How to Contact Starlink Customer Service

Trying to contact Starlink support can feel like sending a message into a black hole. You're not alone. Whether you're dealing with constant buffering during a Helldivers 2 session, mysterious billing charges, or hardware that just won't connect, getting help is a common struggle. Unlike other providers, Starlink doesn't have a public phone number or email. All support runs through their online ticket system, which you can access once you're a customer. This guide will show you exactly how to navigate their system to get the answers you need. For official information, always check the Starlink website.

Last Edited on 21 Oct, 2025

Robert O’Connor, Home Services & Bills Content Manager

7 min read

Different Ways to contact Starlink

Contact Method	Details & Availability	Best For
Support Ticket	Available 24/7 via your online account or the Starlink App. This is the primary and often only method.	All issues, including technical, billing, and account questions.
Phone Support	No public phone number available for general customer support. A callback may be requested in rare cases by a support agent.	Extremely urgent or unresolved issues, but only if offered by Starlink.
Email Support	No public support email address. All communication is handled through the ticket system.	N/A
FAQ / Help Center	Available 24/7 on the Starlink website and app.	Self-service for common problems like setup, installation, and basic troubleshooting.

Customer Support Channels

Starlink's support is almost entirely self-contained within its own platform. You must have an account to get help.

🎫 Support Ticket (Primary Method)

This is your main line to Starlink support. You can't call or email them directly.

Where to access: Log into your account on the Starlink website or through the Starlink app.
Steps to access:
1. Log in to your account.
2. Navigate to the 'Support' or 'Help' section.
3. Browse through the topics. If you can't find an answer, look for a button or link that says 'Contact Support' or a thumbs-down icon next to 'Did this answer your question?'.
4. Clicking this will open a ticket submission form.
Types of problems it handles: Everything. Billing, technical issues, hardware replacement, service questions, you name it.
Escalation: The ticket is reviewed by a support agent. There is no direct escalation to a human chat or call, you communicate through the ticket thread.

📞 Phone Support

Starlink does not offer inbound phone support. You cannot call them. In some very specific, complex cases, a support agent might offer to call you after you've already been working with them on a support ticket, but this is rare.

📱 In-App Support

Platform: iOS and Android.
Steps to contact: The process is identical to the website. Open the app, go to the 'Support' section, and follow the prompts to create a ticket.

Estimated Response Times from Starlink

Method	Expected Wait Time
Support Ticket	Highly variable. Anywhere from 24 hours to over a week, based on user reports.
App Ticket	Same as website tickets, typically 24 hours to one week.
Phone Callback	N/A (This is not a standard option you can request).

Tips to Reach Support Faster from Starlink

Be Extremely Detailed: In your first message, include your account number, a clear description of the problem, what you've already tried to fix it, and any error messages. The more info they have, the fewer back-and-forth messages are needed.
Include Photos or Screenshots: If you have a physical hardware issue or are seeing an error code, attach a picture. This helps them diagnose the problem much faster.
Submit One Ticket Per Issue: Don't lump multiple unrelated problems into one ticket. It just causes confusion. Open a separate ticket for each distinct issue.
Check the FAQ First: Seriously. Many common issues are covered in their detailed FAQ, and it's much faster than waiting for a human response.

Before You Call: What to Have Ready

Okay, so you can't actually call them, but the same logic applies to submitting a ticket. Don't waste your own time. Before you even open the support page, get this stuff ready.

Your Starlink Account Number: Find this in your account profile. It's the first thing they'll use to identify you.
Hardware Identifiers: If it's a hardware problem, find the serial number on your dish or router. It's usually on a sticker on the device itself.
A Clear Timeline of the Problem: When did the issue start? Did it happen after a storm or a software update? Details like this are gold.
Your Full Service Address: They need to confirm the location, especially for service-related issues.

Where to Quickly Solve Problems with Starlink

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
No Internet Connection	Starlink App & Help Center	Use the app's 'Outages' and 'Obstructions' tool first. It can often diagnose the issue without you needing to contact support.
A Billing Error	Support Ticket	Title your ticket clearly, for example 'Incorrect Charge on Invoice #12345'. Attach a screenshot of your bill with the error highlighted.
Damaged Hardware	Support Ticket	Immediately take photos of the damage from multiple angles and attach them to your ticket. This is critical for warranty claims.
Password Reset	Self-Service on Website	This is fully automated. Using the 'Forgot Password' link is instant, while waiting for a human could take days.
Filing a Formal Complaint	Support Ticket	Start the ticket title with 'Formal Complaint Regarding...' to signal its seriousness. Be professional and state the desired resolution clearly.

Additional Helpful Links for Starlink

How Pine AI Can Help You Save Time Contacting Starlink

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