Did you buy a $15 airport salad or toiletries because your bag was lost? Keep the physical receipts. Credit card statements often get rejected.
• Check the distance. Your compensation amount depends on the flight distance (e.g., JFK to Madrid is over 3,500km).
• Reference the law. Mention "Regulation EC 261/2004" explicitly. It scares them into taking you seriously.

Since Iberia is a European airline, you are lucky. You have way more protection than with US carriers. Here is the breakdown for US travelers.

• Airlines (EU/US): Under EU Regulation 261/2004, if your flight to or from the EU is cancelled or delayed by 3+ hours, you could be owed up to €600 (approx. $650 USD). This applies even if you are a US citizen flying from Miami to Madrid.
• The "Extraordinary Circumstances" Loophole: They will try to claim weather or ATC strikes to avoid paying. If the delay was a "technical fault" or "crew scheduling," that is their fault. You get paid.
• Lost Luggage: Under the Montreal Convention, you can claim up to roughly $1,700 for lost or damaged bags. You must file a Property Irregularity Report (PIR) at the airport before you leave.
• Care & Assistance: If you are stuck for hours, they legally must provide food, drinks, and a hotel if it is overnight. If they don't, keep receipts for reimbursement.

Note: Compensation amounts are fixed by law. Do not let them lowball you with travel vouchers unless you really want them.

Subject: Compensation Claim under EC 261/2004 - Flight [Flight Number] - [Your Last Name]

To Whom It May Concern,

I am writing to formally claim compensation under Regulation (EC) No 261/2004 for the cancellation/long delay of my flight.

Flight Details:

• Flight Number: [IBXXXX]
• Date: [Date]
• Route: [Departure Airport] to [Arrival Airport]
• Booking Reference: [6-digit code]

The flight was delayed by [Number] hours. The ground staff informed us this was due to [Reason given, e.g., crew rotation/technical issue], which falls under the airline's responsibility and is not an extraordinary circumstance.

According to EU law, I am entitled to €600 (approx. $650 USD) per passenger. There are [Number] passengers in this booking.

Please remit the total sum of [Total Amount] to the bank account attached. If I do not receive a response within 14 days, I will escalate this matter to the Spanish Aviation Safety and Security Agency (AESA).

Sincerely,

[Your Name] [Phone Number]

Iberia denied your claim? Typical. They often use automated systems to reject valid claims hoping you will just go away. Do not give up.

• File with AESA: Since Iberia is Spanish, the Spanish Aviation Safety and Security Agency (AESA) is their regulator. Filing a complaint there forces a government review.
• US DOT Complaint: If the flight touched US soil, file a complaint with the Department of Transportation. It hurts their stats and forces a response.
• Credit Card Chargeback: If they refused to refund a cancelled flight (not just compensation, but the ticket cost), dispute the charge with your bank. Cite "service not received."
• Social Media Shame: Post your case number on X (Twitter) and tag @Iberia_en. Public visibility sometimes moves tickets faster than private emails.

Let's be real. Dealing with airline customer service is about as fun as a middle seat near the lavatory. You have spent enough time waiting on the tarmac; you shouldn't have to spend hours on hold just to get the money that is legally yours. That is where Pine AI steps in.

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Disclaimer: The information provided on this page is for educational purposes and does not constitute legal advice.