Credits are the fuel behind most Pine assistant work. When Pine chats with you, researches an issue, makes a call, fills out a form, files a dispute, books an appointment, or follows up, that work draws from your credit balance.
This guide explains how daily credits, plan credits, add-on credits, and bill negotiation usage fit together.
What Credits Are Used For
Credits are used for conversations with your Pine assistant and most requests, including research, calls, form submissions, follow-ups, disputes, refunds, bookings, and similar tasks.
The main exception is bill negotiation on Free and Pro Monthly plans. On those plans, bill negotiation uses percentage-based billing instead of credits. Pro Annual, Premium Monthly and Annual, and Enterprise Monthly and Annual use credits for bill negotiation, with no percentage fee, no hold, and no extra success-fee charge.
Daily Credits, Plan Credits, and Add-On Credits
Daily free credits make it easy to try Pine without immediately using your paid balance:
- New users receive 200 credits on signup.
- Pine grants 50 credits per day automatically on login.
- Daily credits accumulate up to 500 credits.
- Daily credits reset at 00:00 UTC.
- They are best for chatting with your assistant, quick requests, and testing Pine.
Plan credits reset at each renewal. Unused plan credits do not roll over. Add-on credits never expire and remain on your account even if you cancel.
Pine spends credits in this order: daily free refresh credits, then plan credits, then add-on credits. This preserves add-on credits for later because they never expire.
What Happens at Zero Credits
At a zero credit balance, your Pine assistant and most requests pause. To continue, upgrade your Free plan to a higher-tier plan or, if you are already subscribed, purchase an add-on pack.
Bill negotiation on Free and Pro Monthly uses percentage billing instead of credits, so a zero credit balance does not stop you from running bill negotiation on those plans.
How to Use Credits Efficiently
Give Pine the important details up front. Batch related requests when possible so the assistant can reuse context instead of repeating work. Be clear about acceptable outcomes, especially for negotiation tasks.
Actual usage varies by request type, tool usage times and duration, voice and call duration, research depth, retries, and follow-ups. Conversations with Pine AI Assistant (eg. Mia Grant) use credits per text message or voice duration. Requests involving voice call, phone calls or computer actions typically run 300 to 1,000 credits each.
