Getting a refund from Conn's can feel like a maze, especially when the policy has conditions buried in the fine print. Conn's generally allows returns within 30 days of purchase, and items must be in original condition with a receipt. Common reasons customers seek refunds include receiving defective appliances and furniture that arrives damaged. Conn's holds a 1.2-star rating on Trustpilot and over 1,900 BBB complaints in recent years, with recurring themes around refund denials, restocking fees, and slow processing. For the official policy, visit Conn's HomePlus.
What is the Conn's Refund Policy?
Conn's HomePlus has a fairly strict return policy compared to big-box competitors. Returns are accepted within 30 days of delivery or pickup, but the item must meet specific condition requirements. Restocking fees can apply, and financing complicates things further.
| Item Category | Refund Eligibility | Typical Outcome |
|---|---|---|
| New and Unopened Electronics | Eligible | Full Refund |
| Opened Electronics | Eligible (within 30 days) | Partial Refund or Store Credit |
| Furniture (Undamaged) | Eligible (within 30 days) | Refund minus restocking fee |
| Defective or Damaged Items | Eligible | Full Refund or Exchange |
| Appliances (Unused) | Eligible (within 30 days) | Full Refund |
| Appliances (Used) | Ineligible | No Refund, Warranty Claim Only |
| Sale or Clearance Items | Ineligible | No Refund |
| Mattresses (Opened) | Ineligible | No Refund |
What Items Cannot Be Refunded by Conn's?
Conn's explicitly excludes several product types from their standard return policy. If your item falls into one of these categories, a refund is unlikely without escalation.
- Opened mattresses (hygiene policy, no exceptions noted)
- Clearance or final sale items (marked at point of sale)
- Used appliances (once installed or operated, warranty replaces return rights)
- Delivery and installation fees (non-refundable even if the item is returned)
- Extended service plans or warranties (generally non-refundable after a short cancellation window)
If you're unsure whether your item qualifies, call Conn's customer service at 1-877-358-1252 before attempting a return. Going in blind has burned a lot of people.
Ways to Return Your Conn's Order
Conn's does not offer a standard mail-in or online return portal for most purchases. Given the size of their products (furniture, appliances, electronics), returns are handled differently depending on the situation.
| Method | Best For | Speed of Refund |
|---|---|---|
| In-Store Return | Small electronics, unopened items | Instant to 3–5 business days |
| Scheduled Pickup (Large Items) | Furniture, appliances, large TVs | 7–14 days after pickup |
| Customer Support Call | Defective items, delivery damage, disputes | Varies, often 5–10 business days |
For large items like sofas or refrigerators, Conn's typically schedules a pickup rather than asking you to haul it back yourself. That part is actually reasonable. The frustrating part is getting someone on the phone to schedule it.
How to Return Your Conn's Order: Step by Step
Starting a return with Conn's requires a bit of prep work. Having your documents and photos ready before you call or visit will save you a lot of back-and-forth.
