Pine is built around one simple idea: your assistant can handle real tasks for you, and credits power most of that work. The main exception is bill negotiation, where billing depends on the plan you choose.
This guide explains how Pine's subscription plans work, what changes between monthly and annual billing, and what to expect if you upgrade, downgrade, cancel, or need account help.
The Short Version
All current plan prices are listed on the Pricing page. If anything in this article ever differs from the Pricing page, the Pricing page is the source of truth.
Pine currently offers Starter, Pro Monthly, Pro Annual, Enterprise Monthly, and Enterprise Annual plans.
Most Pine requests use credits. That includes conversations, research, calls, form submissions, disputes, refunds, bookings, and follow-ups. Bill negotiation has separate plan-based billing:
- Starter, Pro Monthly, and Enterprise Monthly: bill negotiation is available with a 25% success fee on confirmed savings.
- Pro Annual and Enterprise Annual: bill negotiation is covered by plan credits, with no percentage fee.
Monthly vs Annual Plans
Monthly plans are flexible and work well if you want to use Pine month to month. They include credits for most assistant work, while bill negotiation uses a success-fee model.
Annual plans are better if you expect to use Pine regularly or want bill negotiation to run through credits instead of percentage billing. Pro Annual saves approximately 32% compared to Pro Monthly. Enterprise Annual saves approximately 20% compared to Enterprise Monthly.
Upgrades, Downgrades, and Plan Changes
Upgrades apply immediately. If you move to a higher-tier plan, Pine applies the change right away, increases your credits, and calculates any prorated charge.
Downgrades take effect on the next renewal. This keeps your current plan active for the billing period you already paid for.
You can switch between annual and monthly billing, but switching resets your renewal schedule. Mid-term annual refunds are not prorated by default unless Pine explicitly grants one.
Cancellation and Account Access
You can cancel anytime. Your current billing period stays active, and future renewals stop. Pine does not prorate mid-cycle subscription time by default.
Subscriptions are tied to the account that purchased them. Self-serve subscription transfers are not supported. If you are locked out of the account that owns your subscription, contact support so Pine can help you recover access.
