Getting a refund from EveryPlate trips up a lot of people, mostly because the policy is buried in fine print or support takes forever to respond. EveryPlate handles refund requests on a case-by-case basis, typically within 7 days of your delivery. No physical receipt is required since your account history serves as proof. Common reasons people claim refunds include missing ingredients and spoiled or damaged items on arrival. You can review their official policy at EveryPlate's Help Center. On Trustpilot, EveryPlate holds a mixed rating, with recurring complaints about refund denials and slow credit turnaround. BBB records show hundreds of complaints over three years, many citing unresolved billing and delivery issues.
What is the EveryPlate Refund Policy?
EveryPlate does not operate like a traditional retailer. You cannot ship a box of ingredients back. Instead, their refund policy covers meal kit issues such as missing items, spoiled produce, or incorrect orders. Refunds are typically issued as account credits, though original payment method refunds are possible in some cases.
| Issue Type | Refund Eligibility | Typical Outcome |
|---|---|---|
| Missing ingredient or item | Eligible | Account credit or full refund |
| Spoiled or damaged food | Eligible | Account credit or full refund |
| Incorrect box received | Eligible | Account credit or replacement |
| Skipped delivery (user error) | Ineligible | No refund |
| Canceled order (after cutoff) | Ineligible | No refund |
| Duplicate charge or billing error | Eligible | Full refund to original payment |
| Promotional or discounted box | Eligible (case-by-case) | Partial credit or no refund |
Most approved refunds land as account credits applied to your next box. If you want a refund to your card instead, you need to ask directly. They do not always volunteer that option.
What Items Cannot Be Refunded by EveryPlate?
EveryPlate explicitly limits what qualifies for a refund. These situations will almost certainly get denied:
- Skipped or paused deliveries you forgot to manage before the weekly cutoff
- Canceled subscriptions where the final box already shipped
- Promotional free boxes or heavily discounted introductory offers
- Delivery issues caused by incorrect address entered at checkout
- Boxes refused at delivery without prior cancellation
If your situation falls into one of these categories, a standard refund request probably will not work. Your best move is to escalate and explain the context, not just submit a form.
Ways to Return Your EveryPlate Order
EveryPlate does not accept physical returns of meal kit boxes. Everything is handled remotely. Here are the ways to get your refund started:
| Method | Best For | Speed of Refund |
|---|---|---|
| Online Help Center / Chat | Missing items, damaged food, billing errors | 3–7 business days |
| Email Support | Detailed complaints, photo documentation | 5–10 business days |
| Phone Support | Urgent issues, escalations | Varies, often 5–7 days |
| In-App or Account Portal | Simple credit requests | 2–5 business days |
Honestly, the chat option tends to move fastest. Email can feel like shouting into a void. A few users on Reddit have noted that calling in gets quicker results when chat support stalls, though hold times can run long depending on the day.
How to Return Your EveryPlate Order: Step by Step
You cannot drop a box at a UPS store and call it done. EveryPlate's process is fully digital, so here is exactly how to move through it without wasting time.
