Trying to get in touch with A Pup Above? You're in the right place. It can be a bit of a hassle when you just want to sort something out, especially with common issues like managing a subscription or figuring out a shipping delay, which some users have mentioned online. Whether you're trying to make your dog the next big TikTok dogfluencer with their fancy food or just have a simple question, we've got the details. You can generally reach them by phone at (512) 900-5017 or email at contact@apupabove.com. For everything else, you can always check their official site. Visit A Pup Above.
Different Ways to Contact A Pup Above
Here’s a quick breakdown of the best ways to get the help you need from A Pup Above.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (512) 900-5017, M-F 9am-5pm CST | Urgent issues, billing questions, or problems with your subscription. |
| Email / Contact Form | contact@apupabove.com | Detailed questions, providing feedback, or issues that need a paper trail. |
| Live Chat | Via the website widget, M-F 9am-5pm CST | Quick questions or getting help while you're browsing the site. |
| Social Media | Facebook, Instagram | Public shout-outs or general questions, not for account-specific problems. |
Customer Support Channels
📞 Phone Support
This is often the most direct way to solve a problem quickly, especially if it's about money or your subscription.
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| Main Customer Support | (512) 900-5017 | Monday – Friday, 9am – 5pm |
📧 Email Support
Good for when your issue isn't an emergency. You can send it anytime, but they'll only answer during business hours.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | contact@apupabove.com | Expect a response within 1-2 business days. |
| Website Contact Form | apupabove.com/pages/contact-us | This sends an email directly to their support team. |
💬 Live Chat
The chat widget is on the bottom right of their website. At first, you'll talk to a bot that can answer basic questions. If it can't help, it's supposed to connect you with a human during business hours. It's best for simple things like asking about ingredients or finding a product. If you have a real account problem, you'll probably get sent to email or phone support anyway.
📱 In-App Support
A Pup Above does not currently have a dedicated mobile app for iOS or Android. All customer support and account management is handled through their website.
Estimated Response Times from A Pup Above
| Method | Expected Wait Time |
|---|---|
| Phone | 1-15 minutes (during business hours) |
| 24-48 business hours | |
| Chat | 2-10 minutes (during business hours) |
Tips to Reach Support Faster from A Pup Above
- Call early. Try calling right when they open at 9am CST to avoid a lunch rush or end-of-day queue.
- Use the website first. Your subscription portal can handle cancellations and address changes faster than a person can.
- Have your info ready. Don't make them wait while you search for your order number.
Before You Call: What to Have Ready
Seriously, don't waste your time or theirs. Before you contact them, make sure you have your information handy. Trust me, they will ask for it.
- The email address you used to sign up. This is their main way of looking you up.
- Your most recent order number, if you have a question about a specific shipment.
- Your shipping address and zip code so they can confirm your account details.
Where to Quickly Solve Problems with A Pup Above
Here are some of the most common topics A Pup Above customer service can assist with.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Your Online Account Portal | This is the fastest way. Only call if the portal gives you an error, which some users have reported happening occasionally. |
| A Mistake in Your Order | Phone Support | For wrong items or billing errors, calling gets you the quickest resolution. An agent can process a refund or reshipment on the spot. |
| Questions About Ingredients | Live Chat or Email | Chat is great for a quick answer. Use email if you have a complex dietary question that might require a detailed response. |
| A Delayed Shipment | Email Support | Email creates a written record of your inquiry, which is useful for tracking the issue over a few days. |
Additional Helpful Links for A Pup Above
For additional resources, check out the following links on their official website:
Frequently Asked Questions about A Pup Above Customer Service
What's the fastest way to contact A Pup Above?
How do I file a complaint about A Pup Above?
Where can I find my account detail number for A Pup Above?
How long does it take for A Pup Above to get back to me?
What's the quickest way to cancel a subscription with A Pup Above?
How do I raise a complaint to A Pup Above?
Is the food supposed to look a little different from batch to batch?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
