Trying to get in touch with Doggie Lawn can feel like a chore, especially when you're dealing with common frustrations like delivery issues or trying to figure out how to pause your subscription, which many users on the Better Business Bureau mention. Whether your dog is a TikTok star or just the king of your couch, you want their potty patch sorted out. You can contact them via their phone number, email contact form, or through social media channels like Instagram and Facebook. For most account needs, you can visit the official Doggie Lawn site at doggielawn.com.
Different Ways to contact Doggie Lawn
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | (310) 853-8898, Mon-Fri 9am-5pm PST | Urgent issues, delivery problems, billing disputes |
| [email protected] | Non-urgent questions, providing photo evidence | |
| Contact Form | Available on their website | General inquiries, feedback |
| Help Center | Self-service FAQ section | Finding quick answers to common questions |
Customer Support Channels
📞 Phone Support
Getting a real person on the phone is often the fastest way to solve a problem, especially if it's about a recent delivery.
| Department | Phone Number | Hours (PST) |
|---|---|---|
| Main Customer Support | (310) 853-8898 | Monday - Friday, 9:00 AM - 5:00 PM |
📧 Email Support
Email is better for issues that aren't time-sensitive. It's also great for creating a paper trail of your conversation.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Avg. response: 1-2 business days |
| Website Contact Form | Doggie Lawn Contact Page | Essentially sends an email to their support team |
💬 Live Chat or Website Bot
Doggie Lawn does not currently offer a live chat feature. Your best bet for a quick digital response is their contact form, which functions like email.
📱 In-App Support
There is no dedicated Doggie Lawn mobile app for iOS or Android. All account management and support contact must be done through their website.
Estimated Response Times from Doggie Lawn
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes, depending on call volume |
| 24-48 business hours | |
| Website Contact Form | 24-48 business hours |
Tips to Reach Support Faster from Doggie Lawn
- Call during off-peak hours. Try calling right when they open at 9 AM PST or during the mid-week to avoid the Monday rush.
- Be direct with your issue. Start the conversation by clearly stating your problem and what you need.
- Use email for documentation. If your issue involves a damaged product, send an email with photos before you call. Then you can reference it on the phone.
- Check the FAQ first. Seriously, you might find your answer there in less than a minute. It's faster than waiting on hold.
Before You Call: What to Have Ready
Don't waste your own time. Before you even dial, make sure you have this stuff handy. Trust me, they are going to ask for it.
- The email address you used to sign up. This is usually the first thing they ask for to pull up your account.
- Your full name and shipping address. They'll use this to verify it's really you.
- Your order number. If you're calling about a specific delivery, have the order number from your confirmation email ready to go.
- Photos (if applicable). If the grass arrived in bad shape, have pictures ready to send via email while you're on the phone with them.
Where to Quickly Solve Problems with Doggie Lawn
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support at (310) 853-8898 | Phone agents can typically access billing systems directly to investigate charges or process refunds much faster than email chains. |
| Damaged or Late Delivery | Phone Support | Call immediately. The sooner you report it, the faster they can arrange a replacement shipment. Have photos ready. |
| Changing Your Subscription | Your Online Account (Self-Service) | This is way faster than contacting a human. Log in to pause, change frequency, or update your address yourself. |
| General Product Questions | Help Center / FAQ | You can find answers about grass care, sizing, and setup instantly without waiting for a reply. |
Additional Helpful Links for Doggie Lawn
How Pine AI Can Help You Save Time Contacting Doggie Lawn
Tired of managing another subscription? Let Pine AI handle it. We can cancel your Doggie Lawn subscription quickly and securely, so you don't have to deal with their website or wait on hold. Save time and avoid the hassle. Let our AI-powered assistant take care of it for you.
Frequently Asked Questions about Doggie Lawn
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What's the quickest way to cancel a subscription with Doggie Lawn?
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My Doggie Lawn grass arrived brown/dead. What do I do?
Jamie Simmonds
Pet Industry Expert & Writer
Jamie Simmonds, leads the Pet Care content at Pine AI, where she shares her passion for helping pet owners navigate the joys and challenges of animal companionship. With over 12 years of hands-on experience as a certified veterinary technician, she now enjoys sharing that knowledge to the world. Besides writing, currently Jamie works at a general practice veterinary clinic , gaining extensive experience in animal wellness, nutrition, behavior, and preventative care. They are dedicated to demystifying complex topics and empowering owners to make informed decisions for their furry, scaled, and feathered family members.
