| Contact Method |
Details & Availability |
Best For |
| 📧 Email |
contact@bullymake.com |
Non-urgent issues, toy replacements, detailed questions |
| 💬 Live Chat |
Available on their website during business hours |
Quick questions, order status, technical support |
| 📱 SMS/Text |
(201) 379-4754 |
Urgent account questions, quick follow-ups |
| 📝 Contact Form |
Available on their website's 'Contact Us' page |
General inquiries, feedback |
Customer Support Channels
📱 SMS/Text Support
Bullymake Box primarily uses text messaging for its phone support, which is a bit unusual. You won't be able to speak to a person directly by calling.
| Type |
Number |
Hours (ET) |
| Main Support |
(201) 379-4754 |
Mon-Fri, 9 AM - 5 PM |
📧 Email Support
Email is your best bet for issues that aren't super urgent but need a clear paper trail. It's especially good for sending photos of destroyed toys for their guarantee.
| Purpose |
Email |
Notes |
| General Support |
contact@bullymake.com |
Average response: 24-48 business hours |
| Billing Inquiries |
contact@bullymake.com |
Include 'Billing Question' in the subject line |
💬 Live Chat
Their live chat is the fastest way to get a response during business hours. It's not a 24/7 service, so if the icon isn't there, you'll have to wait.
- Where to access: Look for the chat bubble icon on the bottom right of the Bullymake Box website.
- Steps to access: Click the icon and enter your name and email to start a conversation.
- Types of problems it handles: Good for quick questions about shipping, tracking, or navigating your account.
- Escalation: The chat agent can typically handle most common issues or create a support ticket for you if needed.
📱 In-App Support
Bullymake Box does not currently offer a dedicated mobile app for iOS or Android, so all support must be accessed through their website.
Estimated Response Times from Bullymake Box
| Method |
Expected Wait Time |
| SMS/Text |
1-4 hours (during business hours) |
| Email |
24-48 business hours |
| Live Chat |
2-10 minutes (during business hours) |
| Contact Form |
24-48 business hours |
Tips to Reach Support Faster from Bullymake Box
- Use Live Chat for Instant Answers: If it's during their business hours (9 AM - 5 PM ET), live chat is almost always the quickest way to talk to a human.
- Be Direct in Your Email Subject: Don't use vague subjects. Try "Damaged Toy - Order #12345" or "Urgent: Incorrect Billing on [Date]".
- Text Them Early: Send your SMS message earlier in the day. Response times tend to slow down towards the end of the day.
- Have Your Info Ready: Always include the email address associated with your account in your first message to save time.
Before You Call: What to Have Ready
- The email you signed up with. Seriously, this is the main thing they use to find your account. Don't waste time guessing, have it open and ready.
- Your full name and shipping address. They'll use this to verify it's you. It's a pain, but necessary.
- Your order number (if applicable). If you're asking about a specific box or a shop purchase, having the order number from your confirmation email will speed things up immensely.
- A photo of the issue. If a toy broke or a product was damaged, just take a picture beforehand. They are going to ask for it, so you might as well attach it to your first email.
Where to Quickly Solve Problems with Bullymake Box
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A Toy Was Destroyed |
Email (contact@bullymake.com) |
Attach a clear photo of the destroyed toy. Their guarantee is solid, and this is the fastest way to get a replacement approved. |
| A Billing Error |
Live Chat or SMS |
These methods are quicker for financial questions. Have the date and amount of the charge ready. |
| Updating Your Dog's Profile |
Your Online Account (Self-Service) |
This is way faster than contacting a human. Just log in and go to your profile settings. |
| Canceling Your Subscription |
Your Online Account (Self-Service) |
Do not email to cancel. Log in and cancel it directly from your subscription settings to ensure it's processed immediately. |
| Tracking Your Shipment |
Your Online Account (Self-Service) |
Your tracking number is posted in your account dashboard as soon as the box ships. |
Additional Helpful Links for Bullymake Box
