Pine is built around one simple idea: your assistant can handle real tasks for you, and credits power most of that work. The main exception is bill negotiation, where billing depends on the plan you choose.
This guide explains how Pine's subscription plans work, what changes between monthly and annual billing, and what to expect if you upgrade, downgrade, cancel, or need account help.
The Short Version
All current plan prices are listed on the Pricing page. If anything in this article ever differs from the Pricing page, the Pricing page is the source of truth.
Pine currently offers five paid subscription tiers. Each is available with monthly or annual billing:
- Pro — for personal use, with 6,000 credits per month.
- Premium — for household use, with 13,000 credits per month.
- Plus — for daily, higher-volume use, with 20,000 credits per month.
- Max — for intense use, with 35,000 credits per month.
- Team — for team workloads, with 60,000 credits per month.
Most Pine requests use credits. That includes conversations, research, calls, form submissions, disputes, refunds, bookings, and follow-ups. Bill negotiation has separate plan-based billing:
- Pro Monthly: Pine charges a 25% success fee only after savings are confirmed.
- Pro Annual and Premium Monthly or Annual: bill negotiation has no extra percentage fee.
- Plus, Max, and Team Monthly or Annual: business and vendor negotiation has no extra fee.
Monthly vs Annual Plans
Monthly plans give you the flexibility to pay month to month. Annual plans charge once per year at a discounted rate compared with paying for the same tier monthly; the exact savings vary by plan and are shown on the Pricing page.
For bill negotiation, the important exception is Pro Monthly, which uses the 25% success-fee model. Pro Annual and the current Premium, Plus, Max, and Team plan variants do not add a percentage negotiation fee.
Upgrades, Downgrades, and Plan Changes
Upgrades apply immediately. If you move to a higher-tier plan, Pine applies the change right away, increases your credits, and calculates any prorated charge.
Downgrades take effect on the next renewal. This keeps your current plan active for the billing period you already paid for.
You can switch between annual and monthly billing, but switching resets your renewal schedule. Mid-term annual refunds are not prorated by default unless Pine explicitly grants one.
Cancellation and Account Access
You can cancel anytime. Your current billing period stays active, and future renewals stop. Pine does not prorate mid-cycle subscription time by default.
Subscriptions are tied to the account that purchased them. Self-serve subscription transfers are not supported. If you are locked out of the account that owns your subscription, contact support so Pine can help you recover access.
