Getting a refund from Arhaus is trickier than most people expect. The return window is 7 days for most items, and you will need your original receipt along with the item in its original, unused condition. Common reasons people seek refunds include receiving damaged furniture or discovering quality issues after delivery. Arhaus has a mixed reputation online. The BBB shows hundreds of complaints filed in recent years, many citing refund denials and slow processing. Trustpilot reviews skew negative, with recurring frustrations around restocking fees and unresponsive support. Visit the official policy at Arhaus before starting any return.
What is the Arhaus Refund Policy?
Arhaus sells high-end, often custom furniture, and their refund policy reflects that. Most standard, non-customized items must be returned within 7 days of delivery. Custom or made-to-order pieces are a different story entirely.
| Item Category | Refund Eligibility | Typical Outcome |
|---|---|---|
| Standard In-Stock Furniture | Eligible within 7 days | Full refund to original payment method |
| Custom or Made-to-Order Items | Not eligible | No refund, no exchange |
| Delivered Damaged or Defective | Eligible (report immediately) | Replacement or full refund |
| Clearance or Final Sale Items | Not eligible | No refund |
| Rugs and Accessories (unused) | Eligible within 7 days | Full refund or store credit |
The 7-day window starts at delivery, not purchase. That is a short runway, especially when you are waiting to see how a piece fits your space.
What Items Cannot Be Refunded by Arhaus?
Arhaus is upfront about certain exclusions, though they are easy to miss in the fine print.
- Custom and made-to-order furniture: Once production starts, you are locked in. No exceptions.
- Clearance and final sale items: Marked down means no returns. Period.
- Items showing signs of use or damage caused by the customer: If it looks like it has been lived in, Arhaus will likely reject the return.
- Items returned outside the 7-day window: Even one day late can get your return denied, based on multiple customer reports.
- Delivery fees: Non-refundable in most cases, even if the item is returned successfully.
Ways to Return Your Arhaus Order
Arhaus does not offer a self-service online return portal, which is honestly one of the more frustrating parts of this process. Your options are limited but workable.
| Method | Best For | Speed of Refund |
|---|---|---|
| In-Store Return | Returning smaller accessories or rugs directly | 3–5 business days to original payment |
| Contact Customer Service | Furniture returns, damaged items, delivery issues | 7–14 business days after pickup scheduled |
| White Glove Pickup (arranged by Arhaus) | Large furniture pieces that need retrieval | 10–21 days depending on scheduling |
For furniture, Arhaus typically arranges a pickup through their delivery team. You cannot just drop a sofa at the store. Call or email first, document everything, and get confirmation in writing.
How to Return Your Arhaus Order: Step by Step
The clock starts ticking at delivery, so move fast. Here is exactly how to work through the process without losing your mind.
1 Locate Your Proof of Purchase
Find your order confirmation email or the packing slip that came with your delivery. Your order number is critical. Without it, Arhaus customer service will stall. Check your spam folder if you cannot find the email, and screenshot everything before you call.
2 Review the Return Eligibility
Confirm your item qualifies. Standard in-stock furniture must be returned within 7 days of delivery. Custom pieces do not qualify at all. Check your original order details to see if your item was listed as made-to-order, because that label changes everything.
3 Document the Item Condition
Take timestamped photos of the item from multiple angles before you repack it. If the item arrived damaged, photograph the packaging too. This protects you if Arhaus later claims the damage was customer-caused. Do this before you even call support.
4 Contact Arhaus Customer Service
Call Arhaus at 1-866-427-4287 or email through their website contact form. Explain the issue clearly and reference your order number immediately. Ask for a return authorization and written confirmation of the pickup or drop-off arrangement. Do not assume anything is confirmed until you have it in writing.
5 Arrange the Return Pickup or Drop-Off
For large furniture, Arhaus will schedule a white glove pickup. For smaller items, you may be able to bring them to a store. Confirm the pickup date and keep a record of who you spoke with, including the date and time of the call.
6 Track Your Refund
After the item is retrieved, Arhaus typically takes 7 to 21 days to inspect and process the refund. Follow up if you hit the 14-day mark with no update. Refunds go back to the original payment method. Delivery fees are usually not included.
Email Template: Request a Refund from Arhaus
If you prefer to start the process in writing, or if your item arrived damaged and you want a paper trail, use this template.
Subject: Refund Request for Order #[ORDER-NUMBER], Delivered [DATE]
Hi Arhaus Customer Service,
I am writing about order #[ORDER-NUMBER], which was delivered on [DATE]. The item I received, [ITEM NAME], arrived in [describe condition: damaged / not as described / defective], and I am requesting a full refund to my original payment method along with a scheduled pickup for the item.
This has been genuinely inconvenient. I rearranged my schedule for the delivery, and now I am dealing with a piece of furniture that is not usable. I have attached timestamped photos of the item and the original packaging for your reference.
I am requesting a full refund and a prepaid return pickup arranged by Arhaus within the next 5 business days.
If I do not receive a response within 48 hours, I will file a dispute with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you, [YOUR NAME] [PHONE NUMBER] [EMAIL ADDRESS]
Attach photos of the item and original packaging before sending.
What to Do If Arhaus Denies Your Refund
A denial is not the end. It is frustrating, but you have real options.
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Challenge the reason directly: If Arhaus claims the item shows signs of use, respond with your timestamped photos from Step 3. Ask them to specify exactly what damage they observed and when.
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Cite the implied warranty: Under US consumer law, the Implied Warranty of Merchantability means a product must work as reasonably expected. Defective furniture may be covered regardless of Arhaus's store policy.
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File a chargeback: Contact your credit card issuer and dispute the charge as "Item Not as Described" or "Item Defective." Most issuers give you 60 to 120 days from the statement date. Arhaus will need to respond with evidence.
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File a BBB complaint: Go to bbb.org and file a public complaint against Arhaus. Companies tend to respond faster to BBB complaints than to direct emails, because the responses are public.
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Leave a detailed review: Trustpilot and Google Reviews are visible. A factual, detailed account of your experience adds pressure and helps other buyers.
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Contact your state attorney general: If the amount is significant and Arhaus is non-responsive, your state AG's consumer protection office can escalate the complaint.
Let Pine AI Handle Your Arhaus Refund
Arhaus's 7-day return window is already tight. Add in the fact that there is no online return portal, and you are stuck waiting on hold or refreshing your inbox hoping someone responds.
Dreading the 45-minute hold time just to get a pickup scheduled? Same.
Step 1: Scan and upload Tell us what happened. Snap a photo of your receipt and the item. We take it from there.
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Step 3: You get your money back Refund confirmed. No running around. No hold music. No ignored emails.
No joke. People have spent weeks going back and forth with Arhaus over a single damaged chair. Pine cuts through that.
Sound familiar?
Pine AI is a consumer advocate tool, not a law firm. For legal advice specific to your situation, please consult a licensed legal professional.
Frequently Asked Questions about Arhaus Refund Policy
How long do I have to return something to Arhaus?
Can I return a custom or made-to-order item to Arhaus?
How long does a refund from Arhaus take?
Does Arhaus offer free return shipping?
What happens if Arhaus denies my refund?
How does Pine AI help with Arhaus refunds?
Does Arhaus charge a restocking fee for returns?
