Claim Compensation from Starlink | Get Reimbursed 2025

Getting your money back requires preparation. Don't just send an angry message. Build your case first:

• Gather Hard Evidence: Your claim is only as strong as your proof. Take screenshots of the outage map from your Starlink app, run and screenshot speed tests showing poor performance, and note the exact dates and times of the service failure. The more data, the better.
• Document Everything: Create a log. Note the date you submitted your support ticket and the ticket number. Save copies of every message you send and receive. This paper trail is critical if you need to escalate.
• Know Your Goal: Decide what you're asking for before you contact them. A pro-rated credit for the number of days your service was out is a reasonable and specific request. For example, if your service is $120/month and was out for 3 days, ask for a $12 credit.
• Review the Terms of Service: Understand what Starlink does (and doesn't) promise. Residential service agreements rarely guarantee 100% uptime, but they do set expectations. Knowing their own rules helps you frame your argument.
• Write a Clear Summary: Type out a short, clear summary of the issue, the impact it had on you (e.g., unable to work from home), and the specific compensation you are requesting. Have this ready to copy and paste into the support ticket.

In the United States, your rights as an internet subscriber are primarily governed by your service agreement and federal regulations. Here’s what you need to know:

• The Service Agreement is Key: Starlink's terms of service are the primary contract. It likely states that they don't guarantee uninterrupted service. However, repeated or prolonged outages can be considered a failure to deliver the service you're paying for. Compensation is almost always a goodwill gesture in the form of a bill credit, not a cash refund.
• Regulator: The FCC: The Federal Communications Commission (FCC) is the main regulator for internet service providers in the US. While they don't handle individual billing disputes, you can file an informal complaint if Starlink is unresponsive or you believe their practices are unjust. Filing an FCC complaint requires Starlink to formally respond to you and the FCC, usually within 30 days. This is often the most powerful tool you have.
• Eligibility for Compensation: You are most likely eligible for compensation (a bill credit) if you've experienced a documented, multi-day service outage or a significant, persistent failure to meet advertised speeds. Intermittent, short-term slowdowns are much harder to get compensated for. You must proactively request the credit; it is never applied automatically.

Since Starlink primarily uses a support ticket system, use this template for your message.

Subject: Compensation Request for Service Outage - Account #[Your Starlink Account Number]

Dear Starlink Support Team,

I am writing to formally request a bill credit for a significant service outage I experienced from [Start Date] to [End Date]. My service at [Your Service Address] was completely unusable for a total of [Number] days.

During this period, I had no internet connectivity, which prevented me from [mention a specific impact, e.g., 'working from home,' 'attending online classes,' 'accessing essential services']. I have documented the outage with screenshots from the Starlink app's outage map, which I can provide upon request.

My monthly service fee is [Your Monthly Fee, e.g., $120]. Given the [Number]-day outage, I am requesting a pro-rated credit of [Calculate Amount, e.g., $12 for a 3-day outage on a $120/mo plan] to be applied to my next bill.

I have been a customer since [Date You Signed Up] and have been patient with the 'beta' nature of the service, but a complete lack of service for several days requires compensation.

Please apply this credit and confirm once it has been processed.

Thank you,

[Your Full Name] Account Number: [Your Starlink Account Number] Ticket Reference (if you have one): [Previous Ticket Number]

If your initial support ticket is ignored or unfairly denied, don't give up. You have several escalation paths.

1. File an FCC Complaint: This is your strongest move. Go to the FCC's consumer complaint website and fill out the form for 'Internet Services'. Detail your issue, the dates, and Starlink's lack of resolution. The FCC will formally serve the complaint to Starlink, and a higher-level support team is required to contact you to resolve it.
2. Submit a BBB Complaint: The Better Business Bureau is another public forum. While they have no regulatory power, companies like Starlink often monitor their BBB profiles to manage their public reputation and will respond to complaints filed there.
3. Consider a Bank Chargeback (With Caution): If you paid by credit card and did not receive the service you paid for, you can initiate a chargeback for that month's service fee. Be warned: this is an aggressive move. Starlink will likely dispute it and may terminate your service permanently. Use this as a last resort.
4. Make Noise on Social Media: A public post on X (formerly Twitter) tagging @Starlink can sometimes get a quicker response from a social media support team than the standard ticket system. Be polite but firm, and state your issue clearly.

Tired of submitting a support ticket only to get a generic reply two days later? The endless waiting and lack of real human contact can make managing your Starlink account a nightmare. If you've decided the service isn't worth the headache, canceling shouldn't be another frustrating chore. That's where Pine AI steps in. We handle the entire cancellation process for you. No more navigating confusing menus or waiting for a response that might never come. Sound familiar? We deal with the back-and-forth so you don't have to. With a 93% negotiation success rate for our users, we know how to get things done efficiently. Think of us as your personal assistant for cutting corporate ties. It's simple. You tell us to cancel Starlink, and we make it happen, saving you time and a whole lot of stress. It's that easy.

The information on this page is for informational purposes only and does not constitute legal advice. Pine AI is not a law firm.