Trying to get in touch with A Pup Above? You're in the right place. It can be a bit of a hassle when you just want to sort something out, especially with common issues like managing a subscription or figuring out a shipping delay, which some users have mentioned online. Whether you're trying to make your dog the next big TikTok dogfluencer with their fancy food or just have a simple question, we've got the details. You can generally reach them by phone at (512) 900-5017 or email at [email protected]. For everything else, you can always check their official site. Visit A Pup Above.
Different Ways to Contact A Pup Above
Here’s a quick breakdown of the best ways to get the help you need from A Pup Above.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (512) 900-5017, M-F 9am-5pm CST | Urgent issues, billing questions, or problems with your subscription. |
| Email / Contact Form | [email protected] | Detailed questions, providing feedback, or issues that need a paper trail. |
| Live Chat | Via the website widget, M-F 9am-5pm CST | Quick questions or getting help while you're browsing the site. |
| Social Media | Facebook, Instagram | Public shout-outs or general questions, not for account-specific problems. |
Customer Support Channels
📞 Phone Support
This is often the most direct way to solve a problem quickly, especially if it's about money or your subscription.
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| Main Customer Support | (512) 900-5017 | Monday – Friday, 9am – 5pm |
📧 Email Support
Good for when your issue isn't an emergency. You can send it anytime, but they'll only answer during business hours.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | [email protected] | Expect a response within 1-2 business days. |
| Website Contact Form | apupabove.com/pages/contact-us | This sends an email directly to their support team. |
💬 Live Chat
The chat widget is on the bottom right of their website. At first, you'll talk to a bot that can answer basic questions. If it can't help, it's supposed to connect you with a human during business hours. It's best for simple things like asking about ingredients or finding a product. If you have a real account problem, you'll probably get sent to email or phone support anyway.
📱 In-App Support
A Pup Above does not currently have a dedicated mobile app for iOS or Android. All customer support and account management is handled through their website.
Estimated Response Times from A Pup Above
| Method | Expected Wait Time |
|---|---|
| Phone | 1-15 minutes (during business hours) |
| 24-48 business hours | |
| Chat | 2-10 minutes (during business hours) |
Tips to Reach Support Faster from A Pup Above
- Call early. Try calling right when they open at 9am CST to avoid a lunch rush or end-of-day queue.
- Use the website first. Your subscription portal can handle cancellations and address changes faster than a person can.
- Have your info ready. Don't make them wait while you search for your order number.
Before You Call: What to Have Ready
Seriously, don't waste your time or theirs. Before you contact them, make sure you have your information handy. Trust me, they will ask for it.
- The email address you used to sign up. This is their main way of looking you up.
- Your most recent order number, if you have a question about a specific shipment.
- Your shipping address and zip code so they can confirm your account details.
Where to Quickly Solve Problems with A Pup Above
Here are some of the most common topics A Pup Above customer service can assist with.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Your Online Account Portal | This is the fastest way. Only call if the portal gives you an error, which some users have reported happening occasionally. |
| A Mistake in Your Order | Phone Support | For wrong items or billing errors, calling gets you the quickest resolution. An agent can process a refund or reshipment on the spot. |
| Questions About Ingredients | Live Chat or Email | Chat is great for a quick answer. Use email if you have a complex dietary question that might require a detailed response. |
| A Delayed Shipment | Email Support | Email creates a written record of your inquiry, which is useful for tracking the issue over a few days. |
Additional Helpful Links for A Pup Above
For additional resources, check out the following links on their official website:
Frequently Asked Questions about A Pup Above Customer Service
What's the fastest way to contact A Pup Above?
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Is the food supposed to look a little different from batch to batch?
Jamie Simmonds
Pet Industry Expert & Writer
Jamie Simmonds, leads the Pet Care content at Pine AI, where she shares her passion for helping pet owners navigate the joys and challenges of animal companionship. With over 12 years of hands-on experience as a certified veterinary technician, she now enjoys sharing that knowledge to the world. Besides writing, currently Jamie works at a general practice veterinary clinic , gaining extensive experience in animal wellness, nutrition, behavior, and preventative care. They are dedicated to demystifying complex topics and empowering owners to make informed decisions for their furry, scaled, and feathered family members.
