Getting a refund from Arhaus is trickier than most people expect. The return window is 7 days for most items, and you will need your original receipt along with the item in its original, unused condition. Common reasons people seek refunds include receiving damaged furniture or discovering quality issues after delivery. Arhaus has a mixed reputation online. The BBB shows hundreds of complaints filed in recent years, many citing refund denials and slow processing. Trustpilot reviews skew negative, with recurring frustrations around restocking fees and unresponsive support. Visit the official policy at Arhaus before starting any return.
What is the Arhaus Refund Policy?
Arhaus sells high-end, often custom furniture, and their refund policy reflects that. Most standard, non-customized items must be returned within 7 days of delivery. Custom or made-to-order pieces are a different story entirely.
| Item Category | Refund Eligibility | Typical Outcome |
|---|---|---|
| Standard In-Stock Furniture | Eligible within 7 days | Full refund to original payment method |
| Custom or Made-to-Order Items | Not eligible | No refund, no exchange |
| Delivered Damaged or Defective | Eligible (report immediately) | Replacement or full refund |
| Clearance or Final Sale Items | Not eligible | No refund |
| Rugs and Accessories (unused) | Eligible within 7 days | Full refund or store credit |
The 7-day window starts at delivery, not purchase. That is a short runway, especially when you are waiting to see how a piece fits your space.
What Items Cannot Be Refunded by Arhaus?
Arhaus is upfront about certain exclusions, though they are easy to miss in the fine print.
- Custom and made-to-order furniture: Once production starts, you are locked in. No exceptions.
- Clearance and final sale items: Marked down means no returns. Period.
- Items showing signs of use or damage caused by the customer: If it looks like it has been lived in, Arhaus will likely reject the return.
- Items returned outside the 7-day window: Even one day late can get your return denied, based on multiple customer reports.
- Delivery fees: Non-refundable in most cases, even if the item is returned successfully.
Ways to Return Your Arhaus Order
Arhaus does not offer a self-service online return portal, which is honestly one of the more frustrating parts of this process. Your options are limited but workable.
| Method | Best For | Speed of Refund |
|---|---|---|
| In-Store Return | Returning smaller accessories or rugs directly | 3–5 business days to original payment |
| Contact Customer Service | Furniture returns, damaged items, delivery issues | 7–14 business days after pickup scheduled |
| White Glove Pickup (arranged by Arhaus) | Large furniture pieces that need retrieval | 10–21 days depending on scheduling |
For furniture, Arhaus typically arranges a pickup through their delivery team. You cannot just drop a sofa at the store. Call or email first, document everything, and get confirmation in writing.
How to Return Your Arhaus Order: Step by Step
The clock starts ticking at delivery, so move fast. Here is exactly how to work through the process without losing your mind.
