Credits are the fuel behind most Pine assistant work. When Pine chats with you, researches an issue, makes a call, fills out a form, files a dispute, books an appointment, or follows up, that work draws from your credit balance.
This guide explains how daily credits, plan credits, add-on credits, and bill negotiation usage fit together.
What Credits Are Used For
Credits are used for conversations with your Pine assistant and most requests, including research, calls, form submissions, follow-ups, disputes, refunds, bookings, and similar tasks.
The main exception is bill negotiation on Starter, Pro Monthly, and Enterprise Monthly plans. On those plans, bill negotiation uses percentage-based billing instead of credits. Pro Annual and Enterprise Annual use credits for bill negotiation.
Daily Credits, Plan Credits, and Add-On Credits
Daily free credits make it easy to try Pine without immediately using your paid balance:
- New users receive 200 credits on signup.
- Pine grants 50 credits per day automatically on login.
- Daily credits accumulate up to 500 credits.
- Daily credits reset at 00:00 UTC.
- They are best for chatting with your assistant, quick requests, and testing Pine.
Plan credits reset at each renewal. Unused plan credits do not roll over. Add-on credits never expire and remain on your account even if you cancel.
Pine spends credits in this order: daily free refresh credits, then plan credits, then add-on credits. This preserves add-on credits for later because they never expire.
What Happens at Zero Credits
At a zero credit balance, your Pine assistant and most requests pause. To continue, upgrade your Starter plan to a higher-tier plan or, if you are already subscribed, purchase an add-on pack.
Bill negotiation on Starter, Pro Monthly, and Enterprise Monthly uses percentage billing instead of credits, so a zero credit balance does not stop you from running bill negotiation on those plans.
How to Use Credits Efficiently
Give Pine the important details up front. Batch related requests when possible so the assistant can reuse context instead of repeating work. Be clear about acceptable outcomes, especially for negotiation tasks.
Actual usage varies by request type, call time, research depth, retries, and follow-ups. Conversations with the assistant use credits per message. Requests involving phone calls or computer actions typically run 1,500 to 3,000 credits each.
